Rick Porter
Pocatello,ID
Summary
Experienced sales and management professional excelling in customer service and building relationships. Skilled in listening to understand and training facilitation, I drive results through strategic problem-solving and team building, ensuring high-quality service and operational efficiency.
Overview
35
35
years of professional experience
1
1
Certification
Work History
Sales Associate / Finance /HR Generalist
Stone’s Automotive Group
01.2019 - Current
- Provided accurate information about products, prices and services.
- Developed trusting relationships with customers by making personal connections.
- Collaborated with sales staff in order to maximize opportunities for profitable deals.
- Maintained accurate records of all transactions related to auto finance services.
- Resolved customer complaints regarding auto financing services in a timely manner.
- Negotiated with lenders to secure competitive interest rates and financing terms for customers.
- Prepared and reviewed all paperwork related to the sale and financing of vehicles, ensuring accuracy and completeness.
- Provided guidance to managers on employee relations issues.
- Conducted employee onboarding process, orientations, and exit interviews.
- Maintained current knowledge of equal employment opportunity and affirmative action guidelines and laws.
Sales and Consultation
Food Services of America, Southeast Idaho
Boise / Pocatello, Idaho
03.2012 - 05.2019
- Conducted research of industry trends, competitor analysis and market conditions.
- Developed strategies to improve customer service, increase sales and reduce costs.
- Analyzed restaurant operations, identified areas for improvement and recommended solutions.
- Facilitated training sessions for staff members on customer service best practices.
- Provided guidance to restaurant owners on menu design, pricing structure and marketing tactics.
- Collaborated with chefs and other kitchen staff to optimize quality of food products offered for sale.
- Conducted product demonstrations to increase sales volume.
Sales / Repairs
Swisher, Southeast Idaho
Southeast Idaho, Idaho
05.2011 - 03.2012
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
General Manager
Bambino Restaurants, Southeast Idaho
Idaho Falls / Rigby / Rexburg, ID
01.2010 - 05.2011
- Maintained accurate inventories of food, supplies and equipment.
- Provided direction, guidance and motivation to team members.
- Conducted regular meetings with staff members to discuss operational issues.
- Scheduled staff shifts and monitored labor costs.
- Resolved customer complaints in a professional manner.
- Recruited, trained, and supervised staff members.
- Implemented cost-saving measures while maintaining high quality service levels.
Operator / Installer
Canyon Creek Cabinets
Rexburg, Idaho
10.2007 - 11.2009
- Monitored machine operation to detect malfunctions or out-of-tolerance machining. Performed regular preventive maintenance tasks on CNC machinery.
- Verified settings by measuring positions, first-run parts and sample works with micrometers, calipers or other measuring instruments.
- Lift heavy objects safely using appropriate techniques such as dollies or slings.
- Inspect finished products for quality assurance purposes.
- Fabricate, assemble, install and repair wooden cabinets, fixtures, furniture and other items made of wood or wood substitutes.
- Worked at customer locations to replace existing or install new cabinets for residential or commercial use.
Vice President
Families of Light
Salt Lake City, Utah
10.2004 - 12.2007
- Recruited, trained, supervised, and evaluated staff members.
- Collaborated with board members to create short-term and long-term organizational goals.
- Coordinated with authors and other editors throughout the editing process.
- Provided feedback on content structure and organization of documents.
- Developed and presented engaging educational content to diverse audiences.
- Responded promptly to questions posed by audience members during the presentation.
Service Advisor / Manager
Castle Rock Chevrolet / Jerry Seiner
Evanston / Salt Lake City, Wyoming / Utah
11.2001 - 09.2004
- Explained the features and benefits of products or services offered by the dealership to customers.
- Maintained records of customer interactions and transactions.
- Resolved customer complaints in an efficient and courteous manner.
- Developed and maintained strong relationships with customers to ensure repeat business.
- Participated in ongoing training activities related to automotive technology advancements.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Reviewed completed service orders to ensure that all work was done correctly, according to dealership standards.
Customer Service / Supervisory / Management
Various
, Idaho, Wyoming, Utah
07.1990 - 11.2001
- Provided individual coaching sessions for employees who needed additional support with their job duties.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Supervised food production processes ensuring high quality standards were met throughout each stage of preparation.
- Investigated accidents involving custodial staff members to identify root causes and take corrective action when needed.
Education
MS - HUMAN RESOURCE MANAGEMENT
Strayer University
Washington DC / Online12-2024
MBA - Emphasis / Concentration in Human Resources
Strayer University
Washington DC / Online03-2022
BS - Business Management and Marketing
University of Phoenix
Taylorsville, UT / Online09-2007
Skills
- Customer support and service
- Sales expertise
- Training facilitation
- Curriculum development
- Microsoft Office proficiency
- Problem-solving skills
- Employee recruitment
- Retention strategies
- Management capabilities
- Profitability analysis
- Team building
- Consultative instruction
Certification
SHRM-CP, 2025
References
References available upon request.
Timeline
Sales Associate / Finance /HR Generalist
Stone’s Automotive Group
01.2019 - Current
Sales and Consultation
Food Services of America, Southeast Idaho
03.2012 - 05.2019
Sales / Repairs
Swisher, Southeast Idaho
05.2011 - 03.2012
General Manager
Bambino Restaurants, Southeast Idaho
01.2010 - 05.2011
Operator / Installer
Canyon Creek Cabinets
10.2007 - 11.2009
Vice President
Families of Light
10.2004 - 12.2007
Service Advisor / Manager
Castle Rock Chevrolet / Jerry Seiner
11.2001 - 09.2004
Customer Service / Supervisory / Management
Various
07.1990 - 11.2001
MS - HUMAN RESOURCE MANAGEMENT
Strayer University
MBA - Emphasis / Concentration in Human Resources
Strayer University
BS - Business Management and Marketing
University of Phoenix
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