Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rickelle Carter

Baltimore,MD

Summary

Experienced with customer service management, including efficient resolution of client concerns. Utilizes communication and problem-solving skills to enhance customer satisfaction.

Overview

7
7
years of professional experience

Work History

Patient Care Technician

DaVita Dialysis Corporation
02.2024 - 09.2024
  • Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Increased efficiency in the dialysis process by effectively setting up, operating, and troubleshooting hemodialysis machines.

Cashier

Penn Parking
12.2018 - 02.2024
  • Welcomed customers and helped determine their needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Met incoming cars, greeted vehicle occupants and gave directions to parking locations as necessary.

Certified Nursing Assistant

University Of Maryland Medical System
09.2023 - 12.2023
  • Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.

Warehouse Worker

Amazon
06.2018 - 12.2018
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Reduced order processing times with streamlined picking, packing, and shipping procedures.
  • Ensured accurate order fulfillment by diligently cross-checking pick lists against packed items for consistency.

Theatre Associate

AMC Theatres
06.2017 - 06.2018


  • Ensured positive theater experiences for patrons, providing outstanding customer service in all interactions.
  • Printed tickets, checking accuracy of date, time and seat numbers before giving to customers.
  • Communicated with customers to prepare food items and drinks, complying with requests and preferences.
  • Maintained cleanliness throughout the venue by sweeping floors, wiping down surfaces, and removing trash after each performance.

Education

High School Diploma -

Frederick Douglass High School
2301 Gwynns Falls Pkwy
06.2017

Skills

  • Vital signs monitoring
  • Patient Observation
  • Problem-Solving
  • Customer Service
  • Effective Communication
  • Cash Handling

Timeline

Patient Care Technician

DaVita Dialysis Corporation
02.2024 - 09.2024

Certified Nursing Assistant

University Of Maryland Medical System
09.2023 - 12.2023

Cashier

Penn Parking
12.2018 - 02.2024

Warehouse Worker

Amazon
06.2018 - 12.2018

Theatre Associate

AMC Theatres
06.2017 - 06.2018

High School Diploma -

Frederick Douglass High School
Rickelle Carter