Rickelle Green
Bowie,MD
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Postal Supervisor
United States Postal Service, USPS
Washington, District of Columbia
01.2021 - Current
- Supervised daily mail operations to ensure efficient delivery processes.
- Coordinated staff schedules to optimize workforce coverage and productivity.
- Trained new employees on postal regulations and operational procedures.
- Monitored inventory levels of postage supplies and ordered as needed.
- Conducted performance evaluations to assess staff effectiveness and training needs.
- Developed workflow improvements to enhance overall operational efficiency.
- Resolved conflicts between customers or employees in a professional manner.
- Conducted regular meetings with post office employees to review procedures, discuss issues, and provide feedback.
- Coordinated the distribution of incoming and outgoing mail between branches.
Letter Carrier
United States Postal Service, USPS
Washington, District of Columbia
02.2006 - Current
- Delivered mail and packages to designated routes efficiently.
- Collected outgoing mail from various locations daily.
- Maintained vehicle cleanliness and performed routine safety checks.
- Assisted customers with inquiries and provided service information.
- Assisted with the preparation of parcels for mailing including weighing and affixing postage labels.
- Operated postal vehicles in compliance with safety regulations and USPS policies.
- Maintained accurate records of deliveries and pickups throughout the day.
- Adhered to schedules, optimizing time management for route completion.
Receptionist
Washington Hospital Center
Washington, District of Columbia
12.2000 - 02.2006
- Scheduled appointments for patients using electronic health record systems.
- Assisted medical staff by preparing patient charts and verifying insurance information.
- Handled confidential patient information in compliance with privacy regulations.
- Coordinated communication between departments to streamline patient flow and services.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Provided excellent customer service at all times while interacting with both internal and external customers.
Education
Some College (No Degree) - Health Administration
Prince George's Community College
Upper Marlboro, MDSkills
- Customer service
- Health information management
- Data entry
- Team collaboration
- Confidentiality compliance
- Problem resolution
- Report preparation
- Financial records oversight
- Punctuality
- Analytical thinking
- Interpersonal communication
- Attention to detail
- Meeting coordination
Certification
- Owner of LLC
Timeline
Postal Supervisor
United States Postal Service, USPS
01.2021 - Current
Letter Carrier
United States Postal Service, USPS
02.2006 - Current
Receptionist
Washington Hospital Center
12.2000 - 02.2006
Some College (No Degree) - Health Administration
Prince George's Community College