Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rick Williams

Allen,TX

Summary

Experienced with strategic planning, team leadership, and operational efficiency. Utilizes strong decision-making skills to enhance productivity. Track record of fostering collaborative environments and achieving results.

Overview

25
25
years of professional experience

Work History

Lexus Certified Manager

Lexus HQ
07.2020 - Current
  • Responsible for all Lexus Certified functions that include sales plan, incentive strategies, and marketing coordination
  • Co-developed and designed a new L/Certified sales training curriculum along with instructor led classes
  • Established a new process to track and forecast incentive programs to maximize fiscal year budget
  • Supervised the L/Certified rebranding initiative for point-of-sale materials, brochures, training manuals and website content

Vehicle Operations Manager

Lexus Eastern Area
01.2019 - 07.2020
  • Managed all variable operation departments for the Lexus Eastern Area office to achieve sales objectives.
  • Strategized with the Tier II marketing company (Team One) to maximize the $85M budget for 19 LDA markets including major metro areas of Boston, New York, Philadelphia, D.C., Baltimore and Pittsburgh.
  • Directed fast manager team to forecast and implement new and certified sales goals for the Area office with a focus on opportunities in key segments.
  • Worked with the Marketing Manager and Product Engagement Manager to create product launch events to improve new vehicle sales and associate knowledge

MDRP – Demand and Supply Regional Allocation Manager

Lexus Sales Administration
09.2017 - 01.2019
  • Communicated with Toyota Regional offices and Private Distributors to anticipate inventory challenges and opportunities to maintain ideal inventory levels
  • Coordinated TEAMS meetings for the Demand and Supply department to forecast the national new vehicle sales plan
  • Worked closely with the Toyota Sales Administration Manager to organize and plan the National Dealer Council Meetings
  • Provided public communication team with monthly and quarterly sales performance metrics for media announcements

Vehicle Field Sales Manager

Portland Region
02.2017 - 09.2017
  • Facilitated a workshop for the District Managers to improve the department culture where they created a team purpose statement “Cultivating relationships to Inspire”
  • Implemented monthly training sessions for the District Managers on various industry topics to grow, foster, and sustain their knowledge of the automotive industry
  • Worked with the District Managers to create a new process for the District Managers to manage a year to discuss best ideas, identify industry trends, and benchmark dealer performance in the Portland Region

Marketing Manager

Portland Region
02.2016 - 02.2017
  • Served on the Root development team to create and implement the curriculum for launching the “Best in Town” initiative
  • Organized the Portland Region Dealer meeting while collaborating with the Customer Experience Manager to produce the meeting content and agenda
  • Administered and hosted various incentive programs to achieve sales performance goals

Franchise Renewal Manager

Portland Region
07.2014 - 02.2016
  • Administered Buy/Sell actions along with other major ownership changes across the region
  • Worked closely with the Market Representation Manager to oversee an open point selection process
  • Facilitated and designed content for the annual comptroller meeting hosting 40 of the top comptrollers in the region
  • Collaborated with region staff managers to host a new general manager orientation meeting

District Manager

Portland Region
01.2011 - 01.2014
  • Counseled dealer organizations to identify deficiencies and develop action plans to improve performance
  • Collaborated with retention and sales training departments along with DSPM to organize the district priorities for each quarter and formally present information to regional management

District Service and Parts Manager

Portland Region
01.2007 - 01.2011
  • Provided analysis and generated reports to consult with dealerships to identify deficiencies and create action plans to deliver the desired results
  • Developed strategic marketing campaigns for Metro Advertising Groups in both Portland and Seattle Metro areas

Management Trainee

National Accessories Sales Managers
01.2006 - 01.2007
  • Assisted National Accessories Sales Managers to implement market challenges for regional offices across the US
  • Worked closely with Project Managers responsible for accessory launches on new vehicles

Assistant Service Manager, Estimator

Sewell Lexus
01.2001 - 01.2006
  • Responsible for productivity and quality of work by technician groups to surpass sales and customer satisfaction goals
  • Coordinated with insurance companies and technicians to ensure timely completion of repairs
  • Estimated damage to vehicles and communicated all stages of the repair process for customer satisfaction

Education

B.B.A. - Finance

Texas State University
01.2000

Skills

  • Staff training and development
  • Operations management
  • Cross-functional team coordination
  • Organizational development

Timeline

Lexus Certified Manager

Lexus HQ
07.2020 - Current

Vehicle Operations Manager

Lexus Eastern Area
01.2019 - 07.2020

MDRP – Demand and Supply Regional Allocation Manager

Lexus Sales Administration
09.2017 - 01.2019

Vehicle Field Sales Manager

Portland Region
02.2017 - 09.2017

Marketing Manager

Portland Region
02.2016 - 02.2017

Franchise Renewal Manager

Portland Region
07.2014 - 02.2016

District Manager

Portland Region
01.2011 - 01.2014

District Service and Parts Manager

Portland Region
01.2007 - 01.2011

Management Trainee

National Accessories Sales Managers
01.2006 - 01.2007

Assistant Service Manager, Estimator

Sewell Lexus
01.2001 - 01.2006

B.B.A. - Finance

Texas State University

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