Rick Rodrigues
Beaverton,OR
Summary
Results-driven Program and Vendor Operations Manager with a robust background spanning corporate retail leadership, financial compliance, and technical project management. Proven track record of translating high-level corporate strategies into scalable field execution, optimizing multi-million dollar vendor networks, and standardizing operational workflows. Expert in cross-functional team leadership, risk mitigation, and KPI-driven performance optimization. A strategic problem-solver who bridges the gap between backend data analysis and front-line project delivery to protect bottom-line revenue.
Overview
25
25
years of professional experience
Work History
Department Supervisor
Lowe’s Home Improvement
Beaverton, OR
02.2026 - Current
- Operational Leadership: Direct daily business operations and resource distribution for a high-volume retail business unit, optimizing labor allocation and mentoring staff to maximize productivity.
- Asset Protection & Inventory Management: Drive inventory integrity and minimize margin shrink by executing data-driven cycle counts, strategic replenishment processes (IRPs), and root-cause loss analyses.
- Cross-Functional Risk Management: Serve as Manager-on-Duty (MOD), executing daily store operations, mitigating liability, and successfully resolving complex, high-stakes customer and operational escalations.
- Regulatory Compliance: Champion corporate risk management by enforcing rigorous adherence to OSHA standards, corporate safety protocols, and operational compliance mandates through scheduled audits.
- KPI Optimization: Analyze regional operational metrics and performance data to design and execute strategic action plans that continuously enhance revenue volume and workflow efficiencies.
Fraud & Claims Operations Representative
Wells Fargo
Beaverton, OR
01.2022 - 02.2026
- Risk & Forensic Investigation: Conducted high-level investigations into complex financial fraud, account takeovers, and unauthorized transaction networks to protect institutional and client assets.
- Root-Cause Analysis: Interviewed stakeholders and analyzed data patterns to evaluate claim legitimacy, ensure accurate financial risk assessments, and maintain brand reputation.
- Regulatory Governance: Processed high-risk claims and financial adjustments in strict alignment with federal banking regulations, internal compliance policies, and risk thresholds.
- Cross-Functional Collaboration: Partnered with Risk Management and Financial Services business units to analyze emerging threat vectors and optimize enterprise-wide fraud prevention systems.
- Metric Attainment: Consistently outpaced department benchmarks for productivity, quality assurance (QA) scores, and client satisfaction SLAs.
Project Manager
Point Monitor Corporation
Beaverton, OR
01.2021 - 01.2022
- Lifecycle Program Management: Directed a portfolio of commercial infrastructure projects from initiation to successful stakeholder handover, ensuring alignment with corporate timeline and quality mandates.
- Vendor & Budgetary Oversight: Managed project financial parameters, material procurement workflows, subcontractor schedules, and strict compliance documentation for multi-party operations.
- Quality Assurance (QA): Evaluated contract metrics, technical blueprints, and project scopes of work to enforce rigorous quality control and minimize project variances.
- Executive Reporting: Prepared and presented project health assessments and performance metrics to corporate leadership and acted as the primary liaison for critical client accounts.
Project Manager
IT Management Corporation
Beaverton, OR
01.2020 - 06.2021
- Program Execution: Spearheaded concurrent deployment and operational program rollouts, managing capital budgets, staffing matrices, and cross-functional project teams.
- Process Engineering: Boosted bottom-line operational efficiency by engineering and implementing continuous process improvement methodologies across field frameworks.
- SLA Fulfillment: Achieved 100% on-time and within-budget delivery across the project portfolio, maintaining exceptional client retention and satisfaction ratings.
Installation Service Manager
IT Management Corporation
Beaverton, OR
01.2018 - 01.2020
- Vendor & Field Operations: Managed a remote regional network of technical installation teams, coordinating complex daily resource allocation and dispatch logistics.
- Performance Development: Established, monitored, and coached field personnel against rigorous operational targets, driving the team to consistently hit 85%–95% of core performance objectives.
- Fiscal Accountability: Controlled project budgets and schedules to secure rapid project closure, maximize asset utilization, and safeguard corporate margins.
Installation Services Practice Manager
Development Group Inc.
Beaverton, OR
01.2014 - 01.2018
- Regional Operations Management: Governed regional installation service program operations, audited field workforce productivity, and resolved critical vendor and client escalations.
- Talent Optimization: Managed the end-to-end corporate onboarding, training, and strategic performance development of high-performing technical teams.
- Revenue Generation: Led a 7-member operations team that captured over $75,000 in incremental revenue within four months via strategic account management and execution efficiency.
Client Technology Manager
California Physicians Reimbursement
Beaverton, OR
01.2002 - 01.2014
- Revenue Cycle Program Management: Managed large-scale healthcare revenue cycle programs, automated medical billing operations, and directed client technology integration initiatives.
- Financial Analytics: Analyzed complex insurance data, optimized payment posting workflows, and built remediation protocols for payment denials, appeals, and collections.
- Regulatory Compliance Officer: Standardized operational workflows to maintain strict compliance with evolving statutory guidelines, including HIPAA, CMS, CPT, and ICD frameworks.
- Strategic Partnerships: Partnered with institutional providers, hospital systems, and corporate insurers to resolve deep payment variances and maximize regional collection yields.
Education
High School Diploma / GED Equivalency -
Shasta College
Redding, CASkills
- End-to-end lifecycle management
- Milestone tracking
- Cross-functional alignment
- Performance auditing
- SLA enforcement
- Compliance tracking
- Network vetting
- Standard Operating Procedure (SOP) design
- Process optimization
- Resource allocation
- Fraud investigation
- Asset protection
- Regulatory adherence (OSHA, banking, HIPAA)
- KPI tracking
- Financial forecasting
- Metric-based continuous improvement
Timeline
Department Supervisor
Lowe’s Home Improvement
02.2026 - Current
Fraud & Claims Operations Representative
Wells Fargo
01.2022 - 02.2026
Project Manager
Point Monitor Corporation
01.2021 - 01.2022
Project Manager
IT Management Corporation
01.2020 - 06.2021
Installation Service Manager
IT Management Corporation
01.2018 - 01.2020
Installation Services Practice Manager
Development Group Inc.
01.2014 - 01.2018
Client Technology Manager
California Physicians Reimbursement
01.2002 - 01.2014
High School Diploma / GED Equivalency -
Shasta College