Rick Wells
Kalamazoo,MI
Summary
Insurance Adjuster skilled in investigating and analyzing liability concerning personal, casualty or property loss. Proven history of leveraging excellent negotiation skills to facilitate settlements. Excellent communication skills demonstrated through 15 years of experience interviewing specialists, witnesses and claimants to compile information.
Overview
19
19
years of professional experience
Work History
Large Loss Contents Claim Adjuster
ACG Group, AAA
07.2021 - Current
- Used Xactimate to compile estimates for personal property.
- Assisted homeowners by coordinating vendor services, cleaning and contractors.
- Negotiated property settlement agreements to resolve disputes.
- Conducted thorough property investigations to identify and classify damages for customer claims.
- Handling Large Loss complex losses in excess of $100,000.
- Investigated and assessed damage to property and reviewed property damage estimates.
- Examined claims forms and other records to determine insurance coverage.
- Prepared summaries of damage, payments, and policy coverage.
Claims Examiner
Auto-Owners Insurance Company
03.2021 - 07.2021
- Collaborated with claims department and industry anti-fraud organizations to resolve claims.
- Reviewed new files to determine the current status of injury claim and to develop plan of action.
- Verified insurance claims and determined a fair amount for settlement.
- Investigated and processed Catastrophe homeowner insurance claims for policyholders.
- Examined claims forms and other records to determine insurance coverage.
- Directed claims negotiations within the allowable limit of $50,000 and supported successful litigations for advanced issues
Training Coordinator
Auto-Owners Insurance Company
10.2018 - 03.2021
- Gathered data about course success and participant experiences to help with future course planning.
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
- Planned and deployed training programs for Workshop procedures and activities.
- Provided assistance for delivery of training courses by scheduling virtual meeting rooms and managing team calendars.
- Provided recommendations for process improvements and discontinuation of ineffective or outdated methods.
- Liaised between trainers and course participants.
- Determined readiness of written pieces, made changes and approved final versions for publication.
Training Specialist
Hastings Mutual Insurance Company
09.2016 - 10.2018
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
- Assessed skill gaps for employees in Auto and Home Owner's department and developed training courses to meet identified needs.
- Documented participation and evaluated grasp of material for each participant.
- Created curricula, instructions, documents and written tests for various types of training courses.
- Organized and implemented coursework, oversaw scheduling and monitored attendance through learning management system.
Claims Specialist
State Farm Insurance Inc
08.2007 - 10.2016
- Managed large volume of medical claims on daily basis.
- Followed up on potentially fraudulent claims initiated by claims representatives.
- Reviewed new files to determine current status of injury claim and to develop plan of action.
- Determined liability outlined in coverage and assessed documentation such from police and healthcare providers to understand damages incurred.
- Identified insurance coverage limitations with thorough examinations of claims documentation and related records.
- Conducted thorough property investigations to identify and classify damages for customer claims.
- Evaluated and settled complex insurance claims in excess of $100,000.
Commercial Lines Underwriter
Nationwide Insurance Company
10.2005 - 08.2007
- Assessed new and renewal applications for financial liabilities and risk levels.
- Met with customers, agents and brokers to negotiate coverage, price and service delivery.
- Evaluated debt ratio, loan-to-value ratios, credit scores property valuations and various other factors when making underwriting decisions.
- Resolved problems, improved operations and provided exceptional service.
Education
MBA - Value Driven Organization
Central Michigan University
Mount Pleasant, MI08.2019
BBA - Integrated Supply Chain Management
Western Michigan University
Kalamazoo, MI12.2003
Skills
- Written Communication
- Collaboration
- Flexible & Adaptable
- Organization and Time management
- Scheduling
- Training Materials
- Feedback Collection
- Materials Preparation
- Schedule Management
- Program implementation
- Training program development
- Public speaking
- Workshop coordination
Timeline
Large Loss Contents Claim Adjuster
ACG Group, AAA
07.2021 - Current
Claims Examiner
Auto-Owners Insurance Company
03.2021 - 07.2021
Training Coordinator
Auto-Owners Insurance Company
10.2018 - 03.2021
Training Specialist
Hastings Mutual Insurance Company
09.2016 - 10.2018
Claims Specialist
State Farm Insurance Inc
08.2007 - 10.2016
Commercial Lines Underwriter
Nationwide Insurance Company
10.2005 - 08.2007
MBA - Value Driven Organization
Central Michigan University
BBA - Integrated Supply Chain Management
Western Michigan University
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