Rick Rogers
Mount Gilead,OH
Summary
Seasoned General Manager with a proven track record at Dale's Goodyear, enhancing operational performance and customer satisfaction. Skilled in inventory management and adept at fostering strong client relationships, I have successfully implemented business strategies that significantly increased revenue. My leadership ensures compliance, efficiency, and team development, driving forward company success.
Overview
33
33
years of professional experience
1
1
Certification
Work History
Store Manager
Larry Harer, inc (Newark Goodyear)
Newark, OH
06.2013 - Current
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Ensured compliance with safety regulations and company policies.
- Monitored employee performance and identified performance gaps for corrective action.
- Resolved customer complaints in a timely manner.
- Prepared staff work schedules and assigned team members to specific duties.
General Manager
Dale's Goodyear
Tipp City, OH
04.1992 - 02.2013
- Implemented successful business strategies to increase revenue and target new markets.
- Performed routine audits of internal controls in order to maintain accuracy of financial records.
- Enhanced operational performance by developing effective business strategies, systems and procedures.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Supervised employees through planning, assignments, and direction.
- Delegated work to staff, setting priorities and goals.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
- Recruited, interviewed and hired qualified staff for open positions.
- Administered employee discipline through verbal and written warnings.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
Education
Electronics
Columbus Paraprofessional Institute
Columbus, OH06-1987
Theological Studies, Computer
Ohio Valley College
Parkersburg, WV05-1985
Skills
- Cash handling
- Inventory management
- Customer service
- Employee training
- Visual merchandising
- Sales forecasting
Affiliations
Have been youth minister at the Brookwood way Church of Christ for 8 years. Love spending time with my 10 grandchildren. Enjoy putting on Halloween displays for my community to enjoy
Accomplishments
- National honor society
- Spanish honor society
- Made who's who of America in 1987
Certification
- Tire expert with Goodyear, Cooper and Continental tires automotive market
References
References available upon request.
Timeline
Store Manager
Larry Harer, inc (Newark Goodyear)
06.2013 - Current
General Manager
Dale's Goodyear
04.1992 - 02.2013
Electronics
Columbus Paraprofessional Institute
Theological Studies, Computer
Ohio Valley College
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