Summary
Overview
Work History
Education
Skills
Timeline
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Enrique Ruiz Jr

North Chesterfield,VA

Summary

Well-qualified Leader adept at planning and implementing operations excellence. Authoritative and clear communicator with enthusiastic style and insightful approach. A individual who drives performance by being a Sales Leader offering exceptional customer service. Tenacious manager with strategic and analytical approach to solving problems to accomplish the broader teams goals. Talented in identifying opportunities for process improvements and making enhancements to drive efficiency.

Overview

13
13
years of professional experience

Work History

Operations Coach

Capital One, N.A
02.2020 - Current
  • Streamlined operations by implementing efficient processes and procedures in the workplace.
  • Enhanced employee performance through comprehensive coaching and development programs.
  • Reduced operational costs by identifying areas for improvement and implementing cost-saving measures.
  • Boosted team productivity with effective communication strategies and regular progress meetings.
  • Managed complex projects, ensuring timely completion within budget constraints.
  • Implemented quality assurance measures to ensure consistent product delivery and high customer satisfaction levels.
  • Cultivated strong relationships with clients, vendors, and partners to establish trust and enhance business opportunities.
  • Collaborated closely with other department heads to align goals, improve interdepartmental cooperation, and create a cohesive organizational structure.
  • Evaluated risks associated with new initiatives, effectively managing resources to minimize potential losses while maximizing returns on investment.
  • Fostered a positive work environment by promoting collaboration and open communication among team members.

Floor Supervisor

Capital One, N.A
07.2018 - 02.2020
  • Enhanced customer satisfaction by effectively managing floor operations and addressing concerns promptly.
  • Streamlined daily processes for increased efficiency, implementing new procedures and best practices.
  • Optimized employee performance by conducting regular evaluations and providing constructive feedback.
  • Reduced staff turnover rates by fostering a positive work environment and promoting open communication.
  • Served as a positive role model for staff, exemplifying strong leadership qualities and a commitment to company values.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Prepared and submitted daily, weekly and monthly performance reports to inform upper management.

Process Analyst

Capital One, N.A
08.2017 - 07.2018
  • Improved process efficiency by analyzing workflows and identifying areas for optimization.
  • Streamlined business operations through the development of comprehensive process maps and documentation.
  • Reduced operational costs with thorough analysis of existing processes, recommending cost-effective changes.
  • Increased customer satisfaction by implementing improved processes that addressed service delivery issues.
  • Utilized data-driven decision-making techniques to prioritize process improvement projects, maximizing ROI.
  • Facilitated change management efforts by effectively communicating the benefits of proposed alterations in established processes.
  • Analyzed and documented company processes for executive leadership and suggested areas for improvement.
  • Maintained authoritative knowledge on change management techniques effective in improving processes without disrupting operations.

VIP Account Manager

Capital One, N.A
10.2011 - 08.2017
  • Enhanced client satisfaction by providing personalized account management and addressing unique concerns.
  • Developed long-lasting client relationships through consistent communication and proactive problem solving.
  • Increased client retention rates by promptly resolving issues and implementing customized solutions.
  • Managed a portfolio of high-value accounts, ensuring exceptional service levels and customer satisfaction.
  • Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
  • Review accounts for potential fraud concerns and investigate where needed to clear fraud concerns by securing the account or preventing 1st party fraud.

Education

High School Diploma -

James River High School
Midlothian, VA

Skills

  • Workforce Planning
  • Operational Excellence
  • Business process improvement
  • Sales strategy
  • Closing Techniques
  • Operations Management
  • Leadership Development
  • Problem-Solving
  • Clear Communication
  • Adaptability and Flexibility
  • Active Listening
  • Customer Satisfaction

Timeline

Operations Coach

Capital One, N.A
02.2020 - Current

Floor Supervisor

Capital One, N.A
07.2018 - 02.2020

Process Analyst

Capital One, N.A
08.2017 - 07.2018

VIP Account Manager

Capital One, N.A
10.2011 - 08.2017

High School Diploma -

James River High School

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Enrique Ruiz Jr