Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Rick Middleton

Summary

Eager and enthusiastic young professional targeting a long and prosperous career and retail customer service. Recently, I completed my supervisor and management certificate. I developed a strong, theoretical, understanding and valuable hands-on skills in this area can confident in ability to understand complex retail policies, collaborate with professionals in a retail setting.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Intern Lead Environmental Services Housekeeper

University of Vermont Medical Center
01.2024 - 02.2025
  • Ensured proper functioning of all equipment used within the housekeeping department through regular maintenance checks.
  • Coordinated closely with other departments to provide comprehensive support during events or special projects as needed.
  • Enhanced cleanliness and safety standards by implementing effective housekeeping policies and procedures.
  • Fostered a positive work environment through open communication channels, promoting teamwork and camaraderie throughout the department.
  • Accomplished multiple tasks within established timeframes.
  • Managed and motivated employees to be productive and engaged in work.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Learned and adapted quickly to new technology and software applications.
  • Strengthened communication skills through regular interactions with others.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Resolved problems, improved operations and provided exceptional service.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Passionate about learning and committed to continual improvement.
  • Worked well in a team setting, providing support and guidance.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Self-motivated, with a strong sense of personal responsibility.
  • Excellent communication skills, both verbal and written.
  • Facilitated cross-functional collaborations between departments when developing role-specific interview questions that accurately assessed skillsets needed for success within each position.
  • Streamlined the interview process for increased efficiency, resulting in faster hiring decisions.

Correctional Officer

State of Vermont, Department of Corrections
10.2016 - 04.2019
  • Experience supervising units of up to 33 inmates
  • Accountability for the needs and constant interaction with inmates, medical staff, counselors, and other team members
  • Checking in visitors for inmates on visiting days
  • Responsible and accountable for the well-being of inmates
  • Completed extensive training including 6 weeks of concentrated orientation and conditioning
  • Passed all entry exams
  • Completed many required safety and state required training
  • Experience writing incident reports
  • Daily computer use
  • Daily log books for unit, updated every 30 minutes
  • Use of strong interpersonal communication skills, daily
  • Ability to wear protective gear and perform evacuation, search and rescue procedures
  • Helped train & acclimate new recruits
  • Willingness to complete mandatory overtime when necessary
  • Participates as an Effective team member
  • Naturally a leader by taking initiative and being proactive in finding solutions
  • Managing crisis prevention and following emergency response protocols
  • Passionate about being a role model and providing support for the rehabilitation of inmates.
  • Prepared, processed and maintained forms, reports, logs, records, and activity journals.
  • Searched cells of inmates to identify and confiscate contraband and other prohibited items.

Lead Manufacturing Technician

Northern Power Systems
10.2014 - 10.2016
  • Read instructions and followed directions
  • Wiring electrical panels for windmills
  • Testing equipment
  • General line work
  • Training new employees on procedures and equipment
  • Experience with forklifts and earned forklift operators training and certificate
  • Experience with hand-held computer devices used for inventory and supplies
  • Worked as a valued team member.
  • Improved product quality through rigorous testing and monitoring throughout the manufacturing process.
  • Supported new staff members with comprehensive training programs, increasing overall team competency levels.
  • Reduced downtime by proactively maintaining equipment and troubleshooting issues as they arose.
  • Enhanced production efficiency by implementing lean manufacturing principles and streamlining processes.
  • Self-motivated, with a strong sense of personal responsibility.
  • Excellent communication skills, both verbal and written.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Facilitated cross-functional collaborations between departments when developing role-specific interview questions that accurately assessed skillsets needed for success within each position.
  • Streamlined the interview process for increased efficiency, resulting in faster hiring decisions.
  • Developed strong relationships with department managers to better understand their hiring needs and priorities.
  • Collaborated with HR teams to create an effective onboarding process, ensuring a smooth transition for new hires.
  • Managed a diverse team of interviewers, fostering collaboration and professional development opportunities.
  • Optimized talent acquisition strategies by staying informed about industry trends and best practices in interviewing techniques.

Preschool Teacher Assistant

Play Learn Grow, Licensed Early Learning Center
05.2011 - 09.2013
  • Working with groups of children in a play based educational environment
  • Assisting lead teachers in curriculum planning and classroom management
  • Working daily with parents and clerical assistant to the director
  • Worked directly with new staff to review policies, handbook, state licensing, and training on daily schedules and procedures.

Education

State of Vermont Department of Corrections

Evander High School
Bronx, NY

Welding Certificate Training -

Vermont Technical College
01.2015

Child Development Certificate -

Horizons
01.2011

G.E.D.- New York City
01.2010

Skills

  • Criminal Investigations
  • Emergency Response
  • Continuing education
  • Surveillance
  • Relationship building and management
  • Negotiation
  • Trained in defensive tactics
  • Safety and security enforcement
  • Inmate Supervision
  • Self-defense tactics
  • Inmate monitoring
  • CCTV Monitoring
  • Gang Awareness
  • Restraint Techniques
  • Inmate Classification
  • Evidence Preservation
  • Central and pod control
  • Search and seizure procedures
  • Security Procedures
  • Physical Fitness
  • Emergency Management
  • First Aid Training
  • Observation
  • Safety
  • Crisis Management
  • Conflict resolution skills
  • Crime Prevention
  • Records Management
  • Stress Tolerance
  • Suicide Prevention
  • Weapons training
  • De-Escalation Techniques
  • Inmate behavior modification tactics
  • Correctional facility procedures
  • Booking procedures
  • Contraband Seizure
  • Visitation guidelines understanding
  • Search Procedures
  • Attention to Detail
  • Self Motivation
  • Cell Inspections
  • Teamwork and Collaboration
  • Inmate Transport
  • Problem-Solving
  • Multitasking
  • Excellent Communication
  • Adaptability and Flexibility
  • Decision-Making
  • Active Listening
  • Reliability
  • Professionalism
  • Decision-making
  • Time management
  • Team leadership
  • Customer service
  • Project management
  • Strategic planning
  • Relationship building
  • Staff training and development
  • Operations management
  • Customer relationship management (CRM)
  • Verbal and written communication
  • Cross-functional teamwork
  • Documentation and reporting
  • Performance evaluations
  • Task delegation
  • Business development
  • Workforce management
  • Staff management
  • Schedule preparation
  • Complex Problem-solving
  • Project planning
  • Goal setting
  • Performance management
  • Policy implementation
  • Staff development
  • Emergency response
  • Policy and procedure development
  • Conflict resolution
  • Shift scheduling
  • Business planning
  • Recruiting and interviewing
  • Multitasking Abilities
  • Organizational skills
  • Teamwork and collaboration
  • Effective communication
  • Team development
  • Analytical skills
  • Computer skills
  • Self motivation
  • Time management abilities
  • Training and development
  • Adaptability
  • Administration and reporting
  • Negotiation and conflict resolution
  • Active listening
  • Microsoft suite proficient

Certification

Fundamentals of Supervision and Management Certificate


State of Vermont agency of Human Services Department of Corrections Certificate


Leadership Certificate


Fundamentals of Project Management Certificate


Food, Nutrition, and Health Certificate

Timeline

Intern Lead Environmental Services Housekeeper

University of Vermont Medical Center
01.2024 - 02.2025

Correctional Officer

State of Vermont, Department of Corrections
10.2016 - 04.2019

Lead Manufacturing Technician

Northern Power Systems
10.2014 - 10.2016

Preschool Teacher Assistant

Play Learn Grow, Licensed Early Learning Center
05.2011 - 09.2013

State of Vermont Department of Corrections

Evander High School

Welding Certificate Training -

Vermont Technical College

Child Development Certificate -

Horizons

G.E.D.- New York City

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Rick Middleton