Summary
Overview
Work History
Education
Skills
Timeline
AdministrativeAssistant
Rickater Smith

Rickater Smith

San Diego,CA

Summary

I’m ambitious and savvy with outstanding relationship building abilities. Working hard is second nature to me. I can be an exceptional leader or dependable team member. My goal is to find a place where I can be an asset and grow as a professional.

Overview

15
15
years of professional experience

Work History

Customer Service Representative

Concentrix
02.2022 - Current
  • Receive inbound calls and/or make outbound sales calls to residential customers and sell full array of company products and services.
  • Resolved associate, tool and service delivery issues revealed by statistical reports.
  • Delivered prompt service to prioritize customer needs.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Managed timely and effective replacement of damaged or missing products.
  • Developed extensive knowledge of products and services to better assist customers.
  • Explained product prices and packages as well as answered questions and addressed concerns of customers.
  • Negotiated pricing and payment terms with customers when possible to close deals.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Updated account information to maintain customer records.
  • Sought ways to improve processes and services provided.
  • Implemented and developed customer service training processes.

Business Development Specialist and Sales

Verizon Connect
10.2018 - 09.2020
  • Identify problems provide solution execute implementation
  • Maintain and manage accounts
  • Identify solutions present them via webinar execute implementation coaching and training on software systems and changes
  • Contact potential new accounts and customers qualify and close
  • Reviewed client concerns and recommended appropriate changes to supervisors.
  • Conducted regular meetings with clients to build positive and productive relationships.
  • Used SalesForce to handle current portfolio and prospective leads.
  • Utilized knowledge of industry trends to develop value-added solutions and approaches for target audiences.
  • Boosted sales % with development of positive customer relationships.
  • Developed business pipeline using cold and warm techniques.
  • Brought in new accounts through successful networking strategies and promotional approaches.
  • Compiled product and customer data to generate informed profit projections.
  • Maintained extensive knowledge of company products and services to provide top-notch expertise to customers.

Sales Representative

Spectrum
07.2017 - 06.2018
  • Meeting or exceeding sales goals
  • Understanding and promoting company programs.Helping determine pricing schedules for quotes, promotions, and negotiations
  • Preparing weekly and monthly reports
  • Answering client questions about credit terms, products, prices and availability.
  • Built relationships with customers using strong persuasion and active listening skills.
  • Completed daily and weekly sales reporting using assigned tools.
  • Quota in sales targets on monthly basis.
  • Explained product prices and packages as well as answered questions and addressed concerns of customers.
  • Pitched products and services to potential customers, securing new deals and sales opportunities.
  • Collaborated with marketing teams to develop and execute promotional strategies.
  • Provided information about available products and services, membership details, and purchase advantages.
  • Observed and learned changing customer requirements and adapted sales strategies as needed.
  • Opened new accounts and documented personal, demographic, and payment information in system.

Home Health Care Provider

Compassionate Nursing
02.2015 - 06.2016
  • Help clients in their daily personal tasks, such as bathing or dressing
  • Provide basic health -related services according to a client's needs, such as checking vital signs or administering prescribed medication at scheduled times
  • Do light housekeeping, such as laundry, washing dishes, and vacuuming in client's home.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Provided direct personal care and administrative services to clients.
  • Monitored changes in clients' conditions to report concerns to supervisor.
  • Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
  • Administered medication as directed by physician.
  • Researched and recommended community resources to meet clients' needs.
  • Documented vital statistics and coordinated with health care providers.
  • Offered support for client mental and emotional needs to enhance physical outcomes and overall happiness.
  • Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
  • Assisted clients with living independently through skill-building and mentoring in areas such as housekeeping adaptations and preparation of healthy meals.
  • Assisted disabled clients to support independence and well-being.
  • Provided assistance to clients by handling household cleaning duties, managing schedules, and transporting to and from medical appointments.
  • Followed nutritional plans to prepare optimal meals.
  • Communicated regularly with clients' families to provide updates on health and wellbeing.
  • Directed patients in simple prescribed exercises to assist with daily physical therapy routines.
  • Trained new staff members on best practices for home health care.

Account Manager

Kelly services
08.2014 - 02.2016
  • Placing outbound calls and receiving inbound
  • Helping members navigate their policies prescription refills, providing order status,verifying insurance coverage, and assisting with technical account challenges
  • Recommended brand products to customers to encourage repeat purchases and foster customer loyalty.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
  • Met existing customers to review current services and expand sales opportunities.
  • Evaluated client needs and developed tailored solutions to increase positive customer ratings.
  • Kept detailed records of daily activities through online customer database.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Consulted with businesses to supply accurate product and service information.
  • Identified key entry points to enhance market penetration and maximize returns.
  • Developed and maintained strong working relationships with professionals within assigned territory.
  • Informed customers of promotions to increase sales productivity and volume.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
  • Set and achieved company defined sales goals.

General Manager

Picklemans Cafe, Assnt
05.2012 - 04.2013
  • Job duties and objectives included money handling and daily deposits
  • Inventory and stocking
  • Managing a team of 3-8 crew members
  • Opening and closing the store 5-6 days a week
  • Training and interviewing new employees
  • Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
  • Tracked daily sales transactions and invoices for accurate and updated financial reporting.
  • Developed, implemented, and managed business plans to promote profitable food and beverage sales.
  • Prepared restaurant business plan by reviewing demands, analyzing competitors and developing projections for sales and finances.
  • Maintained facility and grounds to present positive image.
  • Assisted in development and implementation of new menus to offer variety and options to customers.
  • Reviewed pricing and ordered food ingredients, kitchen appliances, and supplies.
  • Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
  • Purchased adequate quantities of food, beverages, equipment, and supplies.
  • Set clear expectations and created positive working environment for employees.
  • Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
  • Built and leveraged community relationships to drive business and maximize catering programs.

Direct Care Staff

St. Charles Rehabilitation center
03.2008 - 11.2011
  • Job duties and objectives where every aspect of daily care
  • Cooking and cleaning for clients
  • Personal hygiene and daily activates
  • Tracking of the clients day where done bi-hourly and shopping done weekly
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Scheduled and accompanied clients to medical appointments.
  • Entertained or read aloud to patients to improve mental health and alertness.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Determined specific needs and provided most appropriate level of services for patient well-being.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Exercised comatose, paralyzed or restricted mobility patients to maintain flexibility and muscle tone.
  • Administered medications or treatments such as catheterizations, irrigations or enemas as directed by physician or nurse.
  • Cleaned, groomed or draped patients to prepare for surgery, treatment or examination.
  • Arranged transportation and accompanied patients to doctors' offices and errands.

Education

GED -

MO Career Center
St Louis, MO
05.2008

Medical Assisting - Medical Assisting

Sanford-Brown College
City Of Saint Peters, MO
05.2008

High School Diploma -

Clayton High School
Clayton, MO
05.2007

Skills

  • Strong verbal communication
  • Information Updates
  • Consultative Sales Approach
  • Client Relationships
  • Account management
  • Pipeline management
  • Solution implementation
  • Team worker/leader
  • Efficient and thorough
  • Great with giving and receiving criticism
  • Written and Oral Communications
  • Problem Identification

Timeline

Customer Service Representative

Concentrix
02.2022 - Current

Business Development Specialist and Sales

Verizon Connect
10.2018 - 09.2020

Sales Representative

Spectrum
07.2017 - 06.2018

Home Health Care Provider

Compassionate Nursing
02.2015 - 06.2016

Account Manager

Kelly services
08.2014 - 02.2016

General Manager

Picklemans Cafe, Assnt
05.2012 - 04.2013

Direct Care Staff

St. Charles Rehabilitation center
03.2008 - 11.2011

GED -

MO Career Center

Medical Assisting - Medical Assisting

Sanford-Brown College

High School Diploma -

Clayton High School

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Rickater Smith