Rick Sapien
Merced,CA
Summary
Dynamic Parts Specialist with extensive experience at Holt Ag Solutions, excelling in customer service and parts management. Proven ability to enhance customer satisfaction through efficient inventory control and effective communication. Skilled in forklift operation and returns processing, consistently achieving service targets while fostering strong client relationships.
Overview
11
11
years of professional experience
Work History
Parts Specialist
Holt Ag Solutions
05.2025 - Current
- Issued parts to technicians to complete customers' repairs.
- Served customers in-store and by telephone to answer questions and place orders.
- Collaborated with service technicians to identify required parts for repairs, minimizing delays and enhancing productivity.
- Provided exceptional customer service by promptly responding to inquiries, resolving issues, and consistently going above and beyond to exceed expectations.
- Stocked storage areas with merchandise from new trucks, following bins system accurately to minimize inventory errors.
- Maintained a clean and organized work environment, allowing for easy access to frequently used items and efficient completion of tasks.
Service Manager
Holt Ag Solutions
05.2023 - 05.2025
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Coordinated warranty claims processing, advocating on behalf of customers to ensure prompt resolution of covered repairs or replacements.
Parts Specialist
Holt Ag Solutions
03.2021 - 05.2023
- Tracked parts use and charged items to customer accounts for billing.
- Processed returns and exchanges promptly, addressing customer concerns while adhering to company policies.
- Increased customer satisfaction by efficiently managing parts inventory and ensuring timely delivery of orders.
- Received and restocked product, keeping sales floor shelves full and ready for customers' purchases.
- Operated fork truck to move heavy pallets and containers of parts between vehicles and storage locations.
Territory Manager
Holt Ag Solutions
06.2020 - 03.2021
- Developed strong relationships with key decision-makers, fostering trust and loyalty in the assigned territory.
- Cultivated relationships with key accounts in territory and provided support to drive customer satisfaction.
- Established successful account relationships by building rapport and maintaining consistent communication.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
Parts Specialist
Holt Ag Solutions
09.2015 - 06.2020
- Assisted customers with troubleshooting and part selection, providing knowledgeable guidance to ensure proper fitment of components.
- Provided training to new team members on best practices in parts management, fostering a culture of continuous improvement within the department.
- Ordered parts from various distributors to fulfill demands.
- Stocked and managed stock of parts.
- Greeted customers via telephone and in person to answer questions, resolve concerns, and complete sales.
- Maintained clean and neat parts counter and sales floor.
Parts Counter Person
Merced Truck and Trailer
06.2014 - 05.2015
- Developed strong relationships with clientele through consistent follow-up calls and personalized service recommendations.
- Assisted customers with locating specific parts, leading to a streamlined shopping experience.
- Conducted regular inventory audits, identifying discrepancies and making necessary adjustments to maintain accurate records.
- Provided exceptional customer support to every guest to promote satisfaction and meet service guidelines.
Education
General Studies
Golden Valley High School
Merced, CA06.2021
Skills
- Shipping and receiving
- Warehouse operations
- Returns processing
- Packaging and labeling
- Customer service
- Ordering parts
- Parts identification
- Email communication
- Clean driving record
- Improving customer satisfaction
- Forklift operation
- Maintenance schedules
Timeline
Parts Specialist
Holt Ag Solutions
05.2025 - Current
Service Manager
Holt Ag Solutions
05.2023 - 05.2025
Parts Specialist
Holt Ag Solutions
03.2021 - 05.2023
Territory Manager
Holt Ag Solutions
06.2020 - 03.2021
Parts Specialist
Holt Ag Solutions
09.2015 - 06.2020
Parts Counter Person
Merced Truck and Trailer
06.2014 - 05.2015
General Studies
Golden Valley High School
Similar Profiles
Alex SuazoAlex Suazo
Field Service Technician at Holt Ag SolutionsField Service Technician at Holt Ag Solutions
Randy GalbraithRandy Galbraith
Parts Representative at Holt Ag SolutionsParts Representative at Holt Ag Solutions
Shawn SchellShawn Schell
Parts Professional at Parallel Ag/Ag SolutionsParts Professional at Parallel Ag/Ag Solutions
Amanda EstradaAmanda Estrada
Loan Consultant II at Lendmark Financial ServicesLoan Consultant II at Lendmark Financial Services
Alen RevolorioAlen Revolorio
Technician at JC Heating and Air ConditioningTechnician at JC Heating and Air Conditioning