Rick Lujan
Colorado Springs
Summary
Collision repair professional with solid background in overseeing repair operations, enhancing service quality, and ensuring customer satisfaction. Strong focus on team collaboration and achieving results, adapting seamlessly to changing needs. Skilled in damage assessment, cost estimation, workflow management, and quality control. Known for reliability, leadership, and fostering positive work environment.
Overview
35
35
years of professional experience
1
1
Certification
Work History
Collision center manager
Larry H Miller
08.2021 - Current
- Managed daily operations of the collision center, ensuring efficient workflow and timely repairs.
- Monitored and controlled budget expenditures to meet financial targets and maximize profitability.
- Developed and implemented process improvements that reduced cycle times and enhanced service quality.
- Provided leadership and mentorship to a team of 16+ employees, fostering a collaborative work environment.
- Ensured compliance with OSHA regulations and maintained a safe working environment for all staff.
- Conducted regular performance reviews to assess team members' development and areas for improvement.
- Established strong relationships with insurance companies to streamline claims processes and improve customer satisfaction.
- Analyzed customer feedback to identify service gaps and implement strategies for enhancement.
- Implemented training programs for staff to ensure adherence to best practices and industry standards.
- Maintained high-quality standards through rigorous quality control inspections on all repairs.
- Developed marketing strategies to increase customer base and improve overall sales performance.
- Facilitated conflict resolution among team members to promote a positive workplace culture.
- Conducted thorough vehicle damage assessments for accurate repair estimates and efficient service scheduling.
- Improved team performance with regular training sessions, performance evaluations, and constructive feedback.
- Maintained safety of all personnel through hands-on management.
- Recruited top talent for the collision center team through targeted hiring campaigns.
- Enhanced customer relations by addressing concerns promptly and effectively, fostering loyalty.
Collision Center Manager
Lithia Motors Collision Center
10.2023 - 08.2024
- Managed daily operations to optimize workflow and ensure timely repairs.
- Developed and executed training initiatives to enhance team skills and service delivery.
- Conducted regular safety audits to promote a culture of compliance and risk management.
- Implemented customer feedback mechanisms to identify service improvements and enhance satisfaction.
- Oversaw financial performance, tracking KPIs to ensure profitability and budget compliance.
- Collaborated with cross-functional teams to align operational goals with overall business strategy.
- Led conflict resolution efforts to maintain a harmonious and productive work environment.
- Monitored equipment performance and scheduled preventative maintenance to minimize downtime.
Service Director
Lazydays RV
08.2020 - 10.2023
- Managed daily service operations to ensure efficient workflow and high-quality repairs.
- Monitored service team performance metrics to identify areas for improvement and implement training.
- Ensured compliance with industry standards and best practices to maintain service quality.
- Developed and executed strategic plans to achieve operational goals and enhance service delivery.
- Implemented customer service protocols to address and resolve client concerns promptly.
- Conducted regular team meetings to align objectives and foster communication among staff.
- Evaluated service processes to identify inefficiencies and drive continuous improvement initiatives.
- Fostered a culture of safety and accountability among team members through training and oversight.
- Developed customer feedback systems to gauge satisfaction and implement service enhancements.
- Established performance benchmarks to motivate staff and improve service outcomes.
- Created and maintained a positive work environment to boost employee morale and retention.
- Led a team of service professionals, providing mentorship and guidance to enhance performance and achieve objectives.
- Introduced innovative solutions to streamline internal processes which resulted in enhanced overall efficiency.
- Ensured compliance with industry regulations and standards, maintaining a safe working environment for staff and customers alike.
- Managed budgets and resources, ensuring optimal allocation for maximum impact on service delivery outcomes.
- Implemented training programs for staff development, enhancing skills and knowledge for improved overall performance.
Collision Center Manager
GALENA'S VAN DYKE DODGE
06.2020 - 08.2021
- In charge of Service Collision and parts departments overseeing 16+ Employees Staffing OSHA compliance.
General Manager
Mike Maroone Collision Center
09.2017 - 03.2020
- Successfully managed 24+ people Exceeded Monthly Projected Sales Training I-Car Gold Certification Axalta Paint Certification Volkswagen Certification Pikes Peak Community College Auto Collision Board Member General Motors certification Honda pro first certification.
DRP manager
American Family Insurance
02.2017 - 09.2017
- Coached 20 plus collision shops to help maintain KPI's Monitored repairs within process / studied photo quality Completed Total loss valuations.
General Manager
Abra Collision & Glass
11.2013 - 03.2017
- Effectively maintained cycle time Monitored CSI Responsible for achieving 6 million in sales annually.
Owner
Rick Lujan Black & White
02.2003 - 11.2013
- Maintained contracts with insurance company OSHA Compliant Executed Payroll Successfully Secured relationship with insurance company.
Manager
Porsche Audi
10.1990 - 10.1994
- Unibody repair All aspects of sheet metal repair and replacement Certified on the Celeste Bench.
Education
High School diploma or GED -
Pikes Peak Community College
Colorado Springs, COSkills
- Inventory
- Scheduling
- Employee training
- Payroll
- Operations
- Microsoft Word
- Team Building
- Management
- Recruiting
- Budgeting
- Automotive Repair
- Profit & Loss
- Workplace safety
- Insurance procedures
- Detail-oriented
- Accounts receivable
Certification
Gm training 10 years
I-Car Gold 15 years
Timeline
Collision Center Manager
Lithia Motors Collision Center
10.2023 - 08.2024
Collision center manager
Larry H Miller
08.2021 - Current
Service Director
Lazydays RV
08.2020 - 10.2023
Collision Center Manager
GALENA'S VAN DYKE DODGE
06.2020 - 08.2021
General Manager
Mike Maroone Collision Center
09.2017 - 03.2020
DRP manager
American Family Insurance
02.2017 - 09.2017
General Manager
Abra Collision & Glass
11.2013 - 03.2017
Owner
Rick Lujan Black & White
02.2003 - 11.2013
Manager
Porsche Audi
10.1990 - 10.1994
High School diploma or GED -
Pikes Peak Community College