Rick Nguyen
Summary
Proficient with HTML, MS Office 2000 & 2013, FrontPage 2000 and all Windows programs. Successful at completing new installations, updates and configuration of network components. Experienced in setting up devices, troubleshooting issues and optimizing settings. Knowledgeable about maintaining current software and hardware to meet user needs.
Overview
6
6
years of professional experience
Work History
Business Technical Support
GLC Business Services
09.2022 - Current
- Provided expert support and troubleshooting via telephone and web chat services.
- Adhered to company procedures and guidelines for inventory management and reporting
- Responsible for physical, onsite secure management of hardware by asset status
- Mobile Refresh and Hardware Distribution
- Responsible for the staging, imaging, and deployment of new desktop/laptop machines and migration of user data
- End user coordination and communication - Schedule refresh installs, equipment upgrades and deliveries with end users, escalating as warranted
End User Support Technician
WEX Health
02.2022 - 06.2022
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Provided basic end-user troubleshooting and desktop support.
- Configured hardware and granted system permissions to new employees.
- Documented support interactions for future reference.
IS Support
MaineHealth
01.2018 - 12.2022
- Trouble shooting and technical support that provided assistance with various technological issues like computers, printers, networks, and devices.
Education
University of Ca
Irvine, CASkills
- Computer Diagnostics
- Supply Management
- Technical Troubleshooting
- Documentation Abilities
- Client Support
- Help Desk Support
- Telephone Support
Timeline
Business Technical Support
GLC Business Services
09.2022 - Current
End User Support Technician
WEX Health
02.2022 - 06.2022
IS Support
MaineHealth
01.2018 - 12.2022
University of Ca
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