Rick Martinez
Las Vegas,NV
Summary
Dynamic Professional with Expertise in Customer Service and Operations Management. Motivated and organized individual strongly committed to achieving company goals and fostering a positive work culture. Proficient in Microsoft Excel and Word, with a proven ability to handle administrative tasks such as answering phones, scheduling meetings, and coordinating with clients, vendors, and visitors. Adept at communication and strategic planning, with a successful track record of collaborating with diverse teams and enhancing operational workflows in fast-paced environments. Committed to delivering exceptional service and contributing to team success across various sectors.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Security Supervisor
Contemporary Services Corporation (CSC)
Las Vegas, Nevada
11.2023 - Current
- Ensured security staff is properly trained and certified in accordance with company policies and local regulations.
- Monitored security operations to ensure compliance with established procedures and standards.
- Conducted regular patrols of the premises to identify potential threats or safety hazards.
- Investigated incidents, wrote detailed reports, and made recommendations for improvements in the security program.
- Supervised access control at all entrance points of the facility, ensuring only authorized personnel are granted entry.
- Responded quickly to emergency situations as they arise by deploying appropriate resources and personnel.
Ramp Agent
Spirit Airlines
04.2023 - Current
- Safeguards customers' baggage, air cargo, airmail from weather, loss, theft, damage and/or destruction
- Lifts, loads/unloads, sorts and transfers passenger baggage, airmail, freight and company material in and out of aircraft bins, belt loader or baggage carts in a safe manner
- Executed record filing system to improve document organization and management
- Completes paperwork and forms connected with work assignments pertaining to procedures and enter Company's information system as required
Business Administrative Assistant
First Choice Business Brokers
10.2023 - 11.2023
- Answered multi-line phone system, routing calls, delivering messages to staff, and greeting visitors
- Restocked supplies and placed purchase orders to maintain adequate stock levels
- Executed record filing system to improve document organization and management
- Scheduled office meetings and client appointments for staff teams
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data
Sales Associate/Notary Public
The UPS Store
04.2023 - 05.2023
- Assist customers with mailing, packaging, faxing, copying and other needs
- Answered multi-line phone system, routing calls, delivering messages to staff, and greeting visitors
- Restocked supplies and placed purchase orders to maintain adequate stock levels
- Executed record filing system to improve document organization and management
- Scheduled office meetings and client appointments for staff teams
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data
- Utilize point-of-sale (POS) system effectively
Infantryman
United States Army
10.2013 - 11.2017
- Conducted training exercises to ensure proficiency in basic infantry skills.
- Monitored communications systems for orders, instructions and alerts.
- Supervised junior enlisted personnel in their duties and responsibilities.
- Participated in tactical planning sessions to determine mission objectives.
Education
Business Administrative Assistant -
Northwest Career College
Las Vegas, NV09.2024
Skills
- Microsoft Office Suite Proficiency
- Oral & Written Communication
- Engineering Plan Preparation
- Videography/Photography
- Multi-line Phone Systems
- Operations Management
- CCTV experience
- Computer Troubleshooting
- Sales & Customer Service
- Basic HR Knowledge
- Social Media Marketing
- Budget Preparation
- Reconcile Expense Accounts
- Phone & E-mail Etiquette
- Data Entry, 10 Key
- Windows 10 & POS Machines
- Professional Correspondence: Memos, SOPs, Letters
- Adobe Acrobat & PDF
- Professional Demeanor and Attire
- Effective Time-Management
- Business Plan Creation & Proposal
- Agenda Preparation & Minute Keeping
- File, Faxing, & Scanning
- Staff Supervision & Training Capabilities
- Inventory Management & Distribution
- Critical Thinking
Certification
- Notary Public, 23-8374-01
- PILB License, R - 2021 - 03580
References
Available upon request
Accomplishments
- Achieved Honors upon completion of College coursework with a GPA of 3.64
- Organized and executed company events that enhanced employee engagement and community relations.
- Contributed to a 25% increase in sales through effective client relationship management and follow-up strategies.
Timeline
Security Supervisor
Contemporary Services Corporation (CSC)
11.2023 - Current
Business Administrative Assistant
First Choice Business Brokers
10.2023 - 11.2023
Ramp Agent
Spirit Airlines
04.2023 - Current
Sales Associate/Notary Public
The UPS Store
04.2023 - 05.2023
Infantryman
United States Army
10.2013 - 11.2017
Business Administrative Assistant -
Northwest Career College
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