Rickey Burchett
Little Rock,AR
Summary
Hands-on Regional Operations Manager with exceptional gifts in budgetary and cost control. Adaptable and versatile to oversee multiple locations. Exceptionally skilled at motivating location managers to perform duties and achieve highest potential. Positive Regional Operations Manager with an optimistic attitude toward striving to be the best in terms of performance and customer satisfaction. Proficient at carrying out regular operational reviews and leading regional management teams. Knowledge of budgeting, succession planning and performance management. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
40
40
years of professional experience
1
1
Certification
Work History
Regional Operations Manager
Interface Security Systems
08.2017 - 04.2024
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Evaluated vendor contracts and negotiated favorable terms to reduce costs without compromising quality or service levels.
- Spearheaded operational procedures and processes to improve efficiency and optimize operations.
- Built and maintained relationships with local vendors, suppliers and partners to maximize supply chain management.
Operations Manager
Interface Security
03.2006 - 01.2017
- Coordinated cross-departmental efforts to address complex customer issues, facilitating better communication and collaboration between teams.
- Mentored junior technicians, fostering a positive team dynamic that encouraged knowledge sharing and skill development.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Streamlined scheduling procedures, optimizing technician deployment to maximize productivity and minimize client wait times.
- Resolved customer complaints in professional and timely manner.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Supervised operations staff and kept employees compliant with company policies and procedures.
Service Manager
Interface Security Systems
04.1999 - 05.2006
- Coordinated cross-departmental efforts to address complex customer issues, facilitating better communication and collaboration between teams.
- Mentored junior technicians, fostering a positive team dynamic that encouraged knowledge sharing and skill development.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Streamlined scheduling procedures, optimizing technician deployment to maximize productivity and minimize client wait times.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Implemented inventory management systems to reduce costs and increase efficiency in the service department.
- Resolved customer complaints in professional and timely manner.
- Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.
- Developed strong relationships with vendors and suppliers, resulting in improved product support and better pricing for customers.
- Monitored inventory levels and placed orders to replenish stock.
Project Manager
Houston Industries & Minnegasco
07.1996 - 04.1999
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Prepared and submitted project invoices for review and approval.
- Monitored project performance to identify areas of improvement and make adjustments.
- Provided detailed project status updates to stakeholders and executive management.
Service Technician Supervisor
SCI (Security Central Inc )
03.1993 - 10.1996
- Developed strong relationships with clients, resulting in repeat business and referrals.
- Participated in conferences and workshops related to the field of service technology to enhance professional development among team members.
- Increased team productivity with regular training sessions and performance evaluations.
- Collaborated with sales teams to identify additional revenue opportunities during service appointments or consultations.
Field Technician
SCI (Security Central Inc)
10.1984 - 01.1993
- Utilized safety practices with no complaints or accidents.
- Improved system performance by conducting regular maintenance and troubleshooting of equipment in the field.
- Streamlined processes by developing and implementing new procedures for equipment testing and maintenance.
- Enhanced customer satisfaction by providing efficient and timely technical support for various issues.
- Continuously expanded skill set by pursuing relevant certifications and staying current on industry trends.
- Kept detailed records of field measurements and data.
Education
Associate of Applied Science - Electrical, Electronics Engineering Technologies
Arkansas College of Technology
Little Rock, Arkansas06.1984
High School Diploma -
Barton High School
Barton, AR05.1982
Skills
- Excellent interpersonal skills
- Operational Efficiency
- Warehouse Management
- Maintenance Scheduling
- Standard Operating Procedures
- Sales Support
- Staff Supervision
- Asset Management
- Forecasting
- Problem-solving abilities
- Customer Service Management
- Adaptability and Flexibility
- Operations Management
Certification
- Level 1 NTS Certification Nov.1998
- Level 2A NBFAA Nov 2004
- Sentinel Systems Inc / AT&T Cert March 1992
- Silent Knight Security Systems Cert June 1994
- Silent Knight Intelli Knight 5800 Cert August 2000
- iTec Information Technology Education Diploma Computer Systems Engineer
- iTec Information Technology Education Diploma Computer Network Engineer
- Honey Security Basic TCP-IP, NetAXS-123, Advance TCP-IP(1 NTS CEU Credits), Port Forwarding, Access 101 - April 2016
- DMP 1100 Series Wireless Course, Basic Networking, XT30/XT50 Installation Programming, DMP Tech APP Training Course - Sept 2019
Timeline
Regional Operations Manager
Interface Security Systems
08.2017 - 04.2024
Operations Manager
Interface Security
03.2006 - 01.2017
Service Manager
Interface Security Systems
04.1999 - 05.2006
Project Manager
Houston Industries & Minnegasco
07.1996 - 04.1999
Service Technician Supervisor
SCI (Security Central Inc )
03.1993 - 10.1996
Field Technician
SCI (Security Central Inc)
10.1984 - 01.1993
Associate of Applied Science - Electrical, Electronics Engineering Technologies
Arkansas College of Technology
High School Diploma -
Barton High School
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