Rick Townsend

Duties included but not limited to...

Managed all aspects of parts and service operations

Recruited and hired personnel.

Managed and implemented training to meet company and manufacturer requirements.

Cultivated a highly respected department reputation by providing top quality service with integrity and honesty foremost while meeting or exceeding profitability expectations.

Responsible for maintaining above standard customer satisfaction ratings through manufacturers client experience surveys.

Responsible for maintaining all receivables from manufacturer, insurance companies and clients.

Managed facilities from building maintenance to equipment and tools required to maximize productivity.

Managed all aspects of service operations.