Summary
Overview
Work History
Education
Skills
Certification
Hobbies
Work Availability
Timeline
Hi, I’m

Richard Miller

Peoria,AZ
Richard Miller

Summary

Focused Project Manager adept at planning, directing and maintaining continuous operations in various departments. Experienced in directing manufacturing employees and keeping efficient production in accordance with quality standards. Applying creative and analytical approach to operations for continuous process improvement. Skilled at identifying or anticipating problems and providing solutions. Excels through mentoring, training and empowering team to excel in performance.

Overview

25

Years of Professional Service

5

Certifications

Work History

Garda World

Project Manager / Environmental Health and Safety
05.2021 - Current

Job overview

  • Incident Investigations, First Report of Injury.
  • Arranged training for Fire and Security personnel.
  • Environmental Safety Walks and Maintenance.
  • Develop, recommend, and Implement safety processes and procedures.
  • Audited Payroll.
  • Proven ability to learn quickly and adapt to new situations.
  • Oversee 50 employees, schedules, administer corrective actions.
  • Create Job Safety Analysis forms for various ongoing construction projects.
  • Monitored project performance to identify areas of improvement and make adjustments.
  • Recruited and oversaw personnel to achieve performance and quality targets.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Organized and detail-oriented with a strong work ethic.

Shamrock Foods

Lead Dispatcher
10.2020 - 05.2021

Job overview

  • Prepared driver routes.
  • Monitored and tracked dispatch communication systems.
  • Communicated with customers to provide delivery updates and resolution.
  • Provided customers with information on products and services.
  • Served as a liaison between drivers, clients, and internal teams to resolve issues or concerns quickly and effectively.

Werner Enterprises

Driver
09.2020 - 09.2020

Job overview

  • Delivered trailers to distribution centers and picked up loaded trailers to deliver to stores.
  • Safely operated a tractor/trailer on the freeways.
  • Accurately maintain necessary logs and paperwork needed to complete my job.
  • Handled fragile materials carefully, resulting in minimal damage claims from customers during transit period.
  • Followed all relevant traffic laws and safety regulations.
  • Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.

Phoenix Truck Driving Institute

Full-Time Student
07.2020 - 08.2020

Job overview

  • Attended the 160-hour course to obtain a Commercial Driver’s License (CDL).
  • Successfully completed the training with an “A” grade average.
  • Learned how to drive a 10-speed manual transmission semi-truck and trailer.
  • Helped fellow classmates succeed by tutoring when requested.
  • Mentored struggling students through personalized tutoring sessions, resulting in improved academic performance.

State of Arizona

OCWI Investigator
03.2020 - 06.2020

Job overview

  • Investigated alleged criminal conduct cases.
  • Worked with the local Police Departments in handling cases of neglect and abuse.
  • Completed reports documenting interactions with the parents and children.
  • Completed written requests to the courts as needed to remove a child from an unsafe environment.

Town of Kersey: Police Department

Senior Patrol Police Officer
02.2019 - 03.2020

Job overview

  • Patrolled assigned areas and monitor and protect people/property.
  • Working knowledge of interrogation techniques and scene management.
  • Created and compiled police reports, feedback on cases status, and administrative procedures.
  • Processed crime scenes, follow up on leads, obtain search warrants.
  • Investigated Fraud cases for insurance or government disputes.
  • Field Training Officer, Trained new Officers.
  • Answered emergency calls for help from citizens and business owners.
  • Developed strong rapport with local businesses owners to address concerns about crime or vandalism affecting their establishments.
  • Conducted searches of individuals, vehicles and premises.
  • Issued traffic citations and electronic tickets for violations of traffic laws.
  • Conducted thorough investigations for various cases, leading to timely resolutions and justice served.

American Express

Fraud Analyst
01.2018 - 01.2019

Job overview

  • Handled and reviewed ecommerce duties including charge backs.
  • Handled and reviewed ecommerce duties including charge backs.
  • Reviewed manual fraud and detected fraudulent transactions.
  • Discerned if reviewed transactions were fraudulent or legitimate.
  • Helped train on fraud trends, best practices, ideas, and information.
  • Increased accuracy in identifying fraudulent transactions by utilizing advanced data analytics techniques and software tools.
  • Evaluated customer data to identify and prevent fraudulent activities.
  • Contacted customers directly to notify of fraudulent activity and minimize impacts.

JP Morgan Chase

Customer Service Representative/Certified Service Coach
08.2016 - 12.2017

Job overview

  • Trained and mentored new employees on software management and how to provide exceptional customer service.
  • Resolved conflicts and provided solutions to customers.
  • Documented all customer account activities.
  • Handled roughly 10-20 calls per hour as to provide excellent customer service in a timely manner.
  • Maintained a thorough knowledge of products and services to provide accurate information to customers.
  • Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Education

Community College of Aurora
Aurora, CO

Colorado P.O.S.T. Certificate from Criminal Justice

Broomfield High School
Broomfield, CO

No Degree from General Studies

Skills

  • Detail-oriented Investigator with field and office research experience for a diverse catalog of case types
  • Proven history of delivering detailed and accurate reports, working well under pressure, and utilizing corporate policies and insurance laws to determine fraud
  • Self-motivated, organized, and proficient in Payroll Software
  • Ability to identify, analyze and solve problems with exceptional critical thinking skills
  • Excellent written and verbal communication skills with extensive customer service experience
  • Confident, articulate, with professional speaking and leadership abilities (and experience)
  • Intermediate knowledge of Excel and Word, instant messenger tools and Windows Operating Systems
  • Conflict Management
  • Presentations
  • Check Equipment
  • Investigate Accidents

Certification

  • OSHA 30 Construction and General Industries
  • Hazwaste Certification
  • Rule 310, Dust Control Certification
  • Community College of Aurora: Certificate of Criminal Justice/Law Enforcement Administration

Hobbies

Avid Drone Pilot with over a year of experience of aerial photography and videography.

Availability
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Timeline

Project Manager / Environmental Health and Safety

Garda World
05.2021 - Current

Lead Dispatcher

Shamrock Foods
10.2020 - 05.2021

Driver

Werner Enterprises
09.2020 - 09.2020

Full-Time Student

Phoenix Truck Driving Institute
07.2020 - 08.2020

OCWI Investigator

State of Arizona
03.2020 - 06.2020

Senior Patrol Police Officer

Town of Kersey: Police Department
02.2019 - 03.2020

Fraud Analyst

American Express
01.2018 - 01.2019

Customer Service Representative/Certified Service Coach

JP Morgan Chase
08.2016 - 12.2017

Community College of Aurora

Colorado P.O.S.T. Certificate from Criminal Justice

Broomfield High School

No Degree from General Studies

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