Rick Lopez
Richmond,TX
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
18
18
years of professional experience
Work History
Administrative Assistant
Canon Business Process Services
09.2010 - Current
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Assisted coworkers and staff members with special tasks on daily basis.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Scheduled office meetings and client appointments for staff teams.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Records Manager
Canon Business Process Services
08.2006 - 09.2010
- Managed file archival and information retrievals.
- Managed regulatory requirements and audit support needs by completing and submitting accurate paperwork.
- Performed document reproduction, printing documents from electronic sources such as email attachments, PDF files and cloud storage.
- Maintained strict compliance with federal, state, and industry-specific record retention requirements through thorough monitoring and reporting processes.
- Facilitated communication between senior management and staff related to new policy implementation or updates.
- Streamlined records retrieval processes, reducing time spent searching for information.
- Created and maintained user accounts and properly routed documents for approval and training.
Education
High School Diploma -
B.F. Terry High School
Rosenberg, TX06.1993
Skills
- Customer relations and communications
- Records Management
- Data Entry
- Conference planning
- Microsoft Excel
- Scheduling
Timeline
Administrative Assistant
Canon Business Process Services
09.2010 - Current
Records Manager
Canon Business Process Services
08.2006 - 09.2010
High School Diploma -
B.F. Terry High School
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