Overview
Work History
Education
Skills
Work Availability
Timeline
GeneralManager

Rickelle Green

Hyattsville,MD

Overview

28
28
years of professional experience

Work History

Supervisor

Usps
Washington , D.C
01.2017 - Current
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
  • Conducted employee evaluations to provide feedback and set expectations for future job performance.
  • Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
  • Identified individual employee's unique work styles and adapted management methods.
  • Conducted routine inspections to check quality and compliance with established specifications.
  • Set overall vision and provided team leadership.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Maintained compliance with company policies, objectives and communication goals.
  • Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
  • Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.

City Letter Carrier

Usps
Washington , D.C
02.2007 - Current
  • Engaged customers with pleasant demeanor and offered to help with mail-related issues.
  • Collected mail from letter boxes on specific route both on foot and by vehicle.
  • Distributed mail on foot to residences and businesses, delivering to approximately to hundreads customers per shift.
  • Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
  • Used portable devices to maintain system records by scanning items delivered to homes and businesses.
  • Maintained accurate records of attempted and missed deliveries as required by post office.
  • Pleasantly greeted and engaged customers, assisting with any mail-related issues.
  • Delivered packages and mail to business and people in local area.
  • Picked up and delivered mail on time each day, taking into consideration weather and road conditions.
  • Planned and cased mail in sequence of delivery for designated route.
  • Picked up outgoing mail from letter boxes and in person from customers.
  • Worked closely with other employees in mail office and handled various administrative tasks.
  • Loaded and secured items in trucks to avoid damage to parcels during delivery.
  • Communicated customer complaints, requests and feedback to company management for swift resolution.
  • Directly interacted with customers to deliver mail, packages and ordered goods.
  • Greeted customers and answered questions regarding mail pick up times, postal regulations and delivery costs.
  • Inspected truck equipment and supplies and reported problems and safety hazards to supervisors following each shift.
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.

Receptionist

Washington Hospital Center
Washington , D.C
01.2000 - 01.2007
  • Answered central telephone system and directed calls accordingly.
  • Took delivery of packages and documents, applying appropriate internal policies relating to chain of possession.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Restocked supplies and submitted purchase orders to maintain stock levels.
  • Monitored visitor access and maintained situational awareness to promote on-site security and safety.
  • Scheduled initial and return appointments for the director of Orthopedic surgery patients adhering to internal policies while accommodating individual customer needs.

Education

High School Diploma -

Largo High School
Largo Maryland
05.1999

Skills

  • Priority management
  • Operations management
  • Financial Management
  • Team Building

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Supervisor

Usps
01.2017 - Current

City Letter Carrier

Usps
02.2007 - Current

Receptionist

Washington Hospital Center
01.2000 - 01.2007

High School Diploma -

Largo High School

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Rickelle Green