Summary
Overview
Work History
Education
Skills
Timeline
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Rick Ramirez

Elk Grove,CA

Summary

Enthusiastic Manager/Administrative Assistant/legal Assistant, successful at managing multiple priorities with a positive attitude. Proven track record. Willingness to take on added responsibilities to meet team goals. Excellent technical and organizational skills, dedicated and reliable. Anticipating professional needs and proactively identifying and resolving problems. Bringing proven to promote organization and availability through effective developments. Resourceful and experienced, excellent customer service and conflict management skills in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional. Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.

Overview

31
31
years of professional experience

Work History

Manager/Administrative Assistant/Legal Assistant

Donahue Davies
Folsom, CA
12.1996 - Current
  • Managed cases and client records of clients, observing confidentiality, and extreme discretion.
  • Maintained organized office and case-specific paper and digital files for easy tracking and retrieval.
  • Screened phone calls to effectively handle less important inquiries.
  • Conducted research into legal issues, compiling information and preparing summaries.
  • Scheduled, calendered and coordinated meetings between legal partners and clients.
  • Prepared and managed attorney travel itineraries to optimize scheduling.
  • Kept office efficient and organized by managing tasks such as supply restocking and general upkeep without oversight.
  • Helped with intake of new clients and materials by setting up files and documenting important information.
  • Generated correspondence and other legal documents for review by attorneys.
  • Prepared drafts of forms, letters and agreements for attorney's use.
  • Processed expense reimbursements and updated Juris accounts with current information.
  • Managed administrative needs such as opening and closing files, scanning, e-mailing and faxing documents.
  • Scheduled medical appointments, court appearances, and in- house and Zoom depositions.
  • Completed electronic filings, initiated billing statements, and managed firm administrative matters.
  • Worked alongside managing partners, associates, and paralegals on complex cases.
  • Handled office scheduling and made notes for deadlines, motions, and other important dates.
  • Responded to client inquiries to provide accurate legal advice and offer assistance.
  • Answered multi-line Norstar telephone system, and greeting new clients.
  • Improved customer satisfaction through application of superior conflict resolution and problem-solving skills.
  • Organized and updated directory, records and other information resources.
  • Coordinated office events, seminars and meetings for staff.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews.
  • Managed and motivated 26 employees to be productive and engaged in work.
  • Prepared and drafted correspondence and legal forms to maintain smooth communications.
  • Prepared drafts of forms, letters and agreements for legal staff.
  • Attended court hearings and depositions to take notes and document proceedings.
  • Transcribed legal documents and phone conversations.
  • Managed law library and supply room
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Onboarded new employees with training and new hire documentation.
  • Managed and motivated employees to be productive and engaged in work.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Concierge

Red Lion Hotels
Sacramento, CA
09.1992 - 08.1996
  • Maintained high level of professionalism and discretion when dealing with guests.
  • Contacted previous guests and potential visitors via email with information on events and hotel to build clientele base.
  • Managed front office operations of busy hotel, delivering 5-star service to cultivate loyalty and satisfaction.
  • Trained staff in delivering top-quality hotel services in alignment with hotel reputation and mission statement.
  • Assisted guests with variety of services and local attraction information.
  • Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.
  • Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
  • Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Responded to guest inquiries to maximize guest satisfaction.
  • Upheld hotel policies and procedures by providing high level of customer service.
  • Handled customer complaints to satisfy and retain guests.
  • Maintained accurate and up-to-date records of guest information.
  • Facilitated and coordinated transportation services for guests.
  • Greeted guests upon arrival by providing warm welcome.

Education

Criminal Justice

Sacramento State
Sacramento, CA

Skills

  • Litigation support
  • Customer Relationship Management
  • Team Leadership
  • Case management
  • Administrative support
  • Billing Statements
  • Task Prioritization
  • Exceptional telephone etiquette
  • Payroll Processing
  • Organizational Efficiency
  • Research
  • Relationship building
  • Document preparation
  • Coaching and mentoring
  • Verbal and Written Communication
  • Time Management
  • Managing Terminations
  • Schedule Preparation
  • Income and Expense Management
  • Overseeing Employees
  • Reading Comprehension
  • Productivity Performance
  • Complex Problem-Solving
  • Managing Appointments
  • Job Assignments
  • Managing Operations and Efficiency
  • Negotiation
  • Customer Service
  • Microsoft Office
  • Correspondence Writing
  • Business Administration
  • Calendar Management
  • Policy Implementation
  • Excellent Multitasking Abilities
  • Human Resources

Timeline

Manager/Administrative Assistant/Legal Assistant

Donahue Davies
12.1996 - Current

Concierge

Red Lion Hotels
09.1992 - 08.1996

Criminal Justice

Sacramento State

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Rick Ramirez