Rick Rojas

Director of Store Operations

Mart n’ Bottle

Visalia, CA

11.2011 - 08.2025

Oversaw daily store operations and ensured compliance with company policies.
Managed staff schedules to optimize workforce efficiency and customer service.
Developed training programs to enhance team performance and service standards.
Implemented inventory control systems to maintain product availability and minimize losses.
Conducted regular performance evaluations to guide employee development initiatives.
Analyzed sales data to inform strategic decisions for store enhancements.
Fostered a positive work environment through effective communication and team-building activities.
Provided guidance on merchandising decisions based on consumer demand trends.
Maintained accurate records of inventory levels and purchasing activities in order to maximize stock control.
Performed cost analysis on existing processes in order to identify potential areas for savings.
Resolved escalated customer complaints professionally while maintaining a positive relationship with customers.
Scheduled routine maintenance for equipment used in stores such as cash registers or HVAC systems.
Monitored store performance and identified areas for improvement, developing strategies to increase sales, profits, customer service, and employee morale.
Coordinated with vendors to negotiate contracts for new products or services which meet cost effectiveness goals.
Oversaw the recruitment, hiring, training, scheduling, supervision, evaluation of all store personnel.
Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.