Rick Odle
Adairsville,GA
Summary
Customer-focused professional with successful 40-year career in retail operations sector. Created a National Retail Store Systems Competency Center to support IBM's largest national retail clients to coordinate a consistent and outstanding client experience. Exceptional at performance management, leadership development and customer satisfaction in a fast-paced environment.
Overview
46
46
years of professional experience
Work History
Cashier
Buc-ees
601 Union Grove Rd SE, Adairsville, GA 30103
05.2023 - Current
- Buc-ees Cashier (12 Months), providing fast, friendly, and accurate check out services.
- Worked flexible schedule and extra shifts to meet business needs on the busiest shopping days and holidays.
- Consistently GREET and THANK all customers and responded promptly to customer needs.
- Accurately transact customer items for checkout on POS registers.
- Transact beer and tobacco purchases in accordance with all state laws.
- Balance cash drawer at beginning and end of each shift with accuracy.
- Maintain clean and tidy checkout area.
- Assist in stocking, rotating merchandise, fountain, and gifts.
- Train new cashiers.
- Perform other duties as required and/or assigned.
- Listen and respond timely to the needs of the customer and peers communicating clearly.
Substitute Teacher, K-12
Kelly Educational Services
Rome, GA 30161
01.2023 - 04.2024
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Repeatedly requested as substitute teacher by front office staff based on professional and trusted performance.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Managed classroom behavior effectively, implementing clear expectations and consistent consequences for all students.
- Kept accurate and current attendance records and assignment sheets to maintain file compliance.
Customer Service Manager
IBM
01.1978 - 01.2021
- Built on Executed Customer Service executive role for large IBM clients to provide a single executive interface to strengthen client relationships and increase client satisfaction scores.
- Retained teams' largest clients with increased Net Promoter scores through proactive and consistent support yielding higher margins exceeding 30%.
- Generated new service solutions uniquely configured to meet specific client needs yielding additional revenue opportunities.
- Accepted the Region Manager position as part of Technology Service Solutions combining the Great Lakes and Midwest Region.
- Coordinated National Support using Kodak's dispatch and Parts Logistics infrastructure.
- Set direction for tools used, processes re-defined and managing direct client relationships driving higher client satisfaction and then re-introduced the new service model back into IBM.
- Distribution Center Manager warehouse coordinating for parts, publications and software.
- Provided Region Manager and leadership support for a new joint venture with IBM and Kodak creating an alternative service infrastructure to allocate dedicated support solutions.
Education
Bachelor of Science - Business Administration And Management
Southeast Missouri State University
Cape Girardeau, MO01.1977
Associate of Science - Accounting
Freed-Hardeman University
Henderson, TN01.1975
Skills
- Customer-Focused
- Negotiation
- Retail Strategies
- Performance Management
- Problem-Solving
- Team Building and Leadership
- Continuous Improvement
- Shipping, Receiving, Warehousing
Additional Information
GPA: 3.2
Organizations
- Alpha Kappa Psi
- IBM
Personal Information
Title: Customer Service Manager
Awards
- IBM Means Service Award
- Outstanding Territory Performance (3)
- Marketing Excellence Award
- Luminary Region Manager Achievement
- Director of Service Award for Excellence
- Created Retail Store Systems Competency Center
Training
- Human Resources
- Performance Management
- Situational Leadership
- Negotiation Skills
- Leadership Development
- Retail Customer Satisfaction
- Models for Management
Timeline
Cashier
Buc-ees
05.2023 - Current
Substitute Teacher, K-12
Kelly Educational Services
01.2023 - 04.2024
Customer Service Manager
IBM
01.1978 - 01.2021
Bachelor of Science - Business Administration And Management
Southeast Missouri State University
Associate of Science - Accounting
Freed-Hardeman University