RICK RAMIREZ
San Antonio,TX
Summary
Administrative office professional with over 13 years experience in bookkeeping and banking operations. Reliable and dedicated to customer service. Skills include client relations, administrative support, good communication and rapport with customers, vendors and co-workers alike.
*Professional truck driver since Oct. 2019
Overview
14
14
years of professional experience
Work History
ADMIN ASSISTANT/BOOKKEEPER
OAK TREE GUN CLUB
06.2016 - 10.2019
- Managing the books of 2 companies including entering and paying bills, invoicing clients and collecting payments
- Weekly reconciliation of daily departmental deposits and prepare for shipment to bank
- Payroll duties including managing timecards and corrections, processing bi-weekly payroll for 2 separate companies and processing new hires
- Other duties include assistant to the owner, calendar scheduling for the training of multiple law enforcement agencies, maintaining a good working relationship with law enforcement agencies, vendors and co-workers, many other duties that pertain to running an office
OPERATIONS OFFICER
BANK OF SANTA CLARITA
10.2009 - 01.2015
- Supervise customer service representatives and manage bank operations
- Balancing of teller, vault and branch cash
- Open and maintain new and existing bank accounts
- Answer phones and assist with customer questions, provide excellent customer service and many other functions in operating a bank branch
- Oversaw financial reporting, ensuring accuracy and compliance with regulatory requirements.
- Provided excellent customer care to maintain and improve customer relations, strengthen loyalty and increase product and service sales.
New Accounts Representative
Community West Bank
05.2005 - 10.2009
- Educated customers about online banking tools, promoting ease of use and increased digital adoption rates.
- Enhanced customer satisfaction by efficiently opening new accounts and addressing client inquiries.
- Resolved customer issues promptly and professionally, fostering long-lasting relationships with clients.
- Obtained credit records from reporting agencies.
- Utilized strong communication skills to establish rapport with customers and provide exceptional service.
- Conducted thorough reviews of financial statements, credit reports, and other relevant information to assist in lending decisions.
- Enhanced client satisfaction through timely communication and addressing concerns related to commercial loans.
Education
VENTURA COLLEGE/ANTELOPE VALLEY COLLEGE
Skills
- 10 years experience in the banking industry, 5 years as management
- Commitment to customer service as evidenced in numerous employee recognition awards and customer service awards
- Excellent verbal and written communication skills
- 45 wpm typing
- Knowledge of computer, fax, copier, Microsoft office, Internet Explorer/Chrome
Timeline
ADMIN ASSISTANT/BOOKKEEPER
OAK TREE GUN CLUB
06.2016 - 10.2019
OPERATIONS OFFICER
BANK OF SANTA CLARITA
10.2009 - 01.2015
New Accounts Representative
Community West Bank
05.2005 - 10.2009
VENTURA COLLEGE/ANTELOPE VALLEY COLLEGE
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