Rick Kinkopf
Akron,USA
Summary
Seasoned Epic Consultant with a proven track record at Akron Children’s Hospital, adept in Epic module expertise and exceptional at end-user training. Spearheaded a project reducing audit time by 30%, showcasing strong problem-solving and excellent communication skills. Expert in clinical workflow analysis, ensuring seamless integration and optimization of Epic systems across multiple healthcare settings.
Overview
26
26
years of professional experience
1
1
Certification
Work History
PRN ClinDoc/Help Desk staff coverage as-needed
Akron Children’s Hospital
Akron, OH
07.2022 - Current
- Create and maintain complex flowsheets
- Create and maintain SmartTexts, SmartLists, and SmartLinks
- Update user PAF’s as needed, via new Properties, Rules, and Extension
- Phone support for Epic users
- Phone support for MyChart users
ClinDoc Builder
Health and Social Services Northern Ireland HSCNI
09.2021 - 07.2022
- Built new flow sheets based on ward/department requirements
- Verified user security settings and access for each ward/department
- Built new LDA’s as needed for the Vascular Access and Nursing teams
- Created/updated SmartTexts and SmartPhrases
Epic Clinical Documentation Analyst/Builder/Provider Support & Training
Akron Children’s Hospital
Akron, OH
08.2016 - 08.2021
- Certified in Ambulatory and Clinical Documentation, reviewing and analyzing user requests for changes
- Create and maintain complex flowsheets
- Create and maintain SmartTexts, SmartLists, and SmartLinks
- Update user PAF’s as needed, via new Properties, Rules, and Extensions
- Work with Chronicles and Clinical Administration for researching and generating reports
- Providing support to end users, which involves developing and presenting training curriculum, videos, and tip sheets
Epic Consultant/Trainer
UNC Health System
Chapel Hill, NC
11.2015 - 08.2016
- Credentialed Trainer & Instructional Designer, I assisted with creation and update of the curriculum for Ambulatory training – Providers and Cardiology Practices
- Ambulatory training for providers, scribes, and nurses
- Credentialed Trainer, Inpatient/Orders training for providers, and scribes
- Worked on Provider Support team to assist providers after Ambulatory go-live
- Assisted with at-the-elbow support and training for new providers
- Developed and presented training curriculum for post go-live optimization
Epic Consultant/Trainer
Lehigh Valley Health Network
Allentown, PA
10.2014 - 10.2015
- As Instructional Designer, I assisted with creation and update of the curriculum for Ambulatory training – Providers and Cardiology Practices
- Ambulatory training for providers, residents, scribes, and nurses
- Credentialed Trainer, Inpatient/Orders training for providers, residents, and scribes
- Worked on Provider Support team to assist providers after Ambulatory go-live
- Assisted with at-the-elbow support and training for new providers
Epic Consultant/Trainer
Southcoast Health Systems
New Bedford, MA
06.2014 - 10.2014
- Credentialed Trainer/Instructional Designer, I assisted with creation and update of the curriculum for Ambulatory training – Providers, Nurses, Clinic Managers, and Front Desk
- Trained over 40 classes in one month
- Presented different training for providers, nurses, and Clinic Managers, session sizes up to 24
- Prepared At-The-Elbow support guidelines for physicians and providers
Epic Consultant/Trainer
UNC Health Systems
Chapel Hill, NC
12.2013 - 06.2014
- As Assistant Instructional Designer, I created and updated curriculum for Ambulatory training
- Developed curriculum for Medical Students and Pharmacy Students, Ambulatory Personalization Lab, and Population Management reporting for Providers
- I reviewed and updated all curriculums for the Provider/Physician track
- As Credentialed Trainer, I trained over 150 classes over four months
- Presented different training for providers, nurses, residents, medical students, Dragon users, and Clinic Managers, session sizes up to 24
- Prepared At-The-Elbow support guidelines for physicians and providers
- Supported two go-lives
Epic Consultant/Trainer
Reading Health System
Reading, PA
09.2012 - 12.2013
- Worked with Project Manager and Team Leads to facilitate multiple waves of Epic go-lives at different clinics throughout the health system
- Worked closely with practice managers, physician champions, and providers to help users go live with Epic EMR in an ambulatory environment
- Extensive at-the-elbow support with physicians and providers, as well as follow-up Optimization visits to the practices
- Supported five go-live sessions
- Modules included Family Medicine, Internal Medicine, Sports Medicine, OB-Gyn
- Worked with 47 providers in 17 physician practices after go-live for up to 12 months to optimize Epic usage for the providers and clinical staff
- Created Skills Checklist for providers, and created missing tip sheets for necessary skills
- Developed curriculum for Physician Optimization sessions, and presented to leadership groups and physician teams
Project Manager - Epic Systems
Hyland Software
Cleveland, OH
01.2012 - 09.2012
- Managed several installations of OnBase imaging software integrated with Epic in large healthcare institutions
- Assisted with analysis, created solution design documents, presented to client, and managed Solution Engineers in order to complete successful installs of the software on time and on budget in order to meet customer timelines
Epic Consultant/Trainer
Texas Health Resources
Dallas, TX
08.2011 - 01.2012
- Worked on an Optimization Project helped practices currently running Epic and improved their Epic skills, took them to the next level of proficiency with the Epic Ambulatory system
- Project included working with physicians in 22 different practices, this included Internal Medicine, Women's Health, Orthopedics, Infectious Diseases, Spine & Neurosurgery, General Surgery, Wound Care, and Endocrinology
- Presented 4-hour system review, highlighting areas for improving performance
- Worked with individual providers to help them develop their skills specific to their practice and improved office workflow and reduced the time for documenting patient encounters
- Developed specialized training curriculum for each of the 22 clinics scheduled for follow-up optimization
- This involved analyzing their current use of Epic, identifying areas requiring improvement, and addressing the issues for training
Epic Consultant/Trainer
Catholic Health Partners
Youngstown, OH
08.2010 - 07.2011
- Assisted with a multi-hospital Epic implementation as a project manager and contract trainer credentialed in Epic Ambulatory
- Credentialed in Epic Ambulatory, experienced with four go-live projects
- Supported providers specializing in Bariatric Surgery, GI, General Surgery, Cardiology, Cardiothoracic, Pediatrics, Women’s Health, Orthopedics, and Internal Medicine
- Experienced with registration and scheduling (Prelude and Cadence)
- Reviewed and revised all Ambulatory training material
- Worked with training teams to coordinate and organize training scheduling
- Presented over 50 training sessions for physicians, with a class size up to 12 attendees
- Worked closely in pre-go-live capacity to assist EMR Manager with implementation
- Provided staff augmentation to assist Directors and Managers in post go-live project planning and implementation to complete successful deployment of the software
- Supported the application before, during, and after go-live, working closely with department nurses and physicians
Manager of Development for eCleveland Clinic
Cleveland Clinic Foundation
Cleveland, OH
11.1998 - 01.2010
- Responsible for a team of developers, analysts, and Help Desk personnel
- Indirect responsibility for two nurses and a medical secretary in the Clinical Operations department
- Experience with Epic, Cadence, Prelude, EpicCare Link, and Epic MyChart
- Implemented a project to give auditors remote access via EpicCare Link to specific patient medical records
- Reduced audit time by 30%, and saved over $250,000
- Implemented VMWare software to create virtual PCs for testing websites using any operating system/browser combination
- This expense was easily offset by the ease of quickly creating a virtual PC, without the need for operating/maintaining physical hardware
- Presented weekly training sessions on EpicCare Link to external referring physicians, both in-person and via web-based training sessions
- Supported and presented Epic MyChart to both external users and internal departments
- Managed Epic MyChart implementation and ongoing support
Education
Associate of Science - Computational Science
Institute of Computer Science
Cleveland06-1984
Skills
- Epic certification
- Epic module expertise
- Issue resolution
- Requirements gathering
- Clinical workflow analysis
- End-user training
- Application testing
- Excellent communication
- Troubleshooting
- Problem-solving
- Decision-making
Certification
- Epic Clinical Documentation Certified, 01/24
- EpicCare Link Certified, 01/24
- Dragon credentialed
Trainingclassespresented
hundreds
Timeline
PRN ClinDoc/Help Desk staff coverage as-needed
Akron Children’s Hospital
07.2022 - Current
ClinDoc Builder
Health and Social Services Northern Ireland HSCNI
09.2021 - 07.2022
Epic Clinical Documentation Analyst/Builder/Provider Support & Training
Akron Children’s Hospital
08.2016 - 08.2021
Epic Consultant/Trainer
UNC Health System
11.2015 - 08.2016
Epic Consultant/Trainer
Lehigh Valley Health Network
10.2014 - 10.2015
Epic Consultant/Trainer
Southcoast Health Systems
06.2014 - 10.2014
Epic Consultant/Trainer
UNC Health Systems
12.2013 - 06.2014
Epic Consultant/Trainer
Reading Health System
09.2012 - 12.2013
Project Manager - Epic Systems
Hyland Software
01.2012 - 09.2012
Epic Consultant/Trainer
Texas Health Resources
08.2011 - 01.2012
Epic Consultant/Trainer
Catholic Health Partners
08.2010 - 07.2011
Manager of Development for eCleveland Clinic
Cleveland Clinic Foundation
11.1998 - 01.2010
Associate of Science - Computational Science
Institute of Computer Science
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