Summary
Overview
Work History
Education
Skills
Timeline
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Rick Toledo

Long Beach,CA

Summary

Account Manager accomplished in managing customer service for numerous accounts. Sales professional with extensive experience in account and customer relationship management. Strive to learn something new every day and do things with CARE in mind.

Overview

12
12
years of professional experience

Work History

Sales & Account Manager

Consolidated Design West
06.2012 - Current
  • Expert in Business Development , Packaging Solutions
  • Manage Orders beginning to end
  • Turned Ideas into
  • Met with Clients / Design Packaging / Data Entry
  • Worked with multiple licensed & Product brands
  • Create Quotes for new & repeat customers
  • Handle Production with multiple Vendors Domestic & International
  • Worked with Freight and Logistics companies to get orders delivered Domestic & international
  • Managed daily Driver for Pick up & Deliveries in the surrounding areas
  • Cultivated Relationship with many different types of Vendors & Clients
  • Developed and maintained long-term relationships with key clients for sustained growth.
  • Increased sales revenue by identifying and pursuing new business opportunities.

Crew Member

Land Care Solutions Landscaping
08.2021 - 01.2022
  • Landscaping & Maintenance for City of Summerlin
  • Maintained safe working environments by adhering to safety protocols and conducting regular equipment inspections.`
  • Consistently met project deadlines through effective time management and prioritization of tasks.
  • Provide high quality landscape services
  • Worked with different types of machines
  • Maintain environments of industrial , commercial, or public property
  • Traffic Control , Set up traffic Control lights , Stage Cones & Direct Vehicle and Pedestrian around Construction or Maintenance zone
  • Endured heavy Weather conditions Hot & Cold
  • Managed inventory of tools, equipment, and materials to ensure proper allocation of resources for each project.

Automotive Service Advisor

First Class Autoworks
08.2018 - 02.2021
  • Streamlined appointment scheduling processes for improved efficiency and increased daily service appointments.
  • Collaborated with automotive technicians to accurately diagnose vehicle issues and prioritize necessary repairs.
  • Enhanced customer satisfaction by providing personalized automotive service recommendations based on vehicle diagnostics and maintenance history.
  • Mentored new team members in company policies, procedures, and best practices for delivering exceptional customer service as Automotive Service Advisor.
  • Developed strong rapport with customers by maintaining detailed records of their vehicles'' service history and proactively following up on upcoming maintenance needs.
  • Increased sales of parts and accessories through thorough knowledge of available products and persuasive upselling techniques.
  • Resolved customer complaints with empathy and professionalism, ensuring repeat business and positive word-of-mouth referrals.

Education

High School Diploma -

Cerritos College
Norwalk, CA

Skills

  • BUSINESS GROWTH & RETENTIONS
  • FORKLIFT OPERATOR
  • MICROSOFT OFFICE 365 PROFICIENCY
  • TEAMWORK
  • CRITICAL THINKING
  • ORGANIZATION SKILLS
  • COMMUNICATION SKILLS
  • KNOWLEDGE OF BASIC MECHANICAL TOOLS
  • PROBLEM SOLVER
  • Order Management

Timeline

Crew Member

Land Care Solutions Landscaping
08.2021 - 01.2022

Automotive Service Advisor

First Class Autoworks
08.2018 - 02.2021

Sales & Account Manager

Consolidated Design West
06.2012 - Current

High School Diploma -

Cerritos College

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Rick Toledo