Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Timeline
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Rick Scanlon

8124 Gray Ct #498, Arvada,CO

Summary

Skilled in providing top-notch support in dining room and bar settings, ensuring seamless service and customer satisfaction. Possess strong knowledge of food service protocols and bar maintenance, with ability to adapt quickly to fast-paced environments. Demonstrated success in improving workflow efficiency and collaborating effectively with kitchen and bar staff to meet service objectives. Committed to maintaining cleanliness and organization standards to enhance dining experience.

Overview

13
13
years of professional experience

Work History

Barback/Restaurant Busser

YardHouse Darden Restaurants
Golden, CO
08.2019 - 02.2020
  • Organized bottles and cans on shelves according to brand or type.
  • Used POS system to ring up customers and open and close tabs.
  • Assisted customers as needed, providing excellent service and support.
  • Took food and drinks to bar and table customers.
  • Maintained clean and orderly appearance throughout kitchen and dining area.
  • Removed trays and stacked dishes for return to kitchen after finished meals.
  • Continuously monitored beverage stock levels during peak hours of operation.
  • Stocked displays with new and transferred merchandise.
  • Participated in ongoing training to enhance job skills and knowledge.
  • Assisted with opening and closing procedures, including cleaning and restocking.
  • Facilitated quick and efficient service by setting up bartender stations before shifts.
  • Monitored and rotated stock to prevent spoilage and ensure freshness.
  • Replenished bar glasses, garnishes and condiments.
  • Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
  • Greeted guests with friendliness and professionalism.
  • Provided efficient support to bartenders, ensuring smooth operation during peak hours.
  • Prepared garnishes for drinks, following specific recipes and presentation standards.
  • Maintained detailed inventory of bar supplies and stocked work areas.
  • Stocked service stations with ice, napkins and straws.
  • Successfully managed multiple tasks simultaneously while providing quality service.
  • Performed opening duties such as setting up supplies needed for service.
  • Checked ID's before serving alcoholic beverages to patrons.

Barback/Event Staff Member

The Historic El Rey Theater
Albuquerque, NM
05.2015 - 08.2019
  • Managed inventory of event supplies, ensuring adequate stock for activities.
  • Greeted or assisted patrons entering or exiting facility.
  • Provided immediate response to guest inquiries, offering information and resolving issues promptly.
  • Settled disputes or helped solve other customer concerns.
  • Assisted in setting up and breaking down of the event space.
  • Compiled and distributed event materials, such as programs, name tags, and promotional items.
  • Set up and packed up event equipment, leaving area clean and tidy.
  • Collaborated with other staff members to coordinate activities throughout the day.
  • Organized seating arrangements for guests prior to start of events.
  • Facilitated smooth guest flow within venues, directing attendees to their seats or designated areas.
  • Monitored activities to enforce rules and safety procedures or arrange removal of unruly patrons.
  • Collaborated with security personnel to address any safety concerns or emergencies.
  • Monitored event activities to ensure compliance with safety regulations and venue policies.
  • Provided feedback to event organizers on attendee experiences and potential improvements.
  • Participated in post-event evaluations to discuss successes and areas for improvement.

Server

Salt Yard East
Albuquerque, NM
05.2018 - 07.2019
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Informed customers of daily specials and signature menu items.
  • Upheld high standards of sanitation in accordance with health department regulations.
  • Prepared checks, itemizing total meal costs and taxes.
  • Presented menus and answered questions regarding items.
  • Provided exceptional service to high volume of daily customers.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
  • Monitored dining room for cleanliness and proper set-up at all times.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Trained new employees on restaurant procedures and plating techniques.
  • Satisfied customers by topping off drinks and offering condiments, napkins and other items.
  • Garnished dishes and beverages to serve visually appealing menu items.
  • Addressed complaints to kitchen staff and served replacement items.
  • Checked food before serving it to customers.
  • Took reservations and to-go orders to streamline process for both customer and restaurant.

Front of House Supervisor

It'z Family, Food, &Fun
Albuquerque, NM
05.2007 - 03.2011
  • Improved customer service by setting expectations and coaching employees on proper service etiquette.
  • Supervised team of employees, maintaining positive and productive atmosphere to enhance employee experience.
  • Conducted weekly training sessions for new hires on restaurant policies and procedures.
  • Delivered high level of quality service to each patron, resulting in consistent, positive feedback from guests.
  • Analyzed performance data and identified areas needing improvement or additional resources.
  • Conducted regular staff meetings to communicate updates and gather team input.
  • Prepared and managed the front of house budget, optimizing expenses to increase profitability.
  • Created detailed reports on sales data, labor costs, food costs, and other operational metrics.
  • Performed regular inventories of food items stored in refrigerators or freezers keeping track of expiration dates.
  • Recruited qualified candidates for open positions within the front-of-house team.
  • Assisted with local marketing and advertising activities to drive new business development and revenue growth.
  • Monitored and reviewed daily operations, such as seating arrangements, sanitation standards, and inventory levels.

Education

Bachelor of Science - Business Management

Colorado Technical University (In Progress)
Colorado Springs, CO
04-2026

High School Diploma -

West Mesa High School
Albuquerque, NM
05-2008

Skills

  • Adaptable
  • Reliable
  • Experienced in the service industry
  • Team player
  • Great communication skills
  • Analytical
  • Great at rapport building
  • Problem solver
  • Supervisory experience
  • Logistically Skilled

Affiliations

I love music and attending shows, hiking, bike riding, and spending time with friends

Languages

Spanish
Professional
English
Native/ Bilingual

Timeline

Barback/Restaurant Busser

YardHouse Darden Restaurants
08.2019 - 02.2020

Server

Salt Yard East
05.2018 - 07.2019

Barback/Event Staff Member

The Historic El Rey Theater
05.2015 - 08.2019

Front of House Supervisor

It'z Family, Food, &Fun
05.2007 - 03.2011

Bachelor of Science - Business Management

Colorado Technical University (In Progress)

High School Diploma -

West Mesa High School

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Rick Scanlon