Ric’kela Mathews
Cincinnati,Ohio
Summary
Proficient and caring nursing team member offering outstanding patient-facing experience. Adept at addressing patient needs with compassionate care and attention to detail. Diligent about maximizing satisfaction, safety, and wellness while serving patients of all backgrounds.
Overview
6
6
years of professional experience
Work History
Patient Care Assistant
Daniel Drake Acute Care Center
04.2024 - Current
- Assisted nurses with daily patient care tasks, ensuring timely and efficient medical support.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Demonstrated strong teamwork skills by collaborating effectively with colleagues and other healthcare professionals to achieve optimal patient outcomes.
- Promoted a positive patient experience by actively listening and empathizing with their needs and emotions.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Enhanced patient comfort by providing compassionate and attentive care.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Aided in the prevention of bedsores through regular repositioning of patients according to care plans.
- Monitored vital signs regularly, assisting in early identification of potential health issues.
- Facilitated effective communication between patients, families, and healthcare staff to ensure understanding and address concerns.
- Supported patient mobility needs with correct assistive devices and proper body mechanics to prevent injuries.
- Prioritized confidentiality by diligently adhering to HIPAA regulations when handling sensitive patient information.
- Transported food trays and aided with feeding.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Provided emotional support to patients during difficult moments, fostering trust and rapport.
- Implemented infection control protocols effectively, reducing the spread of illness within the facility.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
Paint Department Associate
The Home Depot Inc
02.2022 - 02.2024
- Mixed paint colors to create custom blends, using paint mixing machine and spatulas.
- Maintained stock shelves by fronting, facing and straightening products throughout shift.
- Shared personal recommendations and product knowledge with customers to help determine correct product for customer DIY projects.
- Balanced multiple responsibilities simultaneously while providing exceptional service to customers, demonstrating strong time management skills.
- Educated customers on proper application techniques for various types of paints, empowering them to complete successful DIY projects.
- Addressed customer concerns promptly, maintaining strong relationships and fostering trust with clients.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
Assistant Store Manager
United Dairy Famers Inc.
07.2019 - 09.2021
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Education
Nursing Science
Galen College of Nursing
Certified Nursing Assistant
The Standard Healthcare Training Center
07.2025
Shroder Paideia High School
05.2020
Skills
- Medical terminology
- Vital signs documentation
- Written and verbal communication
- Emotional support
- Vital signs monitoring
- Blood glucose testing
- Catheter care
- Documentation
- Personal hygiene assistance
- Patient monitoring
- Feeding assistance
- Safety protocols
- Organizational standards
- Goal setting
- Seizure precautions
- Specimen collection
- Room preparation
- Compassionate care
- Verbal and written communication
- Conflict mediation
- ADL support
- Physical therapy support
- Mobility assistance
- Dementia care
- Tracheostomy care
- CPR certification
- Adaptable
- Patient positioning
- Database coordination
- Healthcare operations
Education
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Timeline
Patient Care Assistant
Daniel Drake Acute Care Center
04.2024 - Current
Paint Department Associate
The Home Depot Inc
02.2022 - 02.2024
Assistant Store Manager
United Dairy Famers Inc.
07.2019 - 09.2021
Certified Nursing Assistant
The Standard Healthcare Training Center
Shroder Paideia High School
Nursing Science
Galen College of Nursing
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