Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Timeline
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RICK MCDANIEL

RICK MCDANIEL

San Diego,CA

Summary

Outgoing and enthusiastic team player with proven eye for detail and goal-oriented mindset. Known for closing sales quickly and ensuring overall satisfaction. Outgoing Real Estate Transaction Coordinator with 3 years of residential real easte experience. Fantastic salesman with proven eye for detail and goal-oriented mindset. Known for closing sales quickly and ensuring both buyer and seller satisfaction.

Overview

9
9
years of professional experience
5
5
Certificate

Work History

Real Estate Transaction Coordinator & Sales Agent

EXP Realty Of California, Inc.
San Diego, CA
01.2021 - Current
  • Skilled in negotiating and writing legally binding contracts in according with California Department of Real Estate requirements
  • Expert knowledge of sales, transaction coordinating, organizational skills, and account management resulting in customers purchasing their dream home.
  • Established positive flow of communication with agents, clients, attorneys and personnel involved in closing transactions.
  • Follow-up escrow process, coordinated contingency removal of property inspection and maintained timely closing of escrow.
  • Collaborated with mortgage companies to accurately determine loan and mortgage options for clients.
  • Sell high volume properties in short timeframes to exceed quotas and maximize revenue. Accomplished highest 2023 home sale made in Beverly Hills at $7.3M.
  • 5-Star rating on Google, Facebook, Zillow and Yelp.

Channel Manager 2

AT&T Inc.
Cerritos , CA
09.2016 - 09.2019
  • Exceeded monthly sales goals with targets of ~74K that includes selling AT&T core products such as Mobility, IP Centrex, Broadband, DTV, Video, SIP Trunking, IP Flex and Voice Over IP (VOIP).
  • Key role lead as Outbound Project Manager launching expansion referral program for 3 external call centers resulting in 39.1% increase in non-complex voice and broadband revenue and impressive 186.1% in complex data sales.
  • Managed Staffing Project by successfully On-Off Boarding over 600 Vendor agents. Created new company flow chart that increased efficiency by 32%.
  • Key role lead as Customer Escalations Manager for Enterprise Solutions Group by facilitating, collaborating and resolving trouble tickets to 100% resolution.
  • Key role lead as Program Manager for Voice Over IP (VOIP) Retention and Disconnect Offshore leading team reflecting impressive 67.2% EOY increase in customer retention.
  • Key role lead as Database Administrator of Retention Churn Report providing data and analytics on Voice and Data sales tracking how many clients remained on network after 30, 60, and 90-day consistent intervals.

Client Support Specialist

AT&T Inc.
Pasadena, CA
09.2014 - 08.2016
  • Key Role as Implementation & Provisioning Specialist for Fiber Builds, Switches, T1, Primary Rate ISDN, Frame Relay/ATM, MIS, SD-WAN, OPT-E-MAN Networks installations for customers such as LA County of Education and Metropolitan Water District, ensuring service delivery and fulfillment.
  • Key Role as Project Manager for United way to implement 211 service and Frame Relay networks for E-harmony demonstrating leadership skills.
  • Key Role as Escalations Manager for Office of President with focus on client service & management. This role included customer service and assisting with technical problems.
  • Key Role as Trainer in Led Primary Rate ISDN design and implementation training for special project in Philippines including making presentations, mentoring and teaching training modules.
  • Controlled call center performance by monitoring capacity level, balancing workforce management, call routing prioritization and provided audit reports to increase call efficiencies.

Education

Bachelor of Arts -

University of Arizona
Tucson, AZ

Skills

  • Expertise in hosting meetings, presentations, conferences
  • Strong verbal communication
  • Relationship Building
  • Critical Thinking
  • Problem-Solving
  • Organization and Time Management
  • Flexible and Adaptable
  • Escalation Resolution
  • Microsoft Office/Suite
  • Skyslope

Affiliations

  • Scrum Alliance Organization
  • PMI - Project Management Institute
  • NAR - National Association of Realtors
  • NNA - National Notary Association
  • NMLS - Nationwide Multistate Licensing System & Registry

Certification

  • Transaction Coordinator
  • Six-Sigma Greenbelt
  • Scrum Master Certificate of Proficiency
  • CSM - Certified ScrumMaster
  • CCNA - Cisco Certified Network Associate

Timeline

Real Estate Transaction Coordinator & Sales Agent

EXP Realty Of California, Inc.
01.2021 - Current

Channel Manager 2

AT&T Inc.
09.2016 - 09.2019

Client Support Specialist

AT&T Inc.
09.2014 - 08.2016

Bachelor of Arts -

University of Arizona

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RICK MCDANIEL