Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

RICKESHA BANKS

Saint. Petersburg,FL

Summary

Committed 3+ years of experience providing excellent customer service.

Familiar with computer and windows PC applications. with great written and verbal communication skills

Overview

21
21
years of professional experience
1
1
Certification

Work History

SUBJECT MATTER EXPERT

United Healthcare
03.2021 - Current
  • Identified key performance indicators and guided team members on refining procedures to improve outcomes
  • Offered one-on-one support for team members and managers to drive continuous improvement.
  • Multiple years of experience in a high - volume call center environment.
  • Mentored junior team members, contributing to their professional growth and development.
  • Streamlined processes to increase efficiency, enabling teams to complete tasks ahead of schedule.
  • Established best practices for knowledge sharing, fostering a culture of continuous learning and improvement.
  • Developed effective training materials for diverse audiences, resulting in improved skillsets and increased job satisfaction.
  • Managed approximately 30 incoming calls, emails and faxes per day from customers.'
  • Abilities to navigate new and complex computer systems.

CCHT / ADMINISTRATIVE ASSISTANT

Fresenius Kidney Care Dialysis
04.2013 - 06.2019
  • Providing support and advocacy while also ensuring the facts and details are correct to ensure that the project deliverables will meet the needs of company stakeholders, policies, standards, and best practices
  • Resolve issues relevant to the project deliverables.

LABORATORY TECHNICIAN TEAM LEADER

Suncoast Medical Center
10.2007 - 04.2013
  • Cultivates a supportive team environment where team members feel empowered
  • Contributes new ideas to continuing organizational improvements
  • Detail orientated professional who strives to ensure employee satisfaction through the proactive and strict adherence to laboratory standards and safety procedures.

MEDICAL ASSISTANT

Bay Care Laboratory
06.2003 - 09.2007
  • Responsible for patient histories, routine lab procedures and preparation of specimens for transport to the lab
  • Created and maintained patient electronic medical record (EMR)
  • Followed up on test orders and report results to provider and patient
  • Assisted provider with patient examination, procedures, and treatment.

Education

BS Degree - Health Administration

St. Petersburg College
St. Petersburg, FL
12.2020

Skills

  • Excellent organizational, time-management and planning skills
  • Technical, scientific, and numerical skills
  • Methodical approach to research
  • Outstanding organizational skills with the ability to handle multiple projects in a fast-paced, deadline driven environment
  • Knowledge of HIPPA & OSHA policy and procedures
  • Knowledge of Microsoft Office Software/Teams/Zoom
  • MS Office
  • Reliable and Trustworthy
  • Microsoft Office
  • Team Building
  • Flexible and have the ability to adjust to changing priorities
  • Excellent written and Verbal communication skills

Certification

Certified Clinical Hemodialysis Technician (2016)

Timeline

SUBJECT MATTER EXPERT

United Healthcare
03.2021 - Current

CCHT / ADMINISTRATIVE ASSISTANT

Fresenius Kidney Care Dialysis
04.2013 - 06.2019

LABORATORY TECHNICIAN TEAM LEADER

Suncoast Medical Center
10.2007 - 04.2013

MEDICAL ASSISTANT

Bay Care Laboratory
06.2003 - 09.2007

BS Degree - Health Administration

St. Petersburg College

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