Summary
Overview
Work History
Education
Skills
Certification
Military Service
Timeline
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Rick Tyer

Rick Tyer

Dallas,TX

Summary


Professional leader with extensive experience in driving strategic initiatives and fostering effective team collaboration. Strong background in project management, budget oversight, and stakeholder engagement, ensuring organizational goals are met efficiently. Known for adaptability, reliability, and focus on achieving impactful results. Skilled in leveraging data-driven insights, optimizing processes, and mentoring teams to excel in dynamic environments.

Overview

32
32
years of professional experience
1
1
Certification

Work History

Associate Director Delivery

AT&T
01.2017 - Current
  • Company Overview: Results-driven professional with a robust background in team leadership, technology, engineering, project management, operations, and vendor relations
  • Proven ability to lead cross-functional teams in achieving business unit objectives, enhancing efficiency, fostering engagement, and driving revenue growth
  • Skilled in cultivating strategic partnerships and building consensus across diverse organizational levels
  • Results-driven professional with a robust background in team leadership, technology, engineering, project management, operations, and vendor relations
  • Proven ability to lead cross-functional teams in achieving business unit objectives, enhancing efficiency, fostering engagement, and driving revenue growth
  • Skilled in cultivating strategic partnerships and building consensus across diverse organizational levels

Acting Associate Director

AT&T
01.2015 - 01.2017
  • Managed and executed projects with a focus on high standards and efficiency, encompassing the design and construction of indoor and outdoor training environments
  • Developed course materials tailored to these environments and spearheaded the successful deployment of the Acting Trainer Program in the Southwest, driving impactful results

Senior Training Manager

AT&T
04.2012 - 01.2015
  • Delivered impactful training by facilitating course materials for both new hires and experienced technicians, achieving outstanding results
  • Contributed to the creation of comprehensive training curriculums to enhance employee skill sets and productivity
  • Successfully managed major projects, including infrastructure builds and system improvements, ensuring efficiency and excellence

Special Service Systems Technician

AT&T
06.1999 - 04.2012
  • Experienced in the installation and repair of a wide range of special service circuits, including Analog Voice and Data, Subrate, ISDN, T1, and DS3
  • Skilled in fostering customer satisfaction and identifying revenue growth opportunities through direct customer interactions
  • Established inter-departmental alliances to ensure accurate facility records for streamlined installation processes
  • Proficient in inventory management, proprietary software systems (WFA/Greta, GCAS), and technical upskilling through developmental training
  • Supported managerial operations, including coordinating and distributing daily work load to technicians

Shipping and Receiving Clerk

United Stationers
10.1993 - 05.1999
  • Managed logistics and customer service operations, ensuring efficient processing of orders and shipments

Education

Associate of Applied Science - Electrical Engineering

ITT Technical Institute
01.1999

Skills

  • Team Collaboration
  • Diversity Management
  • Employee Engagement
  • HR Policies
  • Strategic Leadership
  • Project Management
  • Technical Systems Knowledge
  • Infrastructure Knowledge
  • Accountability
  • Employee Development
  • HR Strategies
  • Organizational Knowledge
  • Data-driven Decision Making
  • Managing Multiple Priorities
  • Microsoft Excel
  • New Hire Training
  • Integrity
  • Trust
  • People Management
  • Training and Development
  • Training Delivery
  • Training Programs

Certification

  • ATD / AT&T Master Trainer

Military Service

United States Army, Desert Shield/Desert Storm Veteran

CMBT HVY Construction Engineer, Sargent 12/90 - 07/91

National Defense Ribbon, Kuwaiti Liberation Medal

Louisiana Nation Guard -2/85 - 6/93

Timeline

Associate Director Delivery

AT&T
01.2017 - Current

Acting Associate Director

AT&T
01.2015 - 01.2017

Senior Training Manager

AT&T
04.2012 - 01.2015

Special Service Systems Technician

AT&T
06.1999 - 04.2012

Shipping and Receiving Clerk

United Stationers
10.1993 - 05.1999

Associate of Applied Science - Electrical Engineering

ITT Technical Institute

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Rick Tyer