Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rick Scales

Summary

Microsoft Office Applications to include Word, Excel, PowerPoint, AutoCAD, Access, Internet and email capabilities. Outstanding customer service and great organization skills. Expertise and readiness for impactful contributions. Problem-solving, system optimization, and technical innovation. Strong focus on teamwork and adaptability, ensuring seamless collaboration and reliable performance. Skilled in troubleshooting, reputation for meeting high standards and delivering results, achieving impactful results while adapting to changing requirements. Displays technical expertise and problem-solving skills highly valued by employers.

Proven experience delivering impactful solutions and contributing to project success. Demonstrated proficiency in troubleshooting technical issues and optimizing system performance.

Overview

49
49
years of professional experience

Work History

Telecom Technologist I

Raytheon
02.2014 - 07.2025
  • Maintenance of the PBX & Call Pilot.
  • Installs, moves, add, and changes.
  • Maintains/Updates database with move information add, new, changes reset of passwords
  • VoIP programming
  • Used ticketing systems to manage and process support actions and requests.
  • High levels of emails received and responded to technical support needs.
  • Coordinated inventory supplies and equipment to maximize team productivity.
  • Delivered exceptional customer support by resolving technical issues promptly and effectively, leading to increased client satisfaction and retention.
  • Conducted comprehensive system analysis to identify areas for improvement, leading to more streamlined operations and reduced costs.
  • Reduced downtime for critical systems through proactive maintenance and timely troubleshooting.

IT Support Specialist II

CCOPS/ AT&T
02.2010 - 02.2014
  • Maintenance of the PBX & Call Pilot.
  • Installs, moves, add, and changes.
  • Maintains/Updates database with move information add, new, changes reset of passwords
  • VoIP programming
  • Used ticketing systems to manage and process support actions and requests.
  • High levels of emails received and responded to technical support needs.
  • Maintains/Updates database each week with weekly move information.
  • Installed and configured operating systems and applications.
  • Researched and identified solutions to technical problems.
  • Assisted in development of system security protocols.

Industrial Security Specialist I

Raytheon
06.2000 - 01.2010
  • Add moves and changes for secure phones.
  • Back-up to Comsec manager.
  • Developed strong relationships with law enforcement agencies to facilitate information sharing and collaborative problem-solving efforts.
  • Evaluated new technologies for their potential benefits in enhancing company-wide security initiatives while minimizing costs effectively.
  • Established clear lines of communication between departments regarding safety concerns, promoting a unified approach to incident response planning.

Facilities Engineer I

Raytheon
08.1996 - 06.2000
  • Provide maintenance, move support for the Aurora campus.
  • Arrange all moves prior to move, organize the space, and support the move team.
  • Installation of modular furniture, removal and replacement of phones and office arrangement.
  • Improved facility efficiency by conducting regular inspections and implementing necessary upgrades.
  • Optimized space utilization through effective workspace design and layout planning.
  • Collaborated with cross-functional teams to complete complex facility projects on time and within budget.

Facilities Engineer I

CDI (Contract Labor for Hughes Aircraft/ Raytheon Systems)
06.1996 - 08.1996
  • Provide maintenance, move support for the Aurora campus.
  • Maintained up-to-date knowledge regarding industry best practices, driving continuous improvement within the organization''s facilities management processes.
  • Collaborated with cross-functional teams to complete complex facility projects on time and within budget.
  • Arrange all moves prior to move, organize the space, and support the move team.
  • Installation of modular furniture, removal and replacement of phones and office arrangement.

Modular Furniture Technician

Office Pavilion
07.1993 - 06.1996
  • Installation of modular furniture in such Corporations as US West, Hughes Aircraft and MCI.
  • Reduced customer complaints with timely and high-quality repairs.
  • Enhanced client satisfaction by providing prompt responses to inquiries and concerns.
  • Safely transported and delivered furniture pieces to customers businesses.
  • Assisted in inventory management, optimizing stock levels for necessary parts and materials.

Warehouse Supervisor

R. Stafford Company
05.1991 - 06.1993
  • In charge of shipping, receiving, invoices, product inventory.
  • Packaging of major hair products for delivery to salons citywide.
  • Supervised warehouse operations by managing employees during shifts.
  • Supervised shipping and receiving, distribution and workplace safety.
  • Supervised shipping and handling operations.
  • Managed a team of warehouse workers for optimal scheduling, task delegation, and overall productivity.
  • Oversaw daily operations and shipping and handling processes.
  • Maintained high levels of accuracy in daily operations.
  • Kept detailed records of inventories and merchandise inventory transactions.
  • Operated warehouse material handling equipment correctly to move loads.

Head Clerk

King Soopers
01.1977 - 04.1991
  • Started with company bagging groceries and working night shift stocking shelves
  • Promoted to checker with experience at the customer service desk.
  • Head Clerk duties included opening/closing of stores. Total of daily receipts and all monies including register drawer. Also, in charge of any customer issues
  • Provided exceptional customer service, addressing concerns promptly and professionally.
  • Conducted regular performance evaluations for staff members, identifying areas for improvement and growth opportunities.
  • Assisted customers in locating specific products or recommending suitable alternatives when necessary.
  • Resolved customer complaints effectively, promoting a positive shopping experience for all guests.

Education

High School Diploma -

Aurora Centeral
Aurora, CO
06-1978

Skills

  • IT troubleshooting
  • Inventory coordination
  • Equipment setup
  • Network administration and setup
  • Attention to detail
  • Customer relations

Timeline

Telecom Technologist I

Raytheon
02.2014 - 07.2025

IT Support Specialist II

CCOPS/ AT&T
02.2010 - 02.2014

Industrial Security Specialist I

Raytheon
06.2000 - 01.2010

Facilities Engineer I

Raytheon
08.1996 - 06.2000

Facilities Engineer I

CDI (Contract Labor for Hughes Aircraft/ Raytheon Systems)
06.1996 - 08.1996

Modular Furniture Technician

Office Pavilion
07.1993 - 06.1996

Warehouse Supervisor

R. Stafford Company
05.1991 - 06.1993

Head Clerk

King Soopers
01.1977 - 04.1991

High School Diploma -

Aurora Centeral

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Rick Scales