Rickasia Terry
Fayetteville
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Property Manager
Gem Management
Pittsboro, NC
01.2021 - Current
- Handles rent collections, documentation collections, and ensures accuracy for the property assigned.
- Maintain the highest professional standards and customer service
- Ensure all Fair Housing rules and regulations are understood and being followed.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Verified income, assets and expenses and completed file tracking sheet for each applicant.
- Ensure that maintenance requests are completed in a reasonable time frame
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
- Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
Mental Health Specialist
Cape Fear Valley Hospital
Fayetteville, NC
01.2021 - 01.2023
- Responsible for sitting with assigned patients
- Assisting the nurse to ensure the patients safety, as well as offer stimuli to the patient
- Notifying and communicating with those who are actively involved with the patient's care
- Provide calm communication skills to the patient and the patients family
- Complete observation reports on patient through out the shift
- Utilize crisis intervention and de-escalation techniques as needed.
- Possess verbal communication skills to allow for calm communication with patient and the patient’s family members.
- Ensured safety of patients through close observation during high-risk situations such as suicidal ideation or self-harm behaviors.
- Provided compassionate support during times of crisis or acute distress while maintaining professional boundaries and ethical standards.
- Monitored patients and assessed suicide risks.
- Communicated with clients to develop social and psychiatric observations.
Customer Service Representative
Conduent (Health Care)
Fayetteville, NC
05.2018 - 01.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Assist members via VOIP system with Insurance Benefits, Billing, Claims, enrollments, and various
- policy assistance, Maintaining Quality and schedule Adherence. HIPAA certified.
- Used several business operations such as Uptivity, Sharepoint, and Outlook.
- Support and be committed to the mission, vision, and values of the company by delivering seamless, energetic, and innovative service solutions to increase stakeholder satisfaction and retain customers.
- Utilize probing and creative problem-solving methods to resolve foundational customer inquiries on first contact.
- Document corrective measures and provide instructions as needed to internal business areas to ensure prompt resolution and response to customer inquiries.
- Identify and obtain information and records from customers, members, providers, and/or employer groups to correct/update information, claims, and membership records when necessary.
Education
Bachelor of Science - Criminal Justice
Fayetteville State University
Fayetteville, NC05.2024
Associates - Criminal Justice
Fayetteville Technical Community College
Fayetteville, NC05.2022
High School Diploma -
Alger B. Wilkins
Fayetteville, NC12.2016
Skills
- Microsoft
- Scheduling
- VPN
- Administrative support
- Administrative Leadership
- Customer Complaint Resolution
- Mental Health Support
- Supervising Experience
- HIPPA
- Customer Service
- Live Chat
- Sharepoint
- Microsoft word & Microsoft Excel
- Typing speed inaccuracy
- Time Management
- Product Knowledge
Timeline
Property Manager
Gem Management
01.2021 - Current
Mental Health Specialist
Cape Fear Valley Hospital
01.2021 - 01.2023
Customer Service Representative
Conduent (Health Care)
05.2018 - 01.2021
Bachelor of Science - Criminal Justice
Fayetteville State University
Associates - Criminal Justice
Fayetteville Technical Community College
High School Diploma -
Alger B. Wilkins
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