Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rick Luman

York,PA

Summary

Technical Support and Service Professional with extensive experience in fitness equipment repair and customer support. Proven track record of achieving 99% first-call resolution in diagnosing and resolving technical issues. Strong mechanical, some electrical, and software troubleshooting background with a focus on customer satisfaction and training.

Overview

2027
2027
years of professional experience

Work History

Vehicle Test Driver

Bertrandt
Parrish, Florida
10.2025 - 06.2026
  • Executed approved durability schedules, ensuring compliance with established procedures.
  • Licensed prototype vehicles for hands-free driving, reporting issues related to FAS, ADAS, and infotainment systems. Identified body line and gap issues, providing detailed feedback to engineers.
  • Compiled and submitted accurate Drivers Reports daily to support operational decision-making.
  • Performed vehicle preparation tasks, including shuttling and detailing activities.

Technical Support Representative

TRUE Fitness / Octane Fitness
2013 - 2025
  • Achieved 99% first-call resolution for technical service calls across U.S. and Canada.
  • Diagnosed complex mechanical, electrical, and software issues.
  • Conducted training and installation inspections for major fitness organizations including 24 Hour Fitness, Life Time Fitness, and Crunch Fitness.
  • Trained third-party service providers and documented troubleshooting processes.

Inventory / Purchasing & Press Operations

Vertis Communications
1990 - 2010
  • Managed $1.5M+ inventory and procurement for 7 press lines, ensuring optimal supply levels and operational efficiency.
  • Negotiated with vendors to achieve 20% reduction in purchasing costs, contributing to overall budget efficiency.
  • Developed training programs to support process improvements, enhancing team capabilities and operational effectiveness.

Education

High School Diploma / Small Engine Repair Training

Eisenhower High School / Great Plains Vocational
Lawton, OK
01-1986

Skills

  • Mechanical & Some Electrical Systems
  • Technical Troubleshooting
  • Customer Support & Training
  • Inventory & Procurement Management
  • Microsoft Office Suite
  • Lean Six Sigma Green Belt Training

Timeline

Vehicle Test Driver

Bertrandt
10.2025 - 06.2026

Technical Support Representative

TRUE Fitness / Octane Fitness
2013 - 2025

Inventory / Purchasing & Press Operations

Vertis Communications
1990 - 2010

High School Diploma / Small Engine Repair Training

Eisenhower High School / Great Plains Vocational

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Rick Luman