- Woodworking
- Kayaking
- Auto Repair/Restoration
- Outdoor Recreation
- I like working with my hands and fixing things
Open To Work
RICK JOHNSON
Sun Prairie,WI
Work Preference
Summary
Dynamic Comfort Advisor with a proven track record in client consultation and the delivery of tailored HVAC solutions. Recognized for exceptional collaboration with teams and the ability to adapt to evolving client needs, consistently driving optimal outcomes. High-achieving professional with a strong sales background, known for exceeding quotas through the establishment of immediate connections and the use of consultative techniques. Possesses extensive knowledge of HVAC systems, products, and service options, ensuring reliable and insightful advice while maintaining the highest standards of service quality.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Comfort Advisor
Cardinal Heating & Air Conditiong
06.2022 - Current
- Conducted in-depth consultations to assess client comfort needs and preferences.
- Collaborated with installation teams to ensure seamless execution of comfort solutions.
- Educated clients on product features, benefits, and maintenance best practices.
- Implemented feedback mechanisms to continuously refine service offerings and customer satisfaction.
- Continuously improved product knowledge and expertise, keeping abreast of industry trends and technological advancements to better serve clients'' needs.
- Managed paperwork with high accuracy, preparing strong proposals and obtaining necessary signatures for work to proceed.
- Maintained closing rate over 70% with dedicated prospecting and exceptional customer relations skills.
- Contributed to company growth by consistently meeting and exceeding personal sales targets.
- Handled over 15 residential contacts per week with tailored presentations showcasing features such as energy efficiency advantages, unit quietness and control systems.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Remained in top 5 in sales nation wide averaging over 4 million in sales per year
Regional Partner
Texas Roadhouse
01.2006 - 03.2022
- Handled day-to-day business operations with monthly sales of $350K per store average through improved management techniques, inventory control, and relationship-building with vendors.
- Fulfilled diverse duties in all facets of business operations which included budgeting, cost control, payroll, accounting, sales projections, and management of growth objectives.
- Exemplified leadership capabilities in hiring and training cooks, front-of-house staff, servers, and bartenders.
- Established a positive team environment through the enhanced training, communication, and motivation, while ensuring employees’ direction and readiness.
- Organized work shift schedule for approximately 100 to 110 staff and decreased cost by restructuring and improving process for efficiency.
- Efficiently managed and purchased inventory to ensure adequate supplies to accommodate all customer demands.
- Administered the validation of shipments, checking of material received in accordance with specifications and quantities.
- Assumed responsibility in rejecting damaged goods and returning items to vendors.
- Utilized several software applications, encompassing Excel and daily sales report (DSR).
- Successfully decreased turnover by 20% through extensive experience in all aspects of business ownership along with the ability to handle increasing work responsibilities.
- Led regional partnership initiatives to enhance collaboration between franchisees and corporate management.
- Developed strategic marketing campaigns to drive customer engagement and brand loyalty within the region.
Service Manager
Kreugers Auto Tech
01.1996 - 01.2006
- Oversaw service operations ensuring high-quality customer satisfaction and efficient workflow.
- Developed training programs enhancing team skills and knowledge on automotive technologies.
- Implemented process improvements reducing service turnaround time and increasing productivity.
- Managed inventory control systems optimizing parts availability and reducing costs.
- Met with customers to discuss service needs and offer available solutions.
- Hired, trained and supervised team of service staff members to meet business goals.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Developed strong relationships with vendors and suppliers, resulting in improved product support and better pricing for customers.
Education
Associate of Applied Science - Automotive Engineering
Matc
Milwaukee, WI01-1996
Skills
- Customer service expertise
- Operational streamlining
- Cross-team communication
- Building strong client partnerships
- Results-driven approach
- Sales proposal development
- Strategic upselling methods
- Field sales expertise
- Teamwork
Accomplishments
- Resolved product issue through consumer testing.
Affiliations
National Restaurant Association
Certification
Universal EPA certificate
Type 3 certified
properly handling of refrigerants
Interests
Timeline
Comfort Advisor
Cardinal Heating & Air Conditiong
06.2022 - Current
Regional Partner
Texas Roadhouse
01.2006 - 03.2022
Service Manager
Kreugers Auto Tech
01.1996 - 01.2006
Associate of Applied Science - Automotive Engineering
Matc
OTHER EXPERIENCE
- Gordon’s Service | City, State
- General Manager
- United States Military | City, State
- Retired E-6 2000
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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PROFESSIONAL DEVELOPMENT
- Certified Proctor Food and Safety
- Food Safe Certified Bear River
- Food Safe Certification—Health Department
Quote
Every problem is a gift—without problems we would not grow.
Tony Robbins