Summary
Work History
Education
Skills
Timeline
SalesAssociate
Rick Moore

Rick Moore

IT Project Specialist
Clifton,NJ

Summary

Versatile and skilled information technology project specialist with excellent hands-on experience in diagnosing and resolving PC technical problems in a large corporate environment. Strong ability to easily grasp new concepts and then develop innovative ways to implement them with traditional methods as well as with emerging technologies to improve business operations and capabilities. Experience testing client interface for standardization purposes. Core Strengths include Customer Service, Results Oriented, Creative Problem Solving, and Hardware & Software, Team Player

Work History

IT Project Specialist

Quest Diagnostics
01.2020 - Current
  • Converting existing physician/hospital interface legacy clients to Quest’s national/standardization Q-Suite lab system
  • Work directly with vendors and clients to project manage conversion process
  • Schedule and run Kick–Off calls
  • Create order testing scenarios and check that HL7 coding is working properly and confirm orders are being received and processed correctly
  • Created test code library using actual result data to document normal and abnormal results to be available for client testing
  • Result and document client test orders to ensure interface is functioning properly in legacy test system prior to production environment migration
  • Troubleshoot all interface systems and provide hands on support to conversion clients after their Go-Live
  • Conducted walk-throughs with clients prior to project close, completing punch lists and answering all questions

IT Project Specialist

Bridge Delivery Services
11.2016 - 12.2019
  • Demographic Bridge Interface installations with wide variety of PMS (Patient Management Systems) and bridge types
  • I.e., Hub, ADT and Direct
  • Interacted with vendors to provide bridge specifications for pricing (quotes) and internal functional teams for Purchase Orders
  • Provide new vendors with Quest’s HL7 message specifications including required data fields
  • Trained clients on Bridge as well as validated orders received to ensure accuracy
  • Create HUB account credentials
  • Greensboro client bridge conversion lead
  • Updated new client bridge interfaces, participated in weekly update meetings to discuss project progress
  • Perform Site Survey Technical review of client’s workflow environment
  • Schedule and complete demographic bridge interface installations
  • Provide support to NJNY QSuite Conversion initiative
  • Compare all active HUB bridges against each wave of client conversions in Excel to determine if their insurance billing codes require updating prior to their go-live date
  • Handle these updates as required.

IT Project Coordinator

RWJ Barnabas Health
08.2016 - 10.2016
  • Assist Integration Management Office Manager with overseeing multiple project portfolios
  • Meet with senior managers on a weekly basis to review project tasks with status updates
  • Prepared, published and distributed agendas and meeting minutes
  • Facilitated Virtual Meetings along with note taking
  • Tracked project updates using Workfront

IT Project Coordinator

NJ Transit
01.2016 - 08.2016
  • Assist Office of CIO Director with project management database software instruction manual creation
  • Developing specialized resource time management reports for senior management
  • Meet with senior management teams on reporting capabilities of PM Software
  • Migration of existing and proposed projects from SharePoint to PM Software
  • Data scrubbing

Technical Coordinator/Project Coordinator

Grey Healthcare Group
09.2015 - 12.2015
  • Quality Assurance (QA) testing of client email blasts and websites for functionality on PC, MAC and mobile devices
  • Worked directly with project management team on client projects reporting any updates or issues
  • Attended new project initiation and follow-up meetings to discuss each team member’s specific responsibilities and timeline status
  • Tracked project updates using MS Project and Excel
  • Supported Senior VP Technology and staff with administrative tasks including PO generation, mobile support, asset management, purchasing of software, fonts, and equipment
  • Monthly invoice reconciliation and submission.

IT Project Coordinator, Team Administrator

NYU Langone Medical Center
New York, NY
12.2011 - 08.2015
  • Epic Management Information Technology
  • Project manage implementation of IT Hardware Upgrades/Nursing Station reconfigurations to meet requirements of Epic Electronic Medical Record System under aggressive timeline utilizing MS Project
  • Participate in hospital IT equipment walkthrough assessments and floor plan sign-offs
  • Developed workflow tracker to coordinate and monitor tasks of Architects, IT, Networking, Telemetry, Facilities (power assessment, construction)
  • Prepare update and track project plan timelines utilizing MS Project
  • Run weekly status update meetings to update tracker, discuss any outstanding issues and confirm that project is on schedule
  • Prepare, publish and distribute agendas and attend meetings
  • Compose and edit meeting minutes
  • Attend weekly senior Epic management meetings to report on project status and act as meeting scribe
  • Backup Project Manager by facilitating meetings when unavailable
  • Project Manage small to medium size projects
  • Innotas Project Management Software administrator

IT Project Coordinator

Bayer HealthCare
Wayne, NJ
03.2011 - 11.2011
  • Assist Project Manager with roll-out of Windows 7, Office 2010 and SharePoint 2010 from existing Windows XP/Lotus Notes environment.
  • Install and test current user applications on Windows 7 to identify any potential compatibility issues.
  • Documentation of application testing and remediation on Windows 7 platform.
  • Directly interface with client business leads and IT infrastructure teams to ensure smooth deployment process with minimal disruption of service.
  • Actively participate as “early adapter” focus group member to better understand and potentially avert any end-user upgrade issues.
  • Coordination/scheduling of user upgrades/new software training.

Project Operations Coordinator & IT Management Support

Pfizer Inc
New York, NY
11.2007 - 02.2011
  • Managed/coordinated technology projects, providing time, resource allocations and cost estimates
  • Acted as SharePoint server administrator including concept page development, design, publishing & team site updates
  • Provided application and PC desktop technical support to corporate marketing group
  • Acted as point of contact for external server issues and resolution management
  • Handled meeting planning, scheduling, reporting and developing/creating multimedia presentations
  • Setup new project documentation including PO's, vendor selection, project timelines and payment schedules following strict corporate guidelines
  • Input and analyzed data utilizing Microsoft Excel and Access

Independent Contractor

08.2006 - 11.2007
  • Advised /coordinated procurement of computer and communications equipment
  • Acted as SharePoint server administrator for all team sites
  • Continually sought ways to improve technology usage and client efficiency
  • Provided expertise and training on graphical presentation techniques
  • Provided systems implementation, support and PC troubleshooting

IT Computer Support Specialist

Fanning Technology Contractor
06.2002 - 07.2006
  • Supported desktops/laptops/peripherals for 150 local and remote users
  • Provided expert diagnosis of Outlook and Exchange related issues
  • Preformed workstation, laptop and Blackberry installations, repairs and upgrades
  • Troubleshoot and repair desktop and peripheral hardware and software issues
  • Provided CRM Database Administration
  • Updated external websites, photo manipulation, search engine optimization
  • Managed internal/external audiovisual meeting logistics

Education

Bachelor of Arts -

Marietta College
Marietta, OH

Skills

Microsoft Office: Word; Excel; PowerPoint; Access; Outlook; MS Project; SharePoint; MS TEAMS; Visio; Windows ; MAC OS; Linux; Ubuntu; Active Directory; Lotus Notes; Ensemble, LiveMeeting; WebEx; Skype, LogMeIn; VNC; Adobe CS Suite: In Design; Illustrator; Photoshop; Dreamweaver; Acrobat Pro; HTML, QuickBooks; Magento; Drupal; Acronis; Final Cut Pro Studio; Soundtrack Pro; Networking TCP/IP; FTP; Wireless Networking; iPhone; iPad; Remedy; Pegasus; Ariba; Audio-Visual and Videoconferencing; VMWare; ServiceNow, Innotas, FrontRange, HEAT; Bugzilla, Jira, Compare It; Quest systems - HUB, HL7, IDAA,QLS, Quanum (admin access)undefined

Timeline

IT Project Specialist

Quest Diagnostics
01.2020 - Current

IT Project Specialist

Bridge Delivery Services
11.2016 - 12.2019

IT Project Coordinator

RWJ Barnabas Health
08.2016 - 10.2016

IT Project Coordinator

NJ Transit
01.2016 - 08.2016

Technical Coordinator/Project Coordinator

Grey Healthcare Group
09.2015 - 12.2015

IT Project Coordinator, Team Administrator

NYU Langone Medical Center
12.2011 - 08.2015

IT Project Coordinator

Bayer HealthCare
03.2011 - 11.2011

Project Operations Coordinator & IT Management Support

Pfizer Inc
11.2007 - 02.2011

Independent Contractor

08.2006 - 11.2007

IT Computer Support Specialist

Fanning Technology Contractor
06.2002 - 07.2006

Bachelor of Arts -

Marietta College

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