Rick Villarreal
Anaheim,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
21
21
years of professional experience
Work History
Owner
Itek Business Solutions
01.2021 - Current
- Provides bookkeeping services to small businesses.
- Provides marketing services to small businesses.
- Provides email marketing consulting services to small businesses.
Operations Manager
Pinpoint Technologies Inc
02.2018 - Current
- Oversaw order processing from beginning to end.
- Worked closely with sales department, vendors and clients to ensure smooth processing of orders.
- Developed robust contingency plans to ensure business continuity during unforeseen disruptions.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Implemented data backup strategies to ensure business continuity during unforeseen events or disasters.
- Delivered end-user training on various IT tools and platforms, promoting self-sufficiency among staff members.
- Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
Controller
Pinpoint Technologies Inc
06.2012 - Current
- Enhanced financial reporting accuracy by streamlining accounting processes and implementing internal controls.
- Increased cash flow by diligently managing accounts receivable/payables and implementing effective collection strategies.
- Implemented cost-saving measures, identifying inefficiencies and reallocating resources to achieve optimal results.
- Established robust internal control framework, minimizing the risk of fraud and ensuring compliance with regulations.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
Bookkeeper
Pinpoint Technologies Inc
02.2010 - 06.2012
- Improved financial accuracy by reconciling accounts and identifying discrepancies in financial records.
- Streamlined bookkeeping processes by implementing new accounting software, resulting in increased efficiency.
- Enhanced cash flow management through timely invoicing and collection of outstanding receivables.
- Generated detailed financial reports for management review, facilitating informed decisionmaking.
- Maintained accurate records of all transactions, ensuring compliance with company policies and applicable regulations.
- Managed accounts payable and receivable activities, maintaining vendor relationships and positive cash flow.
- Prepared monthly bank reconciliations to ensure accurate representation of company''s financial position.
- Supported year-end closing procedures by preparing adjusting journal entries as needed.
- Maintained and processed invoices, deposits, and money logs.
Data Verification Department Manager
Pinpoint Technologies Inc
01.2005 - 02.2010
- Oversaw and managed a call center with 15 employees.
- Enhanced department efficiency by streamlining processes and implementing time-saving strategies.
- Led a team of professionals to consistently achieve or exceed performance targets.
- Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
- Implemented quality control measures that resulted in improved products or services within the department offerings.
- Streamlined call center operations for increased efficiency through optimizing scheduling, staffing, and performance tracking processes.
- Developed quality employees within call center to take over leadership positions.
Data Entry Clerk
Pinpoint Technologies Inc
02.2003 - 01.2005
- Improved database integrity by regularly updating records to ensure relevancy and accuracy of information.
- Maintained a high level of accuracy and speed through continuous self-assessment, surpassing company standards consistently.
- Completed data entry tasks with accuracy and efficiency.
- Verified accuracy of data entered into system to produce error-free reports.
Education
High School Diploma -
Los Amigos High School
Fountain Valley, CAAssociate of Arts - Accounting
Santa Ana College
Santa Ana, CASkills
- Excellent communication skills developed from years of working clients and vendors
- Proficient in MS Office suite
- Problem Solving
- Upselling Techniques
- Attention to Detail
- Administrative Tasks
- Client Relationships
- Business Management
- Desktop Technical Support
- General Ledger Management
- Journal Entries
- Accounts Payable
- Bank Reconciliation
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Owner
Itek Business Solutions
01.2021 - Current
Operations Manager
Pinpoint Technologies Inc
02.2018 - Current
Controller
Pinpoint Technologies Inc
06.2012 - Current
Bookkeeper
Pinpoint Technologies Inc
02.2010 - 06.2012
Data Verification Department Manager
Pinpoint Technologies Inc
01.2005 - 02.2010
Data Entry Clerk
Pinpoint Technologies Inc
02.2003 - 01.2005
High School Diploma -
Los Amigos High School
Associate of Arts - Accounting
Santa Ana College
Similar Profiles
SJ JuakiemSJ Juakiem
Project Manager at Itek ConstructionProject Manager at Itek Construction
Reginald LewisReginald Lewis
IT Support at ITEKIT Support at ITEK
Praveen RavulacheruvuPraveen Ravulacheruvu
EPBCS/Essbase consultant at ITEK Software LLC - Fedex ExpressEPBCS/Essbase consultant at ITEK Software LLC - Fedex Express
Hannah FrancoHannah Franco
Associate at In N OutAssociate at In N Out
Mike HoangMike Hoang
Apprentice Plumber at Savant PlumbingApprentice Plumber at Savant Plumbing