Summary
Overview
Work History
Education
Skills
Timeline
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Rick Phillips

Omaha,NE

Summary

Dynamic and results-driven General Manager with a proven track record at Ashland Dairy Queen, excelling in customer service and staff leadership. Enhanced operational efficiency through effective inventory management and strategic scheduling, fostering a high-performing team. Committed to delivering exceptional food quality while driving sales growth and ensuring compliance with food safety standards.

Overview

21
21
years of professional experience

Work History

Cafe/Catering Manager

Strategic Air Command and Aerospace Museum
04.2023 - Current
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.
  • Improved safety procedures to create safe working conditions for workers.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
  • Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.
  • Negotiated favorable terms with suppliers, cutting operational costs while maintaining quality of service.
  • Led cross-functional teams to achieve project goals, fostering collaboration and innovation.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.

General Manager

Ashland Dairy Queen
02.2020 - 04.2023
  • Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
  • Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
  • Maintained open lines of communication between front-and back-of-house teams to facilitate smooth day-to-day operations.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Set clear expectations and created positive working environment for employees.
  • Implemented efficient scheduling practices to ensure optimal staffing levels during peak business hours.
  • Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
  • Enhanced customer satisfaction through consistent delivery of high-quality food and service.

General Manager

Dairy Queen Grill & Chill
07.2017 - 02.2020
  • Developed and maintained a strong team of motivated staff by providing ongoing training and development opportunities.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Implemented new employee onboarding processes, providing comprehensive training that promoted retention and a strong understanding of company culture.
  • Identified problems, conducted troubleshooting and sought repair or maintenance support to keep restaurant equipment operational.
  • Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.

General Manager

Ohio Valley Aviation
03.2004 - 06.2017
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Performed cold call sales/in person, to facility continued company growth.
  • Designed Aircraft Exterior Paint and per customer request and communicated these to the Paint Department Lead.
  • Designed Aircraft Interiors to meet customer expectations, and fallowed through with all Interior Departments to ensure timely completion, while meeting customer expectations.
  • Managed the Exterior Paint Department, Upholstery Department, Cabinet Shop and the interior Installation Teams.
  • Prepared customer invoices and collected payment.
  • Prepared Log Book Entries and returned Aircraft to service.

Education

High School Diploma -

Lincoln High
Lincoln, NE

Skills

  • Customer Service
  • Sales
  • Staff leadership
  • Food safety
  • Staff supervision
  • Staff scheduling
  • Menu pricing
  • Food and beverage costing
  • Critical thinking
  • Problem-solving
  • Team leadership
  • Money handling

Timeline

Cafe/Catering Manager

Strategic Air Command and Aerospace Museum
04.2023 - Current

General Manager

Ashland Dairy Queen
02.2020 - 04.2023

General Manager

Dairy Queen Grill & Chill
07.2017 - 02.2020

General Manager

Ohio Valley Aviation
03.2004 - 06.2017

High School Diploma -

Lincoln High

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Rick Phillips