Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

RIck Waid

Portland,OR

Summary

Efficient Lead Processor known for high productivity and ability to complete tasks swiftly. Specialized skills include data management, process optimization, and compliance adherence which ensure smooth workflow and operational efficiency. Strong in communication, problem-solving, and leadership, excelling in roles that require coordinating team efforts and streamlining processes for improved outcomes.

Overview

24
24
years of professional experience

Work History

Lead Processer Currency Transaction Reporting

Wells Fargo & Company
Portland, Oregon
06.2013 - 06.2025
  • Trained new team members on operational procedures and best practices.
  • Collaborated with cross-functional teams to streamline workflows.
  • Resolved customer inquiries and issues to enhance service quality.
  • Maintained detailed records of transactions and customer interactions.
  • Implemented process improvements to increase productivity and efficiency.
  • Identified customer needs and provided appropriate solutions.
  • Maintained accurate records of processed documents.
  • Analyzed current processes and recommended improvements based on best practices.
  • Coordinated with other departments to ensure that documents are processed correctly according to established standards.
  • Ensured compliance with relevant laws, regulations and industry standards.
  • Provided guidance to junior processors on complex tasks as needed.
  • Verified accuracy and completeness of data entry into system.
  • Performed quality assurance checks on all processed documents before release.
  • Identified and suggested solutions to recurring processing bottlenecks.
  • Ensured compliance with federal, state, and company policies throughout the processing cycle.
  • Utilized specialized processing software and systems effectively.
  • Performed quality control checks on processed applications to minimize errors.
  • Used daily system logs to document production information, discussing issues with management.
  • Processed customer transactions efficiently and accurately.

Enhanced Fraud Detection

Wells Fargo & Company
Portland, Oregon
06.2011 - 06.2013
  • Completed day-to-day duties accurately and efficiently.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Identified needs of customers promptly and efficiently.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Worked with cross-functional teams to achieve goals.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Recognized by management for providing exceptional customer service.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Achieved cost-savings by developing functional solutions to problems.

Operations Processor

Wells Fargo
Portland, Oregon
07.2001 - 06.2011
  • Processed transactions accurately and efficiently in a high-volume environment.
  • Reviewed and verified documentation for compliance with company policies.
  • Assisted team members in resolving operational issues and customer inquiries.
  • Maintained organized records and files to support operational workflows.
  • Collaborated with cross-functional teams to improve process efficiency.
  • Utilized banking software to monitor account activity and detect discrepancies.
  • Communicated effectively with clients regarding account statuses and services.
  • Trained new employees on operational procedures and best practices.
  • Investigated and resolved variances with inventory records.
  • Verified customer information in order to ensure accuracy of delivery.
  • Ensured compliance with safety regulations while operating material handling equipment.
  • Studied root cause of accounting discrepancies and provided corrective actions.
  • Conducted regular audits of inventory records in order to identify any discrepancies or errors.
  • Identified opportunities for cost savings through improved process management techniques.
  • Assisted with the preparation of reports on operational activities.
  • Participated in cross-functional projects aimed at improving overall business operations.
  • Assisted with training new employees on company policies and procedures.
  • Performed quality assurance checks on all orders prior to shipment.
  • Proofread documents carefully to check accuracy and completeness of all paperwork.
  • Maintained positive working relationship with fellow staff and management.
  • Collected, evaluated and stored documents securely in permanent records.
  • Purged inactive files and destroyed obsolete files following procedures.

Education

Some College (No Degree) - General Studies

Cooke County College
Lewisville, TX

Skills

  • Currency transaction reporting
  • Process improvement
  • Compliance auditing
  • Data entry accuracy
  • Quality control
  • Customer relationship management

Accomplishments

  • Received numerous monthly awards for perfect quality and production standards.

Timeline

Lead Processer Currency Transaction Reporting

Wells Fargo & Company
06.2013 - 06.2025

Enhanced Fraud Detection

Wells Fargo & Company
06.2011 - 06.2013

Operations Processor

Wells Fargo
07.2001 - 06.2011

Some College (No Degree) - General Studies

Cooke County College

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