Summary
Overview
Work History
Education
Skills
Additional Information
Organizations
Personal Information
Awards
Training
Timeline
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Rick Odle

Adairsville,GA

Summary

Customer-focused professional with successful 40-year career in retail operations sector. Created a National Retail Store Systems Competency Center to support IBM's largest national retail clients to coordinate a consistent and outstanding client experience. Exceptional at performance management, leadership development and customer satisfaction in a fast-paced environment.

Overview

46
46
years of professional experience

Work History

Cashier

Buc-ees
05.2023 - Current
  • Buc-ees Cashier (12 Months), providing fast, friendly, and accurate check out services.
  • Worked flexible schedule and extra shifts to meet business needs on the busiest shopping days and holidays.
  • Consistently GREET and THANK all customers and responded promptly to customer needs.
  • Accurately transact customer items for checkout on POS registers.
  • Transact beer and tobacco purchases in accordance with all state laws.
  • Balance cash drawer at beginning and end of each shift with accuracy.
  • Maintain clean and tidy checkout area.
  • Assist in stocking, rotating merchandise, fountain, and gifts.
  • Train new cashiers.
  • Perform other duties as required and/or assigned.
  • Listen and respond timely to the needs of the customer and peers communicating clearly.

Substitute Teacher, K-12

Kelly Educational Services
01.2023 - 04.2024
  • Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
  • Repeatedly requested as substitute teacher by front office staff based on professional and trusted performance.
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies.
  • Managed classroom behavior effectively, implementing clear expectations and consistent consequences for all students.
  • Kept accurate and current attendance records and assignment sheets to maintain file compliance.

Customer Service Manager

IBM
01.1978 - 01.2021
  • Built on Executed Customer Service executive role for large IBM clients to provide a single executive interface to strengthen client relationships and increase client satisfaction scores.
  • Retained teams' largest clients with increased Net Promoter scores through proactive and consistent support yielding higher margins exceeding 30%.
  • Generated new service solutions uniquely configured to meet specific client needs yielding additional revenue opportunities.
  • Accepted the Region Manager position as part of Technology Service Solutions combining the Great Lakes and Midwest Region.
  • Coordinated National Support using Kodak's dispatch and Parts Logistics infrastructure.
  • Set direction for tools used, processes re-defined and managing direct client relationships driving higher client satisfaction and then re-introduced the new service model back into IBM.
  • Distribution Center Manager warehouse coordinating for parts, publications and software.
  • Provided Region Manager and leadership support for a new joint venture with IBM and Kodak creating an alternative service infrastructure to allocate dedicated support solutions.

Education

Bachelor of Science - Business Administration And Management

Southeast Missouri State University
Cape Girardeau, MO
01.1977

Associate of Science - Accounting

Freed-Hardeman University
Henderson, TN
01.1975

Skills

  • Customer-Focused
  • Negotiation
  • Retail Strategies
  • Performance Management
  • Problem-Solving
  • Team Building and Leadership
  • Continuous Improvement
  • Shipping, Receiving, Warehousing

Additional Information

GPA: 3.2

Organizations

  • Alpha Kappa Psi
  • IBM

Personal Information

Title: Customer Service Manager

Awards

  • IBM Means Service Award
  • Outstanding Territory Performance (3)
  • Marketing Excellence Award
  • Luminary Region Manager Achievement
  • Director of Service Award for Excellence
  • Created Retail Store Systems Competency Center

Training

  • Human Resources
  • Performance Management
  • Situational Leadership
  • Negotiation Skills
  • Leadership Development
  • Retail Customer Satisfaction
  • Models for Management

Timeline

Cashier

Buc-ees
05.2023 - Current

Substitute Teacher, K-12

Kelly Educational Services
01.2023 - 04.2024

Customer Service Manager

IBM
01.1978 - 01.2021

Bachelor of Science - Business Administration And Management

Southeast Missouri State University

Associate of Science - Accounting

Freed-Hardeman University

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Rick Odle