Summary
Overview
Work History
Education
Skills
Timeline
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Rick Sims

Summary

Seasoned Operations Manager and talented leader with years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.

Overview

10
10
years of professional experience

Work History

Operation Manager

Geodis Logistics
05.2022 - 12.2023
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Led training of new hires to fulfill business requirements.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Developed and maintained relationships with the customer.
  • Analyzed and reported on key performance metrics to senior management.

Operation Supervisor

UPS
09.2018 - 05.2022
  • Motivated and trained employees to maximize team productivity.
  • Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
  • Managed internal operational standards and productivity targets.
  • Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
  • Analyzed department metrics and performance and reported findings to management.
  • Tracked company equipment, tools and technology to manage inventory.
  • Compiled training materials for new employees and tracked skill development.

Financial Advisor

Thrivent Financial
09.2016 - 05.2020
  • Met with clients to discuss assets, expenses, and long-term and short-term investment goals to devise personalized financial plans.
  • Developed personal rapport with each client to maintain customer loyalty and establish long-term accounts.
  • Educated clients on various financial matters and provided professional recommendations on investment opportunities, products, and services based on each clients' individual needs.
  • Developed comprehensive retirement planning strategies to help clients maximize retirement savings.
  • Cultivated and strengthened relationships with new clients and educated clients on account services and capabilities.
  • Educated clients on various financial matters and provided professional recommendations on investment opportunities, products and services based on individual needs.

Operations Manager

Capital Express
01.2014 - 08.2016
  • 3 PL for the Office Depot and Office Max accounts.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Increased profit by streamlining operations.
  • Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
  • Interacted well with customers to build connections and nurture relationships.
  • Reported issues to higher management with great detail.

Education

Bachelor of Science - Social Sciences

Kansas State University
Manhattan, KS
05.1987

Skills

  • Inventory Management
  • Department Oversight
  • Employee Scheduling
  • Cost Reduction
  • Administrative Management
  • Performance Improvement
  • KPI Tracking
  • Budget Control
  • Payroll Administration and Timekeeping
  • Team Leadership

Timeline

Operation Manager

Geodis Logistics
05.2022 - 12.2023

Operation Supervisor

UPS
09.2018 - 05.2022

Financial Advisor

Thrivent Financial
09.2016 - 05.2020

Operations Manager

Capital Express
01.2014 - 08.2016

Bachelor of Science - Social Sciences

Kansas State University

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Rick Sims