Experienced with customer service management, including efficient resolution of client concerns. Utilizes communication and problem-solving skills to enhance customer satisfaction.
Overview
7
7
years of professional experience
Work History
Patient Care Technician
DaVita Dialysis Corporation
02.2024 - 09.2024
Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
Enhanced patient satisfaction by providing compassionate and attentive care.
Increased efficiency in the dialysis process by effectively setting up, operating, and troubleshooting hemodialysis machines.
Cashier
Penn Parking
12.2018 - 02.2024
Welcomed customers and helped determine their needs.
Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Met incoming cars, greeted vehicle occupants and gave directions to parking locations as necessary.
Certified Nursing Assistant
University Of Maryland Medical System
09.2023 - 12.2023
Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
Warehouse Worker
Amazon
06.2018 - 12.2018
Loaded, unloaded, and moved material to and from storage and production areas.
Reduced order processing times with streamlined picking, packing, and shipping procedures.
Ensured accurate order fulfillment by diligently cross-checking pick lists against packed items for consistency.
Theatre Associate
AMC Theatres
06.2017 - 06.2018
Ensured positive theater experiences for patrons, providing outstanding customer service in all interactions.
Printed tickets, checking accuracy of date, time and seat numbers before giving to customers.
Communicated with customers to prepare food items and drinks, complying with requests and preferences.
Maintained cleanliness throughout the venue by sweeping floors, wiping down surfaces, and removing trash after each performance.