Rick Stepp
Anderson,CA
Summary
Skilled Branch Manager proven success in coordinating team and financial activities. Friendly and adaptable professional with high leadership and program management skills. Ability to multitask and meet deadlines and goals. High level of communication and teamwork. Exceptional knowledge of the industry and highly motivated to succeed. Positive and respectful attitude who enjoys helping others to be successful.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Product Support Manager
Pape Kenworth
12.2022 - 11.2023
- Grew market share by working with sales staff to develop product sales strategies and target specific customer needs in our AOR.
- Managed Parts and Service Department Supervisors and staff to ensure weekly/monthly growth targets and objectives were being met.
- Helped maintain and grow staff by recruiting, selecting, orienting and training 22 employees.
- Worked with Marketing Team to build material to promote parts and service sales.
- Worked with vendors to promote new and existing products and product lines with sales team for enhanced sales growth
- Built annual detailed budgets for Parts and Service
- Worked with sales staff to help mentor and coach sales strategies as well as provide detailed customer sales data to help identify any sales "gaps."
- Assisted customers to provide solutions for their needs and challenges
Branch Manager
NorCal Kenworth
06.2006 - 12.2022
- "Similar descriptions as listed above while employed with Pape"
- I was Parts Manager from 2006-2018 and then took on additional role of Branch Manager. I hired a Parts Manager in July of 2019 to take over some of those responsibilities so I could focus on the branch for increased sales growth
- Maintained friendly and professional customer interactions.
- Assessed employee performance and developed improvement plans.
- Met deadlines by proactively managing individual and team tasks and assisted in streamlining processes for efficiency where needed.
- Engaged employees in business processes with positive motivational techniques as well as encouraging and promoting training and education to further enhance effectiveness in sales.
- Complied with regulatory guidelines and requirements.
- Created strategies to develop and expand existing customer sales, resulting in increased annual sales year after year.
- Reviewed weekly/monthly financial statements with ownership and fellow senior management and communicated with appropriate supervisors.
- Communicated challenges and successes regularly to compare and benefit company as a whole.
Parts Manager
FleetPride
07.1995 - 06.2006
- Managed Parts Department and all aspects of maintaining inventory and customer sales from 2000-2006. "Prior to that time I initially ran the parts warehouse and moved to Counter Sales then, Outside Sales, and back to Lead Counter Sales and finally Parts Manager."
- Received and processed customer orders
- Supervised and trained staff on product knowledge and customer service.
- Developed and implemented new procedures for improving inventory control and reducing time required to locate parts by modifying part numbers and locations. Inventory accuracy was at 97%.
- Reviewed employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Located new vendors with better costs per unit and set up favorable terms and pricing structures to reduce company expenses.
Education
Some College (No Degree) - Business Administration And Management
Shasta College
Redding, CAHigh School Diploma -
Anderson Union High School
Anderson, CA06.1990
Skills
- Staff Supervision
- Strategic Planning
- Customer Service
- Performance Reviews
- Branch Operations Management
- Proficient in Excel, Power Point, DSI, Blaze, Decisiv
- Coaching and Mentoring
- Human Resources Knowledge
- Sales Development
- Account Review
- Work Prioritization
- Excellent Work Ethic
Certification
- CPR, First Aid and AED Certification exp 5/24
- Class 1-7 Powered Industrial Truck Trainer Certification
Fishing and outdoors
During my spare time I love to fish with my wife and friends as well as being outdoors and traveling to new places.
Timeline
Product Support Manager
Pape Kenworth
12.2022 - 11.2023
Branch Manager
NorCal Kenworth
06.2006 - 12.2022
Parts Manager
FleetPride
07.1995 - 06.2006
Some College (No Degree) - Business Administration And Management
Shasta College
High School Diploma -
Anderson Union High School
- CPR, First Aid and AED Certification exp 5/24
- Class 1-7 Powered Industrial Truck Trainer Certification
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