Rick Raghoo

• Enforce customs, immigration, and agriculture laws through inspections, interviews, and admissibility determinations at the port of entry.
• Prevent illegal entry and contraband smuggling by identifying and processing inadmissible travelers under VWP refusals, expedited removals, and withdrawals of applications.
• Conduct passenger interviews in secondary inspection using CBP systems; be familiar with AFI systems, RFI processes, link analysis, and post-seizure analysis reports.
• Maintain communication with the National Targeting Center (NTC), Department of Defense (DOD), Port Authority Police Department (PAPD), and state/local law enforcement to address warrants, and coordinate enforcement actions.
• Support counterintelligence and information gathering through “talk and walk” interviews, and real-time engagement with travelers.

Special Assignment – UNGA 80.

• Conducted pre-vetting of high-risk passengers to strengthen the national security posture during UNGA.
• Built and tracked shell flights for private aircraft transporting foreign delegations.
• Coordinated with HSI, the Secret Service, and foreign ministries to ensure that delegations were processed and securely escorted through immigration.
• Contributed to intelligence sharing and interagency situational awareness for event security.

• Directed operations for 400+ employees across logistics, HR, loss prevention, and risk teams; managed budgets, audits, and compliance with regulations.
• Oversaw the delivery of 60,000–100,000 packages daily while monitoring quality, performance metrics, and safety standards.
• Trained, hired, and developed employees to maintain operational excellence and workforce readiness.
• Prepared operational risk reports and coordinated with senior management to improve efficiency and reduce quality defects.
• As an ambassador, I trained new hires on stowing, inducting, pallet jack usage, scanning, and troubleshooting TC devices.