Rickelle Giles
Pensacola,FL
Summary
Adept at streamlining operations and enhancing team productivity, I leveraged document handling and multi-line phone proficiency at NATTC to manage high-volume communications and coordinate complex schedules. My resourceful approach and office management skills supported significant efficiency improvements, showcasing my ability to meet and exceed employer expectations. Driven and resourceful administrative professional with 15+ years of experience assisting with work of high-achieving executives. Track record supporting professional needs with well-organized precision. Successfully manages high-volume workloads in rapidly changing environments.
Overview
27
27
years of professional experience
Work History
Executive Assistant
NATTC - Naval Air Technical Training Center
08.2019 - Current
- Screened calls and emails and initiated actions to respond or direct messages for managers.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Organized and coordinated conferences and monthly meetings.
- Managed approximately 50 high volume of phone calls and email inquiries daily.
- Used advanced software to prepare documents, reports, and presentations.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Handled confidential and sensitive information with discretion and tact.
- Facilitated training and onboarding for incoming office staff.
- Created and managed office systems to efficiently deal with documentation.
- Promoted team productivity by keeping supplies organized and well-stocked.
- Streamlined operations and prioritized tasks, allowing senior staff to increase productivity.
- Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
- Updated and maintained confidential databases and records.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
Program Manager
CSOW - CareerSource Okaloosa Walton County
08.2014 - 08.2019
- Addressed and resolved technical, financial, and operational concerns by working with team members and directors.
- Met with project stakeholders on regular basis to assess progress and make adjustments.
- Coached over five team members on productivity strategies to accomplish challenging goals.
- Interacted with 50 + customers and clients daily basis to identify business needs and requirements.
- Participated in pilot tests and revised programs based on feedback and results.
- Facilitated workshops and conducted one-on-one training to educate team members.
- Identified program obstacles and communicated possible impacts to team.
- Researched industry best practices in support of training development and program content.
- Developed and maintained logistics workflows, procedures and reports.
- Demonstrated strong writing and presentation skills to develop briefs, memorandums and analytical reports for clients.
- Worked with subject matter experts to develop and implement mentoring programs to promote better learner experiences.
- Managed five + employee personnel and supervised administrative and daily program operations, complying with policies and regulations.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Employment Specialist
State of Florida
08.2009 - 07.2014
- Maintained records of consumer employment activity such as potential and current employers.
- Conducted assessments, interviews, and job trials with clients to develop person-centered plans for employment and support.
- Developed relationships with diverse businesses to develop competitive and permanent job opportunities for consumers.
- Recognized client employment barriers and devised strategies to resolve.
- Matched clients to open positions based on skills and work requirements.
- Led job readiness and career-building workshops to uplift client confidence.
- Forged relationships with employers to gain insight into job openings and career opportunities.
- Provided over 200+ clients daily with on-the-job training and employment related support to maintain and retain employment.
- Devised and implemented individualized employment plans to support client goals.
- Assessed individuals to identify skills, strengths and interests for job placement.
Employment Specialist
DOL - Department of Labor
06.2006 - 07.2008
- Maintained records of consumer employment activity such as potential and current employers.
- Conducted assessments, interviews, and job trials with clients to develop person-centered plans for employment and support.
- Developed relationships with diverse businesses to develop competitive and permanent job opportunities for consumers.
- Recognized client employment barriers and devised strategies to resolve.
- Matched over 250+ clients daily to open positions based on skills and work requirements.
- Led job readiness and career-building workshops to uplift client confidence.
- Devised and implemented individualized employment plans to support client goals.
- Provided clients with on-the-job training and employment related support to maintain and retain employment.
- Assessed individuals to identify skills, strengths and interests for job placement.
- Advised clients on job searching, interviewing and resume writing techniques to increase employment chances.
- Updated client records to reflect personal information, qualifications and career aspirations.
- Assisted clients with completing job applications and submitting resumes to improve interview chances.
YEOMAN
United States Navy, Unit
08.1997 - 03.2002
- Received incoming merchandise and stored in correct stock locations.
- Maintained orderly stockroom for ease of retrieval.
- Conducted periodic audits to verify inventory accuracy.
- Followed proper procedures for item receipt, storage and inventory control.
- Unloaded incoming shipments, verified accuracy of orders, and restocked items in backroom.
- Developed and maintained successful working relationships with colleagues.
- Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
- Managed payroll data entry and processing for 50 +employees to comply with predetermined company guidelines.
- Provided customer service to employees regarding payroll inquiries and issues.
Education
MBA - Human Resources Management
University of Phoenix
Tempe, AZ07-2016
Bachelor of Science - Business Administration
Colorado Technical University
Colorado Springs, CO08-2014
Skills
- Travel administration
- Document handling
- Scheduling
- Meeting planning
- Staff management
- Financial services
- Schedule & calendar planning
- Office management
- Resourceful
- Multi-line phone proficiency
Accomplishments
Won civilian of the (4th) quarter 2019 and year 2021 among over 250+ civilians within the command.
Veteran - Served in Navy from 1997 thru 2002. (Honorably discharged)
Timeline
Executive Assistant
NATTC - Naval Air Technical Training Center
08.2019 - Current
Program Manager
CSOW - CareerSource Okaloosa Walton County
08.2014 - 08.2019
Employment Specialist
State of Florida
08.2009 - 07.2014
Employment Specialist
DOL - Department of Labor
06.2006 - 07.2008
YEOMAN
United States Navy, Unit
08.1997 - 03.2002
MBA - Human Resources Management
University of Phoenix
Bachelor of Science - Business Administration
Colorado Technical University
Similar Profiles
Carlos ArrietaCarlos Arrieta
Department Lead Supervisor at Center For Naval Aviation Technical Training CNATTUDepartment Lead Supervisor at Center For Naval Aviation Technical Training CNATTU
Larry WilliamsLarry Williams
MH60R Avionics Instructor at Center For Naval Aviation Technical Training CNATTUMH60R Avionics Instructor at Center For Naval Aviation Technical Training CNATTU
Robert BoydRobert Boyd
Instructor at Center For Naval Aviation Technical TrainingInstructor at Center For Naval Aviation Technical Training