Rickeesha Brown
Chicago,IL
Summary
Adaptable and detail-oriented individual with a versatile background in special education and transaction processing. Known for strong communication and organizational skills, ready to leverage expertise to enhance learning environments and streamline workflows.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Special Education Paraprofessional
Chicago Public Schools CPS
Chicago, IL
09.2023 - Current
- Assisted teachers in implementing individualized education plans for students with special needs.
- Supported classroom management strategies to maintain a positive learning environment.
- Facilitated communication between students and educators to enhance understanding and engagement.
- Adapted instructional materials to accommodate diverse learning styles and abilities.
Transaction Specialist
JPMorgan Chase
Chicago, IL
03.2025 - 08.2025
- Processed high-volume transactions with accuracy and attention to detail.
- Collaborated with cross-functional teams to streamline transaction workflows.
- Utilized advanced data analysis tools to identify process inefficiencies.
- Developed training materials for new hires, enhancing onboarding experience.
Specimen Processor
IDEXX Laboratories
Elmhurst, IL
02.2022 - 05.2022
- Processed and labeled biological samples with precision to ensure accurate tracking and identification.
- Operated laboratory equipment, maintaining compliance with safety protocols and quality standards.
- Collaborated with team members to streamline specimen handling procedures, improving overall workflow efficiency.
- Conducted routine maintenance and calibration of processing equipment to uphold operational integrity.
Account Supervisor
True Blue People Ready
Chicago, IL
09.2019 - 02.2022
- Led team in managing client accounts, ensuring satisfaction and retention through effective communication.
- Developed strategic plans to optimize service delivery and improve operational efficiency across multiple projects.
- Oversaw onboarding process for new clients, streamlining procedures to enhance user experience and satisfaction.
- Collaborated with cross-functional teams to identify and implement process improvements, enhancing overall workflow efficiency.
- Processed payroll for over 500 employees, ensuring accuracy and compliance with federal regulations.
Special Projects Assistant
Chicago Lighthouse
Chicago, IL
03.2016 - 09.2019
- Coordinated cross-departmental communication to streamline project workflows and enhance collaboration.
- Developed and maintained project schedules using project management software to ensure timely deliverables.
- Assisted in preparing detailed reports and presentations for stakeholders, facilitating informed decision-making.
- Implemented process improvements that increased operational efficiency and reduced turnaround times on key projects.
Customer Service Representative
Chicago Lighthouse
Chicago, IL
12.2014 - 03.2016
- Resolved customer inquiries using CRM software, ensuring timely and accurate information delivery.
- Trained new staff on customer service protocols and system navigation for improved team performance.
- Collaborated with cross-functional teams to enhance service delivery and streamline communication processes.
- Implemented feedback mechanisms to gather insights on customer satisfaction and service improvements.
Education
Bachelor of Science - Business Administration And Management
Chicago State University
Chicago, IL2018
Skills
- IEP compliance
- Teacher assistance
- Learning disabilities support
- Classroom organization
- Payroll processing
- New hire processing
- Payroll administration
- Time sheet review
- Payroll auditing
- Laboratory safety protocols
- Gram staining
- Workload prioritization
- Clinical laboratory experience
- Pipetting techniques
- Confidentiality compliance
- Sample preparation
- Specimen handling
- Centrifuge operation
- Sales support
- Data management
- Client relationship building
- Data entry proficiency
- Deadline management
- Document coordination
- Payment processing
- Transaction processing
- Banking operations
- Customer service
- Excellent communication
Certification
- Paraprofessional License
Timeline
Transaction Specialist
JPMorgan Chase
03.2025 - 08.2025
Special Education Paraprofessional
Chicago Public Schools CPS
09.2023 - Current
Specimen Processor
IDEXX Laboratories
02.2022 - 05.2022
Account Supervisor
True Blue People Ready
09.2019 - 02.2022
Special Projects Assistant
Chicago Lighthouse
03.2016 - 09.2019
Customer Service Representative
Chicago Lighthouse
12.2014 - 03.2016
Bachelor of Science - Business Administration And Management
Chicago State University