Rick Kirkendoll

Perform order entry on large project orders

Prepare and revise material submittals for customers Handle returns and credits

Provide reporting to customers and suppliers using project software

Coordinate item deliveries to ensure on-time performance

Execute job lot billing and process invoices for payment

Work with customers on large projects, time-sensitive deadlines and complex orders

Serve as the liaison between vendor and customer to ensure material gets to the project site when it’s needed and how it’s needed

• Promoted diligence and culture of safety for drivers and warehouse operations.
• Supervised shipping and receiving, distribution, and workplace safety.
• Oversaw inventory control levels and verified compliance with storage and organization processes.
• Recorded information, shortages and discrepancies to keep records current and accurate.
• Kept detailed records of inventories and merchandise inventory transactions.
• Managed merchandise inventory transactions.
• Started up and shut down processing equipment.
• Oversaw daily operations and shipping and handling processes.
• Operated warehouse material handling equipment correctly to move loads.
• Completed daily operations on time and maintained high standards of accuracy.
• Supervised warehouse operations by managing employees during shifts.
• Used warehouse management software to reconcile daily inventory.
• Performed troubleshooting to resolve issues with equipment, devices and products.
• Supervised shipping and handling operations.
• Monitored employee performance and offered mentoring and leadership to improve any deficiencies.
• Monitored adherence to safety protocols and company policies by staying attentive to details.

• Employed optimal safety practices to reduce work site complaints, hazards, incidents or lost-time accidents to improve overall OSHA scores and expand bid opportunities.
• Achieved under-budget and on-time project management to adhere to project goals.
• Diminished regulatory risks by overseeing adherence to insurance and safety regulations across projects.
• Developed and implemented new strategies and policies to establish long-term business objectives and provide strong and sustainable organizational leadership.
• Initiated on-time, under-budget project management to optimize performance.
• Increased workflow by analyzing data and maximizing opportunities for improved productivity across several areas.
• Attended trade shows and client meetings, promoting company brand and building rapport with prospects and partners.
• Increased company growth through collaboration with sales and marketing departments.
• Hired and managed employees to maximize productivity while training staff on best practices and protocols.
• Improved supply chain to reduce materials costs and optimize distribution.
• Spearheaded cross-functional initiatives across departments to achieve business goals for bottom-line profits.
• Initiated operational improvements using lean methodologies to drive efficiency and reduce costs.
• Resolved issues and recommended actions based on production and compliance reports.
• Fostered new business through participation in trade shows and initiating communications with prospective clients via phone and email .

• Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
• Introduced higher standards for customer service and increased efficiency by streamlining operations.
• Resolved customer complaints while prioritizing customer satisfaction and loyalty.
• Resolved concerns with products or services to help with retention and drive sales.
• Sustained continuous improvement by implementing customer interface management systems through telephone communication, email marketing, live chat services and social media.
• Exceeded team goals and collaborated with staff members to implement customer service initiatives.
• Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
• Increased regulatory compliance by accurately completing tasks and adhering to safety regulations.
• Built partnerships with diverse internal teams and sales, finance and operations departments to streamline processes.
• Aided senior leadership during executive decision-making processes and generated daily reports to recommend corrective actions and improvements.
• Conferred with sales teams and team leaders to communicate targets, boost revenue and improve promotional strategies.
• Improved customer service initiatives by streamlining sales and order management processes.
• Completed special projects by using effective decision making, critical thinking and time management skills.
• Assisted organization with transitioning from paper invoicing to [Software] and point-of-sale systems, which resulted in overall efficiency.
• Followed through with client requests to resolve problems.
• Monitored customer service operations to assess agent performance and provide feedback.
• Collected customer feedback and made process changes to exceed customer satisfaction goals.
• Spearheaded customer satisfaction survey and analyzed results to make action plans.
• Collaborated with upper management to improve customer service processes and support structures company-wide.
• Designed and implemented strategic business plans to achieve growth and sales goals while managing sales team and building long-lasting customer relationships.
• Developed documentation and logs of implemented solutions and generated and submitted reports.
• Created and reviewed invoices to maintain accuracy while working with customers to answer questions and address payment issues.
• Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.