Rickey Brunson

Promoted Spectrum's high-speed internet, TV, and phone services to residential customers through targeted door-to-door outreach in Columbus, OH

• Utilized persuasive sales techniques and in-depth product knowledge to educate potential customers on the benefits of Spectrum services, assisting them in selecting customized packages
• Developed and implemented localized marketing strategies, integrating insights from Google Ads campaigns to align door-to-door efforts with digital outreach, enhancing customer engagement and driving conversions
• Consistently exceeded monthly sales targets by 25-50%, contributing to increased customer acquisition and retention
• Strengthened skills in direct marketing, customer relationship management, and on-the-spot problem-solving in a dynamic, face-to-face sales environment, supported by data-driven insights from Google Ads to inform targeting and messaging

• Demonstrated excellent customer service, managing inquiries and issues to enhance customer satisfaction and brand loyalty
• Supported customers with troubleshooting and technical assistance, ensuring seamless connectivity and positive user experiences
• Effectively communicated product benefits and features, translating technical details into value propositions aligned with customer needs
• Applied data analysis skills to assess customer behavior and preferences, using insights to recommend tailored internet packages and solutions
• Utilized problem-solving expertise to identify customer requirements and proactively engaged in upselling and cross-selling, increasing customer adoption of additional services and driving revenue growth
• Maintained a consultative approach to foster long-term relationships and maximize customer retention
• Built rapport with customers and assessed needs to make product recommendations and upsell.
• Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.

• Conducted strategic negotiations to secure favorable terms and agreements, enhancing project outcomes and client satisfaction
• Generated leads through targeted marketing campaigns, cold calling, and networking, utilizing HubSpot CRM to manage relationships and track engagement effectively
• Prospected new business opportunities and nurtured relationships with potential clients and technicians, expanding client base and strengthening brand presence on behalf of my supervisor
• Applied SEO best practices to optimize digital outreach and increase visibility, driving higher engagement and lead generation
• Successfully lowered production costs through efficient resource allocation and cost-effective solutions
• Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
• Planned, designed, and scheduled phases for large projects.

• Delivered a high-quality guest experience by providing tailored product recommendations and personalized solutions, building strong customer relationships to drive brand loyalty
• Served as a Target Tech Consultant, specializing in technology products such as smartphones (Apple, Samsung), laptops (HP, Dell), smart home devices (Google Nest, Amazon Echo), and wearable technology (Fitbit, Apple Watch). Conducted product demos to showcase features and benefits, helping customers make informed purchasing decision
• Managed multiple roles within the store, supporting various departments to ensure seamless operations and consistently meet customer needs across tech, sales, and customer service
• Collaborated with team members to execute in-store marketing strategies, promote new tech products, and enhance the overall shopping experience for guests
• Kept work areas clean, organized, and safe to promote efficiency and team safety.
• Learned all required tasks quickly to maximize performance.

• Led daily floor operations with focus on fostering positive, collaborative team environment and motivating team members to achieve productivity goals
• Provided welcoming, hands-on training and mentorship to new employees, guiding them through company protocols and creating supportive learning experiences
• Proactively addressed and resolved equipment issues, ensuring smooth operations and maintaining a stress-free atmosphere for both team members and customers
• Improved customer satisfaction by efficiently managing the dining floor and addressing guest concerns promptly.
• Contributed to the development and implementation of new menu offerings, ensuring a seamless transition for both staff and customers during rollouts.

• Collaborated with legislative staff to prepare analysis papers and develop clear, persuasive summaries of pending congressional legislation, contributing to informed decision-making
• Assisted with copywriting tasks, crafting content for constituent correspondence and informational materials to effectively communicate policy positions and updates
• Managed administrative tasks, including document organization and filing, to ensure smooth office operations and streamlined communication
• Conducted office support functions, coordinating calls and meetings, screening emails, and facilitating outreach efforts to maintain strong constituent relationships
• Assisted in creating written, video, and image content for marketing channels.
• Participated in brainstorming sessions, contributing fresh ideas that led to innovative marketing initiatives.