Rick Knouse
York,PA
Summary
Strategic-thinking Project Manager with 8 years of experience in budgeting, planning, and executing complex technology projects, minimizing risk and managing costs. Agile and resourceful professional dedicated to delivering business and project outcomes within stipulated time, resource and budget parameters. Strong communication and relationship management experience with stakeholders both external and internal. Exceptional collaborator comfortable working with others to overcome business and project challenges.
Overview
9
9
years of professional experience
Work History
Project Manager
Summit Technology Group
05.2023 - Current
- Served as Project Manager to the Core Engineering team, managing SD-WAN, VDI, O365, SharePoint, DR, Backup, Endpoint Management, On Prem & Cloud Network & Infrastructure Projects (VMware, AWS, VMC)
- Worked with stakeholders to define project scope, deliverables & project acceptance criteria
- Developed project plans, timelines and schedules, assigning & balancing resources according to utilization requirements, conducting monthly review and reporting
- Leads process of issue identification and resolution, managing risk-tracking process per the scope, implementing lessons learned procedure
- Developed delivery and operational framework encompassing CRM function & optimization, sales ops, pro services and managed support documenting corresponding SOP’s
- Served as Project Manager to the Cloud & Data Engineering teams, leveraging Jira and agile methodology, facilitating and leading epic proposing, story creation, sprint planning and execution, developing velocity reports & metrics in support of software & application development services
- Led process improvement for the Cloud & Data Engineering teams, incorporating the Jira Service Module for non-project, service management
- Provided hands on triage support for the Development team, managing Jira tickets and dashboards.
Project Manager
Morefield
03.2018 - Current
- Manages IT, Multimedia, and Collaboration projects varying in size, scope and budget
- Acts as liaison, advisor and point of escalation to external and internal stakeholders, fostering strong partnerships and channels of communication between customer, sales and professional services
- Leads a variety of technical resources including System Engineers, Network Administrators, Field Technicians and Remote Help Desk Staff through project implementation and onboarding
- Defines project plans, schedules and requirements, allocates resources, and monitors scope
- Engages subcontractors and service partners, negotiating and executing contracts and requirements
- Manages workflows including milestone billing, material procurement, RMA and change order processing
- Developed and maintained all project documentation including but not limited to project plans, CAD drawings, system programming, configurations, technical specifications and training support material
- Optimized internal programs and processes, involving key stakeholders from all functional areas internally.
Project Manager
McEnroe Voice and Data
02.2016 - 03.2018
- Managed assigned IT and Telecommunication projects from purchase through implementation, according to scope and budget
- Served as the focal point of information and primary liaison, between the customer, operations and sales department, for the duration of the project
- Developed project plans and timelines, executing to meet client, organization and fiscal objectives.
Education
Bachelor of Science - Psychology
York College of Pennsylvania
York, PA12.2015
Skills
- Project Scoping & Planning
- Waterfall & Agile Methodology
- Risk Assessment & Management
- Stakeholder & Customer Relationship Management
- Cost Control
- Cross Functional Collaboration
- Operational Process & Procedure Optimization
- Resource Allocation & Utilization
- Problem Solving & Conflict Management
- Roadmap Planning
- Communication
- Jira, Smartsheet, Project Manager, CRM Software Experience
Timeline
Project Manager
Summit Technology Group
05.2023 - Current
Project Manager
Morefield
03.2018 - Current
Project Manager
McEnroe Voice and Data
02.2016 - 03.2018
Bachelor of Science - Psychology
York College of Pennsylvania
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