Rick Zeigler
Antioch,California
Summary
Accomplished Program Coordinator with a proven track record at Bay Area Community Resources, adept in program management and persuasive communication. Enhanced service offerings and staff development, achieving significant improvements in program effectiveness and customer satisfaction. Skilled in team oversight and implementing standard operating procedures, demonstrating a results-driven approach with a focus on achievements.
Overview
22
22
years of professional experience
Work History
Program Coordinator
Bay Area Community Resources
09.2004 - Current
- Designed program implementation and maintenance plan.
- Developed and recommended policies and procedures for evaluating programs.
- Collaborated with various teams to uncover issues, identify applicable solutions, and offer guidance.
- Oversaw staff schedules and assignments to handle programming demands.
- Created and enforced programming standards to maintain compliance with regulatory requirements.
- Improved program offerings based on changing trends, feedback and directives.
- Researched, planned, and organized mentally stimulating activities for individuals between ages of 5 and 18.
- Planned and evaluated recreation and athletic programs with recreation director to support community.
- Monitored workers for performance, professionalism and service quality.
- Coordinated supply orders, storage and distribution for program.
- Enhanced customer service based on feedback from parents and school Teachers.
- Trained workers in service policies, safety requirements and specifics of activities.
- Assigned schedules and specific tasks to workers for optimal coverage.
Tire Service Technician
Sam's Club
03.2002 - 08.2004
- Documented tire repair and replacement activities to add to vehicles' service histories.
- Checked tires for correct air pressures and inflated or deflated tires to meet air pressure requirements.
- Maintained and stored tools daily to enable retrieval from proper storage locations.
- Noted irregular tire wear and advised customer of repair or replacement options to promote vehicle safety.
- Greeted customers entering store and responded promptly to customer needs.
- Addressed customer needs and made product recommendations to increase sales.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Helped customers complete purchases, locate items, and join reward programs.
- Welcomed customers and helped determine their needs.
- Inflated tires to prescribed PSI per load requirements to optimize tire safety.
- Dismounted, mounted, and repaired tires according to manufacturer specifications.
- Rotated, mounted and balanced tires on cars, trucks, and vans.
- Repaired tires to avoid costly replacements by patching, plugging and replacing valves.
- Sourced tires to meet customer quality and budget needs.
Education
No Degree - Business Management
Southern New Hampshire University
Hooksett, NH01.2025
High School Diploma -
Mt. Diablo High School
Concord, CA06.1999
Skills
- Eligibility Determination
- Marketing materials
- Promotional planning
- Team Oversight
- Standard Operating Procedures
- Program Management
- Staff Development
- Persuasive communication style
Timeline
Program Coordinator
Bay Area Community Resources
09.2004 - Current
Tire Service Technician
Sam's Club
03.2002 - 08.2004
No Degree - Business Management
Southern New Hampshire University
High School Diploma -
Mt. Diablo High School
Similar Profiles
Jorge EsquivelJorge Esquivel
Newcomer Program Manager at Bay Area Community ResourcesNewcomer Program Manager at Bay Area Community Resources
Kelly MillerKelly Miller
Therapist Intern at Bay Area Community Resources (BACR)Therapist Intern at Bay Area Community Resources (BACR)
Estrella Goucher-FloresEstrella Goucher-Flores
Teaching Assistant at Bay Area Community ResourcesTeaching Assistant at Bay Area Community Resources