Rickey Alejandro
Dinuba,CA
Summary
I have been coding for Lasar Underground Construction for the past five years. I have prefilled made customers contact in regards to billing discrepancies. Making sure all is invoiced correctly. When there is a discrepancy I talk to the customer to insure the discrepancy is resolved in a timely manner.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Contractor
Lasar Underground Construction
Fresno , CA
07.2016 - 03.2017
- Kept clients informed about progress status updates throughout the entire process.
- Performed regular inspections to ensure quality control standards were being met throughout the project life cycle.
- Oversaw quality control to identify inconsistencies and malfunctions.
- Set specific goals for projects to measure progress and evaluate end results.
- Monitored progress against established timelines for each project to ensure deadlines are met.
- Minimized waste and negotiated supplier purchases to reduce expenses and maintain cost-effectiveness.
- Visited job sites and reviewed renovation plans to ascertain projects.
- Assessed company operations for compliance with safety standards.
- Logged inventory to track supply counts, organize equipment, and gather important materials.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Developed innovative solutions to challenging construction problems.
Lead Billing Specialist
Lasar Underground Construction
Fresno, CA
07.2016 - 12.2023
- Processed and submitted daily billing transactions accurately and timely.
- Compiled, reviewed, and analyzed billing reports to identify discrepancies.
- Assisted in developing new processes for improved accuracy of billing data.
- Provided feedback to management regarding process improvement opportunities.
- Resolved customer inquiries regarding invoices, payments, and account balances.
- Served as primary point of contact for internal and external customers related to billing matters.
- Managed customer complaints concerning late or incorrect invoices in a timely manner.
- Investigated and resolved issues to maintain billing accuracy.
- Answered customer invoice questions and resolved issues discovered during invoicing and collection process.
- Worked with team members and leadership to identify and develop process improvements.
Sous Chef
Marriot Hotel
Visalia, CA
09.2013 - 07.2016
- Ensured food preparation and presentation met high standards of quality and sanitation.
- Assisted in menu development and recipe testing.
- Coordinated ordering, receiving, storage, and distribution of food items.
- Directed kitchen staff in day-to-day operations including food production, sanitation, safety practices, and personnel management.
- Developed daily specials utilizing seasonal ingredients.
- Trained new hires in proper cooking techniques and recipes.
- Maintained accurate records for cost analysis purposes.
- Contributed to the successful execution of catered events from start to finish.
- Supervised cooks and other kitchen personnel during meal services.
- Performed weekly inspections of all equipment for safety compliance.
- Established standard procedures for plating presentations.
- Complied with all health department regulations regarding proper food handling methods.
- Adjusted recipes as needed to accommodate dietary restrictions or allergies.
- Created a positive work environment by encouraging teamwork among staff members.
Grill Chef
School House Restaraunt
Sanger, CA
02.2011 - 09.2013
- Distributed prepared food to servers.
- Helped other staff members complete job tasks during peak times to keep kitchen running efficiently.
- Ensured that all orders were filled correctly in a timely manner with attention to detail given to presentation of each plate before serving customers.
- Checked quality of food products to meet high standards.
- Safely operated ovens, grills, and other kitchen equipment to minimize accidents.
- Inspected incoming deliveries for freshness prior to accepting them into the kitchen.
- Prepared variety of foods according to exact instructions and recipe specifications.
- Sanitized workstation before and after shift to prevent illness and food contamination.
- Checked temperatures of freezers and refrigerators regularly throughout shift ensuring they remained within health department requirements.
- Handled advanced thawing and food pre-preparation for upcoming meals.
- Tracked usage levels of perishable items such as meat or fish in order to minimize wastefulness during production process.
- Checked temperature of freezers and refrigerators to maintain proper storage of cold items.
- Reviewed quality standards and verified continuous application throughout kitchen environment.
- Stocked ingredients from delivery area to storage or work areas utilizing correct procedures for storing perishables properly.
- Maintained cleanliness and organization of line workstations.
- Kept up with current menu offerings and specials while adhering to all recipes and preparation standards.
- Made meals in accordance with company standards and requirements.
- Assisted in preparation of menu items ranging from burgers to sandwiches.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Received and stored food and supplies.
- Followed all health department regulations regarding storage and handling of food products.
- Cleaned work areas, equipment surfaces and utensils after every use using approved cleaning agents according to safety guidelines.
- Maintained clean and orderly appearance throughout kitchen and dining area.
- Adhered strictly to established portion control procedures when preparing meals for customers.
- Set up work stations prior to restaurant opening to improve speed during busy periods.
- Chopped, diced and sliced ingredients for stir-fries, salads and appetizers.
- Performed daily maintenance checks on kitchen equipment including grills, ovens, reporting any issues found immediately upon discovery.
- Monitored grill area to ensure safe and sanitary conditions were maintained at all times.
- Grilled various cuts of meat and seafood items to meet customer specifications and food handling standards.
- Operated various kitchen equipment such as grills, fryers, ovens, stoves safely and efficiently.
- Stored foods in designated areas by following standard wrapping, dating and rotation procedures.
- Established and maintained open, collaborative relationships with kitchen team to maximize efficiency.
- Grilled and prepared a variety of meats, fish, vegetables, and other items to order according to customer specifications.
- Seasoned and cooked food according to recipes or personal judgment and experience.
- Garnished and arranged plated meals.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Maintained an organized workspace which allowed for efficient completion of tasks during busy periods.
- Replenished food items from inventory and rotated ingredients.
Sous Chef
Jonathon's Steak House
Kingsburg, CA
07.2009 - 02.2011
- Maintained accurate records for cost analysis purposes.
- Enforced portion control guidelines to minimize costs associated with overproduction.
- Supervised kitchen food preparation in demanding, high-volume environments.
- Assessed inventory levels and placed orders to replenish goods before supplies depleted.
- Monitored inventory levels to ensure adequate supplies on hand.
- Contributed to the successful execution of catered events from start to finish.
- Plated dishes using tasty garnishes and sauces to appeal to and delight patrons.
- Used proper cleaning supplies and methods to disinfect counters where raw meat, poultry, fish and eggs had been prepared.
- Coordinated ordering, receiving, storage, and distribution of food items.
- Implemented strategies to reduce waste and increase efficiency throughout the kitchen.
- Resolved customer complaints regarding food quality or service promptly and professionally.
- Complied with all health department regulations regarding proper food handling methods.
- Collaborated with Executive Chef to create innovative dishes for special events.
- Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
- Established standard procedures for plating presentations.
- Created tasty dishes using popular recipes, delighting patrons and generating return business.
- Communicated effectively with wait staff regarding patron food allergies and dietary restrictions.
- Established and maintained regular maintenance schedule, keeping kitchen tools and equipment in operable condition.
- Monitored temperatures of prepared food and cold-storage areas.
- Chopped and diced vegetables and fruits to stock fridge ahead of busy periods.
- Cleaned and sanitized kitchen equipment, utensils and work stations.
- Performed weekly inspections of all equipment for safety compliance.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Assisted in menu development and recipe testing.
Machine Operator
Maxco Inc.
Parlier, CA
03.2005 - 12.2008
- Documented daily production data and submitted accurate time logs to keep management up-to-date.
- Observe machine operations to detect any problems or defects in the finished product.
- Carry out regular safety checks on machinery prior to operation.
- Maintained proper chemical inventories.
- Set up and operate machine tools to produce precision parts and instruments.
- Maintain records of completed work and production data including volume produced and time required for each task.
- Documented and recorded critical metrics in database related to pressure, temperature, level and flow data to maintain and update accurate repair logs.
- Adjusted machine settings according to production requirements.
- Verified production orders prior to starting set-up.
- Adjust machine settings to complete tasks accurately.
- Record production information such as quantities produced and materials used on daily logs.
- Load raw materials into machines according to specified measurements.
- Replace worn tools, sharpen cutting tools, adjust machinery components.
- Unload finished products from machines onto conveyors or other transport systems.
Customer Support Specialist
Ruiz Foods
Dinuba, CA
07.2003 - 08.2005
- Analyzed customer complaints and service trends to identify and correct systematic issues.
- Created detailed reports on customer feedback for management review.
- Performed variety of clerical and administrative duties pertaining to on-site support.
- Performed needs analysis and presented options based on findings to help customers make decisions.
- Followed up with customers after issue resolution to ensure their satisfaction with the outcome.
- Responded to customer emails and phone calls promptly, courteously, and professionally.
- Performed regular follow-up calls to check on customer satisfaction levels.
- Maximized customer satisfaction by handling customer email and telephone interactions.
- Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
- Assisted customers with product installation, troubleshooting, and usage questions.
- Maintained positive working relationship with fellow staff and management.
Accounts Receivable Clerk
Maf Industries
Traver, CA
03.2000 - 06.2003
- Verified, classified, computed, posted and recorded accounts payable data and reconciled daily totals to confirm proper accounting.
- Prepared aging reports to identify past due accounts.
- Gathered support data to drive invoice accuracy and work through billing discrepancies.
- Monitored customer account details to minimize or rectify non-payments, delayed payments and other irregularities.
- Maintained detailed records of all accounts receivable transactions.
- Prepared monthly statements for customers and sent out reminder notices when necessary.
- Monitored accounts receivable report, checking for late, delinquent, or missing invoices, and payments.
- Reached out to vendors and customers to resolve account problems.
- Investigated any discrepancies between invoices and purchase orders prior to processing payments.
- Matched orders with invoices and recorded required information.
- Verified accuracy of invoices and account balances.
- Examined customer payment history and coordinated collections arrangements.
- Prepared monthly statements for accounts receivable operations.
- Processed new customer forms to set up accounts in system.
- Issued monthly statements to clients and followed up on outstanding payments.
- Implemented payment reminder system to decrease outstanding receivables.
- Evaluated open accounts to look for past-due balances and pursue collection strategies.
- Recorded debit, credit and account transactions in computer spreadsheets and databases.
- Reconciled customer accounts and resolved discrepancies.
- Generated, mailed and monitored invoices.
- Updated vendor files with new contact information or changes in payment terms upon request.
- Assisted with month-end and year-end closing processes.
- Negotiated payment plans with delinquent accounts.
Education
Certified Bookeeping Certificate - Full Charge Bookkeeper
Olden State Business College
Visalia, CA03.2000
Some College (No Degree) - Personal And Culinary Services
Institute of Technology Fresno Ca
Fresno, CASkills
- Invoice Processing
- Billing Dispute Resolution
- Coding Proficiency
- Customer Engagement
- Administrative Support
- Job Billing
- General Accounting
- Word Processing
- Dispute Negotiation
- Accounting Support
- Discrepancy Resolution
- Customer Service
- Billing and Invoicing
- 10-Key Data Entry
- Error Revision
- Customer Contact
- Customer Relations
Languages
English
Professional
Spanish
Professional
Certification
- Full Charge Bookkeeping
References
References available upon request.
Timeline
Contractor
Lasar Underground Construction
07.2016 - 03.2017
Lead Billing Specialist
Lasar Underground Construction
07.2016 - 12.2023
Sous Chef
Marriot Hotel
09.2013 - 07.2016
Grill Chef
School House Restaraunt
02.2011 - 09.2013
Sous Chef
Jonathon's Steak House
07.2009 - 02.2011
Machine Operator
Maxco Inc.
03.2005 - 12.2008
Customer Support Specialist
Ruiz Foods
07.2003 - 08.2005
Accounts Receivable Clerk
Maf Industries
03.2000 - 06.2003
Certified Bookeeping Certificate - Full Charge Bookkeeper
Olden State Business College
Some College (No Degree) - Personal And Culinary Services
Institute of Technology Fresno Ca
Similar Profiles
JOSE CARLOS VARGASJOSE CARLOS VARGAS
Manager at LASAR UNDERGROUND CONSTRUCTIONManager at LASAR UNDERGROUND CONSTRUCTION
Jeramey MenchueJeramey Menchue
Directional Drilling Supervisor at Underground Construction CoDirectional Drilling Supervisor at Underground Construction Co
Priscilla LopezPriscilla Lopez
Lead Project Coordinator at Underground Electric Construction Co., LLCLead Project Coordinator at Underground Electric Construction Co., LLC