Summary
Overview
Work History
Education
Skills
Timeline
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Rick Tolentino, Jr

Rick Tolentino, Jr

Las Vegas,NV

Summary

Dynamic technical support professional with a proven track record at United Parcel Service, adept at delivering remote assistance and troubleshooting.

Experienced with technical troubleshooting and issue resolution. Strong understanding of customer service principles and technical support best

Recognized for pioneering security operations at Covenant Aviation Security, utilizing advanced technology to enhance safety.

Knowledgeable Technical Support professional with background in technical support and troubleshooting. Adept at identifying and resolving complex technical issues while maintaining system integrity. Demonstrated expertise in problem-solving and technical communication.

Experienced with system diagnostics and technical support. Utilizes advanced troubleshooting techniques and network management skills to maintain operational efficiency. Strong understanding of software implementation and hardware configuration.

Experienced with providing technical support and troubleshooting for end-users. Utilizes problem-solving skills to diagnose and resolve issues efficiently. Track record of effective communication and customer service.

Experienced with diagnosing and resolving technical issues. Utilizes advanced troubleshooting techniques and efficient problem-solving methods. Track record of effective communication and customer service skills in technical support roles.

Diligent Help desk Technical Support professional with strong background in call center operations. Provided effective technical support and resolved customer issues efficiently. Demonstrated communication and problem-solving skills to enhance customer satisfaction.

Experienced with providing technical support and troubleshooting. Utilizes strong problem-solving skills to ensure smooth operations. Track record of effectively assisting users and maintaining system functionality.

Offering solid foundation in problem-solving and customer service, eager to thrive in technical support environment.

Brings natural aptitude for troubleshooting and technical support, with willingness to quickly learn industry-specific knowledge.

Professional Support Technician with strong commitment to team collaboration and achieving results. Equipped with skills in troubleshooting, technical support, and customer service. Known for adaptability and reliability in dynamic environments. Ready to contribute effectively to any technical support team.

Experienced technical support professional with robust background in troubleshooting and client assistance.

Consistently enhances system functionality and resolves technical issues efficiently. Known for collaborative teamwork and adaptability in dynamic environments.

Experienced with providing technical support and resolving customer issues. Utilizes strong communication and troubleshooting skills to enhance user experience. Track record of maintaining high customer satisfaction and efficient problem resolution.

Overview

27
27
years of professional experience

Work History

Technical Support

United Parcel Service, UPS
07.2006 - 09.2024

Delivered real-time technical support for United Parcel Service's technology systems deployed globally to facilitate daily operations.

Lead Security Screner

Covenant Aviation Security
01.2003 - 01.2005
  • Pioneered start-up operations for Transportation Security Administration at San Francisco International Airport post 9/11.
  • Identified potential risks by monitoring current security trends and emerging threats.
  • Utilized advanced technology tools for efficient detection of prohibited items in passenger belongings.
  • Maintained accurate records of screening activities to support future operational improvements.

Associate Engineer

Hewlett Packard Enterprise
01.1998 - 10.2001

Conducted testing and troubleshooting of electronic parts down to component level prior to integration into HP's test and measurement products within microwave technology division.

Education

Associate of Science Degree in Electronics Technol

Heald Institute of Technology
San Francisco, CA
10.1997

Electrical Engineering

Far Eastern University
Manila, Philippines
10.1985

Skills

  • Technical support expertise
  • Remote support services
  • Customer assistance and coordination
  • Desktop troubleshooting skills

Timeline

Technical Support

United Parcel Service, UPS
07.2006 - 09.2024

Lead Security Screner

Covenant Aviation Security
01.2003 - 01.2005

Associate Engineer

Hewlett Packard Enterprise
01.1998 - 10.2001

Associate of Science Degree in Electronics Technol

Heald Institute of Technology

Electrical Engineering

Far Eastern University