Summary
Overview
Work History
Education
Skills
Accomplishments
Education And Development
Career Overview
References
Timeline
Generic

RICK ROBERTS

Wichita

Summary

Dynamic professional with a proven track record at Graphic Markings, excelling in operational strategy development and talent acquisition. Adept at driving revenue growth and implementing effective change, I foster collaborative leadership while ensuring financial accountability. My strategic marketing initiatives have consistently enhanced brand visibility and customer engagement, achieving a 20% increase in acquisition. Detail-oriented Courier with pleasant disposition offering positive customer service experiences. Manages complex routes with excellent organizational skills. Experienced supervising and dispatching courier teams. Motivated Courier with significant experience transporting medical records and specimens. Detailed and focused on delivering items within designated timeframes. Possesses valid driver's license and clean driving record.

Overview

48
48
years of professional experience

Work History

Courier

Metro Courier
Wichita
07.2024 - Current
  • Tracked delivery records with manifests using smartphones for customer signatures.
  • Adhered to company policies and procedures, including confidentiality and data protection standards.
  • Kept detailed logs of mileage, maintenance, and delivery activities for reporting purposes.
  • Responded quickly to emergency situations requiring immediate action.
  • Loaded and unloaded vehicle with packages, ensuring secure and organized arrangement to prevent damage.
  • Drove company vehicle to transport goods between locations safely and efficiently.
  • Reported issues to supervisors resulting in increased customer satisfaction.
  • Reported any accidents or incidents involving self or others immediately following incident.
  • Used GPS navigation to plan routes and rerouted for unexpected delays.
  • Adhered to traffic laws while operating company vehicle according to DOT regulations.
  • Developed delivery route understanding to avoid high traffic and construction areas.
  • Adjusted routes in real-time based on traffic conditions or customer requests.
  • Followed all safety regulations and traffic laws during delivery operations.
  • Followed safety protocols when loading, unloading, driving, and delivering items.

Production Manager

Graphic Markings
Wichita
01.2021 - 06.2023
  • Created reports on productivity levels, cost analysis, and inventory status.
  • Oversaw production budget and approved expenditures to direct spending.
  • Coached and mentored employees to develop and enhance career skills.

Advanced Technical Support

T-Mobile
01.2019 - 01.2021
  • Provided advanced technical support for customers in resolving software and hardware related issues.
  • Assisted with resolving escalated customer issues by providing advanced technical support.

Sales Professional & Manager in Waiting

Fred Meyer Jewelers
01.2017 - 01.2019
  • Negotiated deals and handled complaints or objections.
  • Analyzed sales space capacities based on system parameters, securing high stock availability.
  • Generated new business by developing marketing initiatives, performing prospect calls, and networking referrals.
  • Reset store displays for special events and seasonal merchandise changes.
  • Collaborated with other sales team members to share selling strategies and gain new insights.
  • Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.

District Manager in Training/Store Manager/Assistant Store Manager

Kay Jewelers
01.2005 - 01.2017
  • Supported project management tasks, including planning, execution, and monitoring.
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Participated in cross-functional training programs to understand various business operations.
  • Resolved client issues by delivering excellent customer service and maintaining positive attitude.
  • Evaluated staff performance and provided feedback on areas of improvement.
  • Compiled reports on competitor analysis and presented findings to management.
  • Performed financial analysis of stores' profits and losses each month.
  • Proposed or approved modifications to project plans.
  • Evaluated employee performance regularly and provided constructive feedback where necessary.
  • Participated in leadership training sessions to develop managerial skills.
  • Monitored store performance, analyzed data and developed strategies to improve operations.
  • Delegated work to staff, setting priorities and goals.
  • Assisted in the development of sales strategies and customer retention plans.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.
  • Analyzed sales data and produced reports on performance metrics.
  • Resolved customer inquiries and complaints requiring management-level escalation.

Partner & Realtor

VIP Realty
01.2004 - 01.2005
  • Ensured compliance with industry regulations and company policies.
  • Negotiated contracts between partners or vendors in order to obtain favorable terms for the company.
  • Developed and implemented marketing strategies to increase brand awareness and reach target audiences.
  • Resolved complex customer issues quickly while ensuring a positive experience throughout all interactions.

Regional Manager/Store Manager/Sales Associate

Gordon Jewelers
01.1992 - 01.2004
  • Created and managed budgets for travel, training, and team-building activities.
  • Monitored team progress towards achievement of goals and objectives set forth by executive management.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Identified and developed top talent to promote performance-oriented culture.
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Delegated work to staff, setting priorities and goals.
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
  • Handled human resource concerns and established plans to handle issues consistently and efficiently.
  • Resolved conflicts between customers and employees within the region.
  • Assigned work and monitored performance of project personnel.
  • Trained staff on product knowledge, customer service techniques, sales strategies.
  • Produced thorough, accurate and timely reports of project activities.
  • Identified new business opportunities through market research and industry trends.
  • Mentored team members by demonstrating best practices for sales and customer service.
  • Developed and implemented strategies to increase market share in the region.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Provided mentorship and coaching to staff members throughout the region as needed.
  • Recruited and trained new employees to meet job requirements.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Developed annual budgets for each district within the region.

Vice President of Marketing

Graphic Markings
01.1988 - 01.1992
  • Collaborated with sales team to ensure alignment between sales strategies and marketing objectives.
  • Coordinated with sales teams to develop marketing strategies that align with sales objectives.
  • Identified, developed and evaluated marketing strategies based on knowledge of company objectives and market trends.
  • Planned and coordinated marketing events, programs, conferences and speaking engagements.
  • Monitored and reported on competitor activities and market trends to inform strategic decisions.
  • Supervised creation of marketing materials and collateral.
  • Created marketing policies and procedures, evaluating and revising to maximize team efforts.
  • Recommended policy changes to improve marketing tactics and strategies.
  • Developed and implemented a comprehensive marketing strategy that increased customer acquisition by 20%.
  • Conducted research to determine ideal markets for products and services.
  • Expanded personnel skill sets by mentoring marketing team both individually and in groups.
  • Worked closely with IT department to ensure successful execution of online campaigns through web analytics tools.
  • Collected and analyzed market research data for use in forecasting.
  • Expanded new businesses by developing powerful sales, advertising and marketing campaigns.
  • Marketed products and services at tradeshows and promotional events.
  • Conducted market research to identify trends, customer needs, and competitive landscape.
  • Provided leadership and guidance to junior members of the Marketing team by setting clear expectations and providing feedback on their work.
  • Planned and facilitated meetings to share marketing plans and explain future business goals.
  • Developed and tracked metrics and success criteria for marketing programs.

General Manager, Retail Sales

Sound Track
01.1985 - 01.1988
  • Established and maintained effective communication with staff members to ensure efficient operations.
  • Delegated work to staff, setting priorities and goals.
  • Trained employees on duties, policies and procedures.
  • Built and maintained loyal, long-term customer relationships through effective account management.
  • Created a positive work environment by developing team building activities that encouraged collaboration among departments.
  • Resolved customer complaints quickly while maintaining high quality standards of service delivery.
  • Maximized time and employee productivity, consolidating data, payroll and accounting programs into centralized systems.
  • Developed and implemented operational strategies to improve efficiency, reduce costs, and maximize customer satisfaction.
  • Performed routine audits of internal controls in order to maintain accuracy of financial records.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Designed sales and service strategies to improve revenue and retention.
  • Created schedules and monitored payroll to remain within budget.

E5 Sergeant/Meritoriously Promoted Twice

United States Marine Corps
01.1977 - 01.1980

Education

Graduate Certificate - Gemologist

Gemologist Institute of America
New York, NY
05-1998

Bachelor of Business Administration -

Friends University

Skills

  • Operational Strategy Development
  • Long-Term Planning Expertise
  • Talent Acquisition and Development
  • Strategic Business Development
  • Effective Change Implementation
  • Revenue Growth Strategies
  • Collaborative Networking Skills
  • Shrinkage Reduction
  • Collaborative Leadership
  • Financial Budgeting
  • Profit And Loss Management
  • Project Coordination
  • Retail Merchandising
  • Targeted Marketing
  • Effective Conflict Resolution

Accomplishments

  • Consistently promoted while bringing store to rank #1 out of 14 other locations in the region, setting a new sales record of $4MM in revenue while managing $6MM in inventory, and 20 staff.
  • Received the 'Store Manager of the Year Award' in 2009 based on superior sales, profit and customer satisfaction results.
  • Launched an award-winning split sales policy that proved so successful in maximizing sales that it was adopted company-wide.
  • Oversaw the recruitment, hiring, and training of 100 staff in a four-state area while leading company in expense reduction and supervising 3 'Manager of the Year Award' recipients in a pool of 350 managers.
  • Maintained the #1 repair sales and profit location in the nation, and increased store sales by 33% over prior year consecutively from 2006 to 2011.

Education And Development

  • Friends University, Bachelor of Business Administration
  • 8-Week Retail Management Training - Sterling Jewelers, Jewelry Operations Management, Multi-Store Operations Management, Inventory & Loss Control, P&L Statements, Customer Service, Leadership & Supervision, Human Resources

Career Overview

  • Production Manager, Graphic Markings, 01/01/21, Present
  • Advanced Technical Support, T-Mobile, 01/01/19, 01/01/21
  • Sales Professional & Manager in Waiting, Fred Meyer Jewelers, 01/01/17, 01/01/19
  • District Manager in Training/Store Manager/Assistant Store Manager, Kay Jewelers, 01/01/05, 01/01/17
  • Partner & Realtor, VIP Realty, 01/01/04, 01/01/05
  • Regional Manager/Store Manager/Sales Associate, Gordon Jewelers, 01/01/92, 01/01/04
  • Vice President of Marketing, Graphic Markings, 01/01/88, 01/01/92
  • General Manager, Retail Sales, Sound Track, 01/01/85, 01/01/88
  • E5 Sergeant/Meritoriously Promoted Twice, United States Marine Corps, 01/01/77, 01/01/80

References

References available upon request.

Timeline

Courier

Metro Courier
07.2024 - Current

Production Manager

Graphic Markings
01.2021 - 06.2023

Advanced Technical Support

T-Mobile
01.2019 - 01.2021

Sales Professional & Manager in Waiting

Fred Meyer Jewelers
01.2017 - 01.2019

District Manager in Training/Store Manager/Assistant Store Manager

Kay Jewelers
01.2005 - 01.2017

Partner & Realtor

VIP Realty
01.2004 - 01.2005

Regional Manager/Store Manager/Sales Associate

Gordon Jewelers
01.1992 - 01.2004

Vice President of Marketing

Graphic Markings
01.1988 - 01.1992

General Manager, Retail Sales

Sound Track
01.1985 - 01.1988

E5 Sergeant/Meritoriously Promoted Twice

United States Marine Corps
01.1977 - 01.1980

Graduate Certificate - Gemologist

Gemologist Institute of America

Bachelor of Business Administration -

Friends University

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RICK ROBERTS